Nancy S. I went to the Northwell Health Labs on 222 Middle…read moreCountry Rd in Smithtown NY, When I entered I was greeted by a nice nurse, I sat in the waiting room for about 10 minutes and was seen by a very nice & professional nurse named Yanni, she took my blood with ease, she is quite an asset to the lab industry!

I went to this location for the first time today because it's by where I live now. I was in and…read moreout in under 10 minutes and they were able to draw blood with the first stick-which never happens for me. Just wanted tp leave a review because it was a quick smooth process so don't worry if you have to go here.

If you use the online service for booking an appointment or you're waiting for results they are…read moregreat but if you have a question and need to speak with an actual person no one answers the phone or returns calls. Looking to find smaller labs because the big corporations are just an assembly line and you're the widget!

Completely unprofessional. Told me to not have a baby as she is taking my blood work for a…read morepregnancy test. I am literally there for bloodwork to make sure everything is going well after having had a miscarriage two months ago, and she is telling me "nooo dont do it, i regret having children" I proceeded to tell her i was there to make sure things were good because i just lost the last one, and she continued telling me she regrets having children. I will never go to this location again, because if I see this woman again, i am losing my mind on her. I kept my cool this time because she had a needle in my arm.

The phlebotomist was great, the billing is terrible…read more The bill was over 3 times the price quoted to me in the lab, costing hundreds of dollars more, even though both prescriber and lab were in-network. They plead ignorance that the insurer wouldn't pay for one of the labs, but who else would know? Had they told me the true price ahead instead of some made up number, I would have been equipped to make an informed decision. Nor would they negotiate the cost down - the price is the price even though they don't tell you what the price is.

I can only make it here on Saturdays because this place closes at 2:30 during the week. Mornings…read moreare out of the question because my daughter needs to be dropped off at daycare. Went to this location to get containers for sampling. Return said samples and come to find out or at least what they tell me, I did sampling that was not ordered and I have to do one more sample and come back. I made a complaint and these people have no customer service skills. Rude to say the least like its my fault and not your incompetence. I actually have to call my doctor to verify what was ordered for them. They can't read or they lost my script in one day. Amazing!

go here all the time in/out in 5 mins.. trick is go at 11..staff is great,always friendlyread more

don't go. They have ONE person who works there and they run over an hour late every time. total…read morejoke

This is one of the worst Enzo locations you can go to...I'll never forget on Columbus Day 2017, the…read morephlebotomist told me she couldn't figure out the code for my bloodwork (fatty acid panel) and that I should "go somewhere else." I came back the next day and her colleague was like, "WTF, not sure why my associate couldn't do this," and had no problem taking my blood and processing it correctly. I just had to go again today 11/17/18 for thyroid panel and this other phlebotomist here told me I should instead go to a hospital?!? To have it drawn?? I'm like are you kidding me? I've never heard of that. And then she somehow had the WRONG address for my doctor's office, even though the correct one is on the requisition and also what I verbally stated?????? Oh boy Meanwhile the Bay Shore Enzo location isn't much better; the phlebotomist there decided to randomly take "STAT" as well as the order for progesterone off of my beta HCG quant. order on 10/23/18; I was LIVID; an infertile woman doing her 3rd IVF and the person who drew your blood REMOVED the STAT? I had to wait nearly 36 hours for that bloodwork and I was a complete wreck-I'm still really upset about that. Unbelievable!

I am an MD and I was hugely unimpressed with this company. I arrived around 2pm (a full hour and 15…read moreminutes before their already ridiculous 3:15pm closing time) and took time off work and fasted for the blood tests my doctor had prescribed. The one employee on site initially told me that she wouldn't do any of the testing because she didn't have time to do the H. pylori testing ordered because it took 45 minutes and she "had to close the office early" that day. She initially refused to even do the blood work because "it was all on the same prescription". The only reason I was able to get any testing done was that I was able to use my medical license to authorize cancelling the test that she couldn't be bothered to do. I was appalled by the lack of professionalism and the clearly poor organization of this company. I will definitely recommend that all of my patients go elsewhere for lab testing and will tell my colleagues the same. Addendum: So this company advertises that you can look at your lab results online. One week after my labs were done, still no results were posted. I contacted customer service and was told that they take "up to 30 days" to post lab results after the results are available, which is obviously totally unhelpful. How is that useful to patients who might be tracking their cholesterol levels, Hgb A1c, or other values with a direct and immediate importance to their health? Other commercial labs post results immediately -- it's not that complicated. This is a terrible, disorganized company, and as a doctor, I now will strongly advise any patient to go elsewhere.

The Smithtown location is the worst!!! Do not go to that location, rude heartless unprofessional…read morepersonal! Made us wait over an hour so staff can walk around lobby while eating and so we can watch them finish lunch. Will NEVER go to the Smithtown location again and neither should you!!! Terrible patient care!!!!! Plus, their water machine is out of order? Terrible location just terrible. Plus, their water machine is out of water!

An employee named Dean could not have been kinder or nicer or more empathetic to every single…read morepatient that came in! He is a true asset to swanger-pesiri! He works in the Smithtown West office. Although he was alone at the counter, he gave every patient that came in his undivided attention. He explained everything to every patient and one guy who was obviously uncomfortable standing, he told him to sit and he would call him up when necessary. It just was such a breath of fresh air to have Dean take care of all of us! Thank you dean!

Recently I had Tissue Exam by a Pathologist. McClain Laboratories was the service provider used by…read moremy Doctor. My appointment was early April 2022. This week I received a bill for the balance not covered by Medicare. I dreaded calling but I didn't see anything regarding my Blue Cross Insurance being billed. I wanted to be sure before I paid out more money this year. Today I called and was amazed that my hold time was only a couple minutes. A very nice employee answered and after I explained my problem she was very thorough researching the details of the claim and my insurance. It appears that they left off two digits of my Insurance number. She said it could take a few weeks or more before my insurance is billed and responds. I had such a good experience and was so happy that I don't have to pay another bill right now that I decided to write a review. It's a pleasure when a billing representative that knows their job asks the right questions and takes care of the issue. I wish every provider allowed me to talk to the billing department directly!!

He was so polite and unassuming. He treated me like I was not crazy or too old for help and…read moreproceeded to lay out exactly what he thought he could help me with. The surgery went so well including the general anesthesia and I woke up not being sick or drowsy at all. They were prepared for every little thing at Stony Brook Hospital. I just got home yesterday after spinal surgery and except for some minor adjustments with pain medication I am feeling great. Walking, sitting, standing and showering by myself. I am very pleased with the surgery and especially Dr. Labiak. He kept in contact with my daughter after the surgery to explain everything to her but then also came to see me the next morning. He was wonderful. The wait for an appointment is pretty lengthy but now I can see why. Also the "open" hours for the office are a bit irregular so check the website for hours.

Dr. Labiak is a physician in demand. When you meet him, he is a complete gentleman. I have known…read morehim professionally but more personally, as he had cared for me since 1998, when I needed surgery. He did a marvelous job and my scar was barely noticeable shortly after the surgery and is completely invisible now on the front of my neck. His staff is warm and very helpful with insurance issues.