Internet was going out every two days for a few hours at a time. I called and spoke to a representative every time to see what was happening. They let me know all outages were SCHEDULED!! Why would you schedule outage during the daytime/work week? A lot of us work from home these days. I think they could find better time to service. Beyond the outages, our internet service has been extremely unreliable. When online the service cuts out to where we have to log/sign in to portals (work from home) 6-10 times throughout the day. The internet service is glitchy at best. My husband called and made an appointment to have a tech come out and address our issues. The day of the appointment they sent a text to me (see picture) on my phone. I responded C. I confirm. The text said they would be here shortly. With that information my husband went out front yard to wait for the tech. In the meantime, for an unknown reason they then called my husband's phone, inside his office so he didn't answer (cause he was outside waiting for them). Because he didn't answer they put our service call on hold and dismissed us because he didn't answer. But wait.... I already confirmed. Their automated system is a joke. We already confirmed to come. Now time taken off work was wasted because they will not be here like they said between 8 - 12. Now it's 8 - 8pm!!! I called again and the attitude I got was ridiculous! I asked for a supervisor and he didn't do any better. All they did was make excuses and defend themselves. Now the tech will be here between 3-4pm. Poor customer service. It's a monopoly as they are the only option. Good luck if you move here. You will pay to be mistreated. If I could leave them I would do so in a heartbeat. Almost $400 a month for cable and internet... that barely works and customer service redos that value themselves more than their customers. Hey customer service do you feel better? You won. I have to wait all day for service I PAY FOR!! read more

Mediacom - In this photograph you will see that I confirmed the appointment per their request. - Telecommunications Near Me

I scheduled a service call and provided Mediacom with a phone number for contact. They sent an automated message to a number not associated with my account to confirm the appointment. That person cancelled the appointment, completely unknown to me. When I called to see where the service technician was, they informed me I had cancelled the appointment, which of course I hadn't done. They could not reschedule the appointment for the same day and only offered dates when I was out of town. Frustration!!!!!!!! I guess I'll just watch TV with no sound, which I was trying to get them to fix! read more