Terrible Customer Service. I highly recommend looking at…read moreother options because not impressed with this company whatsoever. Used them for 1 year. Very happy with the new company I have gone with.

Needed pest services and reached out on Yelp to 3 companies. 2 auto responded but Hoban messaged me…read moreto call them. I call right away and liked what I heard so they scheduled me right away. Monday they were here and sprayed with a 90 day guarantee. Yellow jackets tried to make another nest and they Hoban came back 5 days later and sprayed for free. The initial fee was 275 to spray around entire house for every bug, , WORTH IT ! Will use them every year now.

My mom had a scratching noise on her second floor near the window pane. We thought it was a…read moresquirrel or something of a rodent! But we called and even the receptionist had a great guess! It was yellow jackets! They were so friendly and efficient and were fast acting! Fair and worth the call! Let the pros do it! Family owned and local!!!

From the owner: We are a locally owned and operated Veteran owned business located in Medina, OH…read more All of our techs are licensed and insured.

When I purchased my house in November 34 years ago I found a wood sided house with a shake roof was…read morea magnet for insects, woodpeckers and much more. I called Advanced Exterminating and have been using them every year since. I no longer have all the wood but still need Advanced for bees and ants. The owner Jim is extremely responsive and knowledgeable. I think 34 years is the best recommendation for this company.....superior service every time.

Had a nasty yellow jacket nest in the back yard about 20 feet up in a tree. It was about the size…read moreof a rugby ball. I tried shooting it with canned chemicals but it really just made them mad so I decided to call the professionals. After doing a local search online I saw this company and remembered seeing the logo bee a few times around my neighborhood. Gave them a call at nine and they were here by 1pm. Jim was great. Price was reasonable at around 125. Better to pay then take a few stings. I will definitely use them again if I need something eradicated. I don't mind bees but the wasps and hornets have got to go. Overall, excellent service and value.

Imperial Pest Control is an amazing company and do wonderful work for my home removing any size and…read moretype of bee hives and they are so efficient. I would highly recommend this company to anyone in the Medina County Region.

I'm disabled, a first-time homeowner, and new to town. When I saw tiny ants in my foyer and…read morekitchen, my godmother swore that Imperial Pest Control was the way to go; another aunt had a good initial experience with them in her new condo a week earlier, so I took their word as gospel and called without digging any deeper or checking Yelp (which I see has no reviews for them). Big mistake. I did get prompt, next day service for my initial Jan. 5 service. The technician, Andrew, was knowledgeable and we chatted amiably throughout his time here. He told me to call if I saw more ants and they'd come right out, though I'd be charged for such visits *after 60 days.* Just over five weeks later, I started seeing the same ants in the same places, plus different ants in the back of my house. I assumed it was the winter storm at work, and called on Feb 13 (day 39 of 60) for next steps. Not a word. I called again on Feb 18; silence. The next day, Feb 19, I remembered that Ken from Imperial had texted with me ahead of my first appointment, so I found that thread and added texts to my two unanswered calls, including images of the different ants in the back of the house. Ken finally reached out on Feb 22--three days after my texts, and nine days after my first call--to tell me he was happy to come over right that moment and drill holes into my walls to deal with the new type of ants, which he said were carpenter ants. He did not offer an apology or explanation for not responding to my calls for over a week. He told me that would cost $75--five bucks more than the first $70 visit a month earlier (which I was told by the technician was discounted ten bucks since I was a new customer). When I asked about the 60-day guarantee he claimed that his technician made it up and it was not real. When I asked if, moving forward, I should budget for $75/month on his company's services moving forward, Ken got very angry, and went off on me. I was lucky he discounted my first service, he told me, which usually costs 95 dollars or more, but he'd discounted because of my godmother's referral and because I knew what he'd charged my other aunt at her condo. As for the new service he was pitching? I was getting half off on that, he declared for the first time, because I'm an established customer. I needed to stop being greedy, he said, before telling me his rates were better than anyone's. I jumped in at that point to calmly assert that his anger and frustration with me were palpable, despite the fact that he was the one who left me hanging for over a week, and hadn't even apologized. He did apologize at that moment, and I thanked him for finally apologizing. He then claimed he'd apologized already. He then said I'd insulted him by asking if I should expect a monthly spend on his services. The conversation only degraded from there, until I told him that while I'd hoped to establish a long-term relationship with his company, like he had with my godmother, it clearly wasn't in the cards for us. I hung up before he could yell at me any further. Now that it's been an hour and I've had time to reflect on the entirety of my contact with him, I now believe that Ken ignored my calls because he did not want to honor his own 60-day guarantee; he only responded to my subsequent texts once he realized he could sell me a new service. I am committed to patronizing small, owner-operated businesses, particularly during the pandemic and subsequent economic crisis. But not Ken's Imperial Pest Control.

Every two months we have Orkin come to our home to spray for tiny critters. I don't remember…read moreexactly when Orkin started coming here. Anyway, the technician's have been very nice and very professional. Scott Volney has been our technician for awhile now and has the qualities I have mentioned above. We haven't had any critter problems since Orkin has been on the job!!

I called to schedule a pest control assessment. I had completed a quote online. Unfortunately, I…read morewas unable to complete the scheduling online. I called and spoke with Becky first. Becky was nice. Becky confused me with the pricing which was different from the online pricing. The pricing was a 80 dollar different. I called back spoke with Carrie. Carrie stated she was a a Supervisor. Carrie gave me several different pricing. Carrie tone was unprofessional. I asked for a Supervisor. Carrie put me on hold for over twenty minutes before I hung up. Carrie stated, she was a Supervisor. However, she was unaware of the pricing. The people are rip offs!

I can't say enough good things about Jeff from Peak Pest Control - I've used him for two years now…read more Prior to this, we couldn't enjoy our outdoor deck and patio because of bees, hornets, wasps, etc. that took over every corner. we live in the country so i was expecting 100% results, but we had no issues last year and this year when a new carpenter bee issue occurred, it was resolved immediately. I highly recommend Jeff, who is not only knowledgeable, but a really kind person. I will be using them for any other issues that come up. JHam

I found Peak Pest Control on NextDoor. Many people had good things to say about Jeff and his…read moreservice, so I decided to give him a call. He did a nice job explaining what he was going to do and other info about the application. He even made sure I was satisfied by returning 3 weeks later. Thanks