I visited the Paddington Station clinic while on a trip from the US to London as I had developed a sinus/respiratory tract infection.
While I realize that medicine is practiced differently from country to country, I was disappointed with my interactions with the person who "treated" me, who I am assuming is a physician. My disappointed is compounded by the fact that this chain of walk-in medical clinics in London caters to people who will pay cash up-front for their services and does not see patients via the government run NHS (National Health Service).
The individual who "saw" me did not introduce her self, tell me her name, or her title/position. She just sat me down in a chair and started asking me questions, and then typed my answers in to her computer. She did not understand the names of many of the medications I take on a regular basis (odd, since this chain does cater to international visitors), and she was just kind of hard to understand, "accent" issues notwithstanding.
After a very cursory physical exam she opened the door to the treatment room and said, "come with me and I will sign your prescription." We went to the reception area where the "script" was printed and she signed it. She did explain what she was prescribing me (a common antibiotic that I've taken in the past, fortunately), how I should take it, or the circumstances under which I should contact their clinic if there were any further problems.
For this I was charged 70 pounds, which is not unreasonable, but I expected friendlier and more courteous treatment from the healthcare provider. If I am in London again and need to see a doctor I;ll choose another urgent care center, from which there are several more to choose, fortunately. read more