1. MedRehab Group

1. MedRehab Group

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Pickering, ON

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MedRehab Group

5.0 (3 reviews)
Open • 8:00 am - 8:00 pm

Services - MedRehab Group

Physical therapy

Acupuncture

MedRehab Group Photos

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Recommended Reviews - MedRehab Group

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1 year ago

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9 years ago

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Hand & Stone Massage and Facial Spa - Pickering

Hand & Stone Massage and Facial Spa - Pickering

2.8(11 reviews)
0.9 km
•$$

Summer was absolutely amazing. Just had surgery and she made sure i felt good the whole time!!!…read more Thank you summer

I'll start by saying that the service providers are wonderful. I have my favourite massage…read moretherapist, facial person, wax person etc but the management team is horrible to deal with. Incredibly inflexible. Two examples 1. They have a sign on the door outlining symptoms e.g. fever cough/cold flu etc then don't come in. I called to cancel once and they in turn told me they were charging me so I said forget the cancellation if you want me there that's fine with me. A manager calls me back immediately "don't come if you are sick, we won't charge you" 2. I called today to inquire if they could kindly ask my massage therapist to come in early 10-15 mins next Thursday (I am her first appointment of the day but I need to scoot out sooner than I thought) so instead of cancelling or shortening my session, I thought it was worth just checking to see if she was willing to come in 10-15 mins earlier. If she says no, then ok I'll cancel, if she says yes then what's the big deal management? Oh they'd have to pay her an extra 15 mins, eh? I can cover that 15 mins with a bigger tip so she still starts on your clock at your "scheduled" start time, but no, they won't even ask her because they have hard rules. it's ridiculous because it impacts no other client. I'm still within my window to cancel and they may not get a backfill (they probably will but it's a chance they take because of their inflexibility). Seriously not flexible here at all. I have taken all my services elsewhere now (biweekly waxing, facials etc) except massages because I like the service provider as I mentioned. I know others who have left this spa too.

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Hand & Stone Massage and Facial Spa - Pickering
Hand & Stone Massage and Facial Spa - Pickering
Hand & Stone Massage and Facial Spa - Pickering

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MedRehab Group - physicaltherapy - Updated July 2026

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