I am extremely disappointed with my experience at this dealership. I leased a vehicle and was given…read morea model that was not the one I wanted and that I believe was misrepresented during the sales process. Within just a few days, I contacted the dealership asking to upgrade to the model I actually wanted--even though it would cost me **more money**--and I was simply told, "The deal is done." What is most frustrating is the lack of customer service. The General Manager has refused to return my calls, and no one seems interested in finding a solution or even having a conversation. For a luxury brand like Acura, I expected much better communication and customer care. I understand that mistakes can happen, but how a dealership handles those mistakes is what matters. Unfortunately, this dealership has shown no willingness to work with a customer who is trying to spend more money to get into the vehicle they originally wanted. I would strongly encourage future customers to carefully review every detail of their deal and make sure they are getting exactly the model they expect before signing any paperwork.

Very friendly and knowledgeable. From the moment I entered to the moment I left. Every repair was…read moreexplained to me by Ryan. I will definitely return.

After being a German car enthusiast my entire life, I am now driving a Ford for the first time…read moreever, and I am very impressed! Yay USA! We outgrew our BMW X5 and decided we needed a bigger car for our large family. We called nearly a dozen Ford dealerships to find an Expedition Max. Some never called us back, and others wanted us to come in to the location to give us a quote. Hello, this is 2022 -- nobody has time for that! My husband was finally able to connect with Colonial Ford and work out a deal for an Expedition Max--all via phone! Painless experience, even in these crazy times. The best part of the experience at Colonial was the salesperson, Fermin Archer. He was friendly, knowledgeable and interested in meeting our needs from the outset. From initial conversation to driving away with the car was quick and easy. He also did a great job walking my husband through the features of the car. He then followed up a couple days later to make sure he was satisfied. Everyone else he dealt with at the dealership was very friendly and professional as well. Great dealership overall.

My vehicle was delivered with most of the dash cluster settings screen locked. As I am in CT, I…read moretalked to two different local Honda dealers about resetting that. Both insisted they would need to do a full diagnostic on the vehicle that could take at least an hour and possibly more at over $200 per hour rate. I contacted my salesperson; Alex and he gave be simple instructions that took less than two minutes. I am sure the local dealers knew that and were just trying to upsell. Had I been more naive, I probably would have acquiesced. Cannot speak more highly of this dealer and specifically, my salesperson, Alex.

I am extremely disappointed with my experience at Honda of Mount Kisco…read more When I returned my leased vehicle, I was explicitly told that nothing was owed on my account. Months later, I received a letter from the bank stating that I owed over $3,500, which had already begun damaging my credit. This came as a complete shock, as I relied on the information provided by the dealership at the time of lease return. After receiving the notice, I contacted the dealership numerous times. I was repeatedly told that they were working with the bank and that part of the balance would be taken care of. Unfortunately, after those assurances, communication stopped entirely. No one followed up with me, and no resolution was provided. I emailed the manager, Haris Deljanin, on April 6th of this year and never received a response. Daniel Salamanca, the sales manager, was in contact with me briefly but failed to follow through or return my calls as promised. As a result of misinformation and lack of accountability, my credit has been significantly impacted. This situation could have been avoided with accurate communication and proper follow-up. Instead, I was left to deal with the financial and credit consequences on my own. I expected professionalism and transparency from a dealership representing the Honda brand. Unfortunately, that was not my experience. I have contact the attorney generals office and forwarded all proof. These types of dealerships are why people do NOT trust car salesmen.

Terrible customer service. Took over an hour for an oil change and I was the first one there. With…read moreZERO other customers. Do NOT recommend this dealership. I'll stick with my local dealer

What a joke Went here last week to get a car for my son…read more2007 chevy cobalt tan listed at 6500 Kbb has it approx 5100 it also had a bad carfax the gentleman in the use car lot of vail Buick gmc told me he can't go no lower then what's it price for 6500 Ok car listed over kbb approx 1300 and it's has a bad carfax the dealer gave the person at best 1000 for that trade in How do these dealers think they are going to stay in business with crap like this Dealers look out car buyers will soon be able to buy direct you from manufacturers No need for your lies bs and total disrespect by the way we decided to lease mt son a new rav 4 if that salesman wasn't trying to play games maybe we might have least something from vail Please note: if u r on the job or retired on the job don't wastes ur time or money here they have no respect for us and insult or intelligence After email to dealership they drop price of car to 5000 online Good luck vail Bad business Totally disrespectful Dont wastes ur time here trust me

Best repair and coordination of insurance. Anthony Sacco kept all parts of process easy and…read morecomplete -easy updates on progress and contact with repair schedule and insurance. Best Toyota care and very happy customer with beautifully fixed car.Thanks to all.

We found a 2024 RAV4 we really liked at this Toyota dealership and negotiated a sales price over…read morethe phone. We drove 1,100 miles from Florida to finalize the deal, trusting what we had been told. When we arrived, the vehicle had undisclosed damage -- scuffs on the right front and left rear. They offered a small discount to "fix" the issue, but a qualified body shop later estimated the real repair cost at $1,450. The problem wasn't just the damage -- it was the dishonesty. This dealership should have disclosed the condition of the vehicle before we made such a long trip. The experience only got worse in the finance office. The process was chaotic, and they charged us $647 just to transfer a tag, which is far beyond normal. At that point, after driving so far, we had little choice but to complete the purchase. Overall, the dealership misled us, took advantage of our situation, and failed to act with honesty or professionalism. I will never recommend this dealer or purchase from them again.

We went here to look at a Lexus hybrid and it was a really great experience. We were able to test…read moredrive the model we were interested in and the sales person was very helpful in giving us options on financing and leasing. He even let us know they'd be getting in a model in the color we preferred. We weren't 100% convinced and we were also looking at some other brands, but our salesman followed up without being overly pushy. Ultimately, we ended up purchasing a full EV from another brand rather than the hybrid we looked at but based on our experience, if you are interested in a Lexus, I would definitely recommend Darcars.

This is the worst Lexus Dealership I have ever encountered…read more Services pay for not received. STAY AWAY