Had heard such great things about this place, and I am not a fan of Brownwood Regional, so decided to give them a try. We scheduled an evening appointment, and arrived a few minutes early, they on the other hand were almost an hour behind.
There were two techs, and a receptionist that continually disappeared from the front office. I wanted to be sure they sent me a copy of the report for my personal record, but it seemed I couldnt catch the receptionist, and decided just to tell the tech.
They finally took me back around 8:35 p.m. which is 35 minutes past their closing time. I felt bad for them having to be there, and had no jewelry to remove, didnt need to pee, and was ready to go, but it was still almost 9:00 before the procedure was over.
I asked them for a copy of the report, and was informed it was now a hippa violation....
After checking the next day, and finding that statement to be B.S. I tried to call them. There was no one available to take the call.
I was suprised to get such inept service in Abilene, although its typical in Brownwood. read more