Without question, the rudest receptionists I have ever had the misfortune to come into contact with. I almost choked on my dinner when I read "our friendly practise......" on their website. It should read "our rude, patronising and belittling practise....."!!
Someone needs to shake them up and realise they are there to provide a helpful service to the very people who contribute to funding the NHS and creating the jobs they are employed (poorly) to do.
I am a newly diagnosed diabetic and it is fair to say that I am struggling in finding my way through this life adjustment. A number of times I have been scoffed at when asking them questions about how things are normally done.
one example of many:
"what do I do about disposing of my sharps bin?" to be responded "look after it yourself, what makes you think we should do that for you?"
It is a shame because the Docs are very friendly and helpful - although a little disconcerting when I went to them with a broken insulin pen to be told that they had no idea what to do, I probably knew more about it then they did .....
I rarely take the time to write such reports, but feel these receptionists really are in the wrong profession. I hear "Grumpy Old Women" is casting in the west end - possibly a more fitting career move?? read more