I am torn how to rate this Megabus stop (and the ride from Chattanooga to Knoxville and then Lexington) because it was not great, BUT I still appreciate Megabus for what it is! Clean, cheap, safe, direct travel. I would rate the stop a 5 because it has tons of parking, is well lit, has an indoor lobby with seating and clean restrooms, and during the day - a food court. It's also located in the same parking lot as a city bus stop, so I imagine it would be easy to catch transportation from there. However, while I waited for my bus to Lexington, which was 40 minutes late, I saw the bus to Atlanta arrive, about 20-30 minutes late. So this doesn't seem to be a stop that is dependable for its schedule. The bus ride itself was fine but there were lots of people with obnoxious ring tones and text message alerts on their phones, which was particularly unwelcome at midnight on an overnight bus ride in which I'd hoped to sleep. As usual, THE BUS WAS FREEZING!!! But I've learned to dress for winter anytime I ride a Megabus. The bus arrived in Lexington 1 hour behind schedule (6:00 am instead of 4:55 am) but I wasn't on a tight schedule personally, so the hour delay was worth the convenience and price to me. This Megabus experience was very different than my (totally positive) Megabus experiences in Texas, but I would still recommend it for people with lots of time and not much money! ;) read more

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The Meagbus is an easy way to get from Atlanta to Chattanooga and far cheaper than Groome Transportation from the ATL airport. My ticket, bought the day of travel, was just $9. Definitely cannot beat the price. However, the ride was not the most comfortable. By the time I got on the bus, everyone had taken their seat as well as placed their things in the one next to them. Oh, I love selfishness on public transportation... and I've seen a lot of it after living in NYC for many years. When I finally got someone to move their personal items, it was a bit uncomfortable crunching both of us in-- especially as I was trying not to touch my already annoyed seat mate. These problems were exacerbated by the fact that there was no overhead storage for your bags so they had to be held in your lap or placed on the floor. I will say that I appreciated the free Wi-Fi and plugs at every seat, though-- Getting to watch some NetFlix for 2 hours did distract me long enough to get home. read more

This was our first try at Megabus and we were sorely disappointed. My daughter was traveling from Chattanooga to Atlanta. The bus stop is a simple bus shelter, not a bus station. Thankfully the weather was good, because she was there for well over an hour for a bus that never arrived. There was no update given on the Megabus website indicating that the bus was running late. Every time we called for an update they gave us a standard "sometimes things happen beyond our control" message (clearly read from a screen somewhere), told us the bus was on the way and told us to call back in 10 minutes for an update if the bus didn't arrive. When the bus was more than an hour late, the agent at the other end of the phone finally told me that the bus had broken down in Nashville. He told me they anticipated "having a solution in 30 minutes" and suggested I call back again in 30 minutes for another update. This would have been 1h:45m past the scheduled departure time - with no assurance that a bus would ever arrive. By this time, we made other arrangements for my daughter's travel from Chattanooga to Atlanta. I really hoped that this could be a good travel solution for us. I guess if you have lots of time on your hands and don't need to arrive anywhere at a scheduled time, and are not concerned with anyone providing timely updates, this might be a good inexpensive choice. read more

I wanted to share my experience with Megabus. This is my first trip on Megabus. I'm traveling from ATL to Nashville, and I will say that the bus (and restroom) was reflectively clean and the driver was ok no frills just wanted to do her job. She was on time leaving and arrived at the destination on time. The only con I have is there was no overnight parking near the stop (Atlanta Civic Center Train Station) so I had to park about a half a mile away and walk... it's not really bad cuz I needed the exercise, lol... took me 10-15 mins to walk to the stop and I boarded within 30 secs... also I called and found out they use a thing called "parking panda" (Megabus.parkingpanda.com) that finds parking areas around your set location..... All and all it was a good experience... Pros: Cheap ($56 round trip compared to $109 each way on greyhound), fast (took 4 hrs compared to 6 on Greyhound), the bus was cl Cons: Bus stops had no overnight parking closer, wifi on bus was not very good.. read more

I was returning from a cross country road trip with a friend and needed Megabus to get me from Chattanooga back to Atlanta. The intercity bus service seemed the perfect way home. Or so I thought. After originally booking my Megabus trip, I was informed of mandatory work meetings that would require an earlier arrival. Megabus' website suggests rescheduling (trade-in) fees within a certain time frame to be $3 but the phone representative informed me it would be $10. However, when I went to pay it had changed to $15. I decided to avoid further hassle and eat the difference. To be fair, my bank statement showed a $12 charge. When I arrived at the less than congenial Megabus stop in Chattanooga (located at 2020 E 23rd St) I was informed via email at 8:04PM that my 8:25PM departure was "running behind 5-6 hours, due to this extreme delay passengers can be refunded or rescheduled." When I called to reschedule my reservation I was told I would have wait 24 hours to do so. I asked to speak with a supervisor twice during this conversation and my request was denied before they agreed to call me within 10 minutes which they did not do. When I eventually did speak with a supervisor, she was offensively impolite, unsettlingly terse, and sneeringly dismissive. She used no salutations, cut me off -- not once but twice, put me on hold for an extended period of time and when she returned to finally give my new confirmation number she abruptly hung up. Needless to say, I will be using Greyhound for all my future emergency transportation needs. read more

They gave me the wrong address for the bus to pick my son up and won't refund me after he missed the bus due to them giving the wrong info! I'm starting a petition to end this bus companies gouging practices!! Stay tuned... read more

Megabus - email with the wrong address! The Choo Choo facilty is on East 14th... they had me and my son waiting on West 14th!! - Transportation Near Me

I took a trip to Chattanooga and back a couple times Now.You can't beat the price,only down fall is chattanooga stop not anything around you,for food or drink.I came from Fort Lauderdale to Chart,not a bad ride,for the price you pay,The bus is comfortable.You're stop in Atlanta is outside also Megabus employees there for you.You can get food a short distance's away.Megabus employees always helpful. read more

Megabus - Transportation Near Me

Friday, 12/.6/2013 Bus was scheduled to leave Chattanooga TN to Atlanta GA at 3:45 pm.Bus finally arrived at 5:15 pm . No one at Megabus knew when the bus would arrive or where it was. the 1 800 Number is worthless. Sunday 12/8/2013 . Rainy, 45 degrees. Bus was scheduled to leave from ATL to Chattanooga at 1:05 pm. 2 pm no bus. Made first calls to Megabus to get info. Answer call back in fifteen minutes. 2:30 called Megabus again. No one knew where the bus was or when it was going to arrive. 3 pm no bus. called again . No info on bus location. They cant tell if the bus was going to get here at all. 3:45 bus finally arrives and leaves at 4:15 pm . 3 hours and fifteen minutes late without explanations , apologies . Not worth the seven dollars. Customer service stinks. No more of that, ever . read more

The megabus NEVER showed 2 out of 3 trips I took from them. One time I waited 6 hours, (They assured me the bus was on the way-until the office closed and the bus never came), the second time I waited 4 hours, in Winter...outside,again I was assured it was on it's way-It never came. $10 is $10, unless it never comes. Don't ever use this service. I can't think of a worse company. read more

I would not recommend riding Megabus if you are on any type of time frame. I purchased a bus ticket for a 5:00 AM ride from Chattanooga to Atlanta to be to work by 8:00 in Atlanta, the bus was over an hour and a half late. I waited in a poorly lit, parking lot for an hour and a half. When finally I had to leave because my ride had to get to work. When I called Megabus to be reimbursed they informed me that they WOULD NOT reimburse my money because the bus wasn't 2 hours late. Apparently their policy is that they will not refund any money unless a bus is 2 hours late. So not only did I have to get up at 4:00 AM, ask a friend to drive me who also had to get up at 4:00 AM, we sat in a not-so-safe parking lot for over and hour and a half, BUT I WAS UNABLE TO GO TO WORK in Atlanta! Megabus is unreliable and does not do anything to ensure customers that they will be at their destination on time. If you need to get to Atlanta go with Groome, they are more expensive HOWEVER they are 100% reliable, they have great customer service and guarantee appropriate arrival and departure information. I hope this helps anyone who has thought about riding on Megabus in the future. read more

omg!! what a nightmare and its still not over yet we booked roundtrip tickets from Knoxville to Washington dc to visit our daughter AND GRANDSON ! and see the Steelers play the ravens in Baltimore first the bus was late an hour and half then the bus driver refuses our tickets saying there not the right number even though this was the one's they sent me with their letterhead on the paper told us we could book another trip even though the bus driver was leaving then they hung up on me saying it wasn't there problem so we had to use our car to make the trip or risk losing 4 tickets to the game w finally after several frantic calls they sent my wife an email confirming they would reimburse her one way 30 dollars!!!!!after waiting almost 2 weeks for it too show up on her credit card i called them back now they've changed their mind and they refuse too give her any money back even though i have i.d # and confirmation # i have never been so DISRESPECTED IN MY LIFE!! THIS AIN'T OVER YET I WANT ALL MY MONEY BACK !!PASS THIS REVIEW ON read more