We were driving from Austin to the Valley on a Sunday and hit something on the road Which punctured…read moreour gas tank. The owner met us in his shop and in a few days they replaced my gas tank. We don't find service like this in the Austin area. They are very fast, honest and extremely reasonable with pricing. I will definitely go again for services.

Run!!!All tune and lube i recommend only for BMW.I highly don't recommend this place for only…read morebmw.All tune and lube will even call me to see if my car is good.

Went for a cleaning due to my car being heavy soiled with dirt and dead bugs from the drive out of…read moretown. When I got to this place I was skeptical if they could give my car the TLC it needed. However, I proceeded to get the $27 full service cleaning treatment and it wasn't bad for the price. Although the service was not quick it was effective. My car was cleaned inside out and the car was shinning like new at the end. They also have vacuums and a cleaning station if you want to do it yourself but since I had my daughter with me, I let them do it. The do it yourself service will save you $12 because that's the cost of full service add on so if you can spare the time it's a good option. I would recommend this place. It's better than ttbe competition in Laredo.

I've been taking my vehicle to the Grease Monkey on International and Loop 20 for years, and I've…read morenever felt as disappointed or upset as I do now. I went in for a simple oil change, and as usual, they asked if I wanted to replace the air filter and cabin filter. Nothing out of the ordinary--until I left. When I opened my glove box to put away my receipt, I was shocked. It looked like someone had been rummaging through it, as if they were searching for money or something to take. I have photos showing exactly how I found it. I called immediately, and the employee told me, "Well ma'am, sometimes they need to open your glove box to get to the cabin filter." I explained that this isn't the first time they've checked my filters, and never--not once--has my glove box been left in that condition. I felt completely violated. Thankfully, I didn't have anything valuable in there, but this experience has made me lose trust. From now on, I'll make sure to remove anything important before taking my car in for service. Just a warning to others--be cautious. I'm extremely upset.

The experience I had was great, Mr. Cavazos took the time to show me and explain the differences…read morebetween regular and ceramic tint. The change in my car's appearance is beautiful, but more important on hot days the interior comfort is amazing, the air conditioning is working less, to cool the car much better. Yes, ceramic tint was more expensive, but now I no longer feel the sun on my face and arm coming through the window. Price was fair, and quality of work and attention to detail was outstanding. I definitely would recommend.

Excellent ! Humberto is a thorough gentleman, does excellent work and very fair prices!read more

I bought my first car and was recommended to take it to Kustom Kar wash. I was told their service…read moreis excellent and that I would not be disappointed. Upon arriving, the clerk that was there was sooo rude. I got there around 5:15 since the website says it's closes at 7. When I got there the man said "really? You're really gonna bring your car when we're about to close" I was caught off guard and responded "oh I'm sorry I thought you all closed at 7". He rudely responded with a no. It's so sad how one worker can ruin the experience for a customer. I am sad that I wasn't even able to experience the service since I was so upset with how I was spoken to.

Went to shop to have my windows re-tinted. Had bought product, years back, with a lifetime…read moreguarantee. The clerk, Gaspar, immediately told me that they would not honor the written agreement without the owner's (Mr Gonzalez) authorization. Clerk took my name, number & said he'd tell Gonzalez to contact me. Followed up for two days. Gonzalez completely ignored me. Do not do business with these people. They employ horrendous business practices. They do not stand by their commitment. Take your business & money to reliable individuals.

They did a great job just got my trucks oil change with them. They didn't have the oil in stock so…read morethey ordered it and they received it within a few hours. Will be going back in the future. Luis and one of the girls from the front are awesome!!!

I am giving this a four star only because this is the first time that I come to this establishment…read more The prices were a bit high. The service was awesome. I will see how the quality of the oil works with my truck. Stay tuned!! They did have a lot of good things in their establishment like a car wash and other services. I will definitely come back again if the oil treated my truck good! Shout out to Augie! Thank you for your customer service. It was great!

Great shop, brought my truck in with an issue with power steering and Mr. Campos was able to take…read morecare of me quick at a great price. Much respect for this shop and the mechanics here. 5 Stars all the way.

I have been a loyal Honda customer for over 10 years, and I have never experienced service this bad…read moreuntil now. The Service Department at Sames Honda has become an absolute disaster. Communication is practically nonexistent. Days go by without anyone calling to explain what's wrong with your vehicle or provide an update. Trying to reach someone by phone is almost impossible. Calls go unanswered, messages are never returned, and you're left wondering what's going on. Even simple services are taking far longer than they should. There are no shuttle services or loaner vehicles available, leaving customers stranded while they wait. The service advisors don't seem properly trained. They struggle to explain what services are being offered and don't even know how to look up warranty information correctly. That's basic knowledge that customers should be able to expect. What's even more disappointing is the leadership. While customers stand in line waiting for help, the Service Manager appears content to sit in his office instead of assisting his overwhelmed staff. When he finally does come out, he's rude and dismissive rather than trying to resolve concerns. It's obvious something changed in management because this is not the Honda service department I knew for years. The professionalism, customer service, and efficiency that once made me choose Honda have completely disappeared. This department has damaged the reputation that Sames Honda spent years building. Evelyn Sames needs to take a serious look at what's happening in the service department before it drives away even more loyal customers. If this is the direction management has chosen, they're running a once-respected service department straight into the ground. I never thought I'd say this after more than a decade of buying Hondas, but I will think twice before ever bringing another vehicle here at Sames Honda.

Great dealership. Had excellent customer service from Roel, who sold me a 2024 civic. Beautiful…read morecar. Rides like a dream. Roel was patient as I took a few test drives etc. He did not exert any undue pressure, which I would not have liked. He was a calm cool and collected sales rep and, after a couple visits, I drove my new car off the lot. Buying experience was great all the way to Horacio, the accounting wizard in finance, who added my wife to the car loan, which required extra work on his part. Thank you, Roel, Horacio, and Honda: 5/5 !!

I was able to get a same-day appointment, and the staff was nothing but respectful and considerate…read more The windshield repair was flawless--you can hardly even tell there was a star there. I really appreciate their efficiency and outstanding service!

Would not recommend. After it rained the 1st time it began to leak after a new glass install. They…read morealso scratched the paint on my truck around the the glass. They went out to inspect and claimed they didn't do it. Even after we showed them the before and after pictures.