Top notch experience from the start! We had been searching for real estate in the area. One day…read morewhile walking by CL Waterfront Properties, a listing on the window peaked our interest. I went home and submitted an inquiry on their website. It was a Sunday night, so I wasn't expecting a response until at least Monday morning. To my delight, Carmela responded almost immediately and put us in touch with Chris Smith on the team. Chris scheduled an appointment with us to see our property of interest immediately. From there, we worked with Chris to see more properties in the North End. Chris was always very responsive and quick to set up appointments on our behalf. He was always very knowledgeable on all of the properties we viewed (and we ask a LOT of questions)! Although I was regularly searching Redfin and receiving daily alerts, Chris was a powerful 'secret weapon' proactively emailing us properties that fit our criteria. This extra research on our behalf was a real bonus, as the listings/photos don't always tell the full story. Searching for real estate in Boston can be a frustrating process and finding a responsive broker can be challenging (especially in this market!). I would highly recommend Chris Smith and the team at CL Waterfront. They truly cater to the needs of their prospects and their responsiveness always impressed us.

I want share my personal 5 star experience with this 5 star business. Most notably, the companies…read morepresident (our broker) Carmela Laurella along with two of her teamates that were of great help, Travis and Vito. It was August first this past summer when my wife and I decided we'd had enough of the sleepy suburbs and were ready to reconnect with the city we loved and spent most of our free time. We listed our home of 27 years and bingo, it sold in one day. Panic stricken, not prepared for such a quick sale, I contacted Carmela (I met her a year prior at an open house, liked her style and did some research on her and her company) and asked if we could meet as soon as possible. Long story short, she recommended that we look into short term lease options while we took our time finding our dream home. We followed her advice and wound up renting at Park Lane in the Seaport District-great place that deserves two thumbs up- on a short term three month lease that could have been extended if needed. We didn't need to.... Carmela sat my wife and I down at our initial meeting and listened as we described to her our 'must have' list in our soon to be dream home. Fast forward, we waited until after Labor Day to start our search as we needed time to pack up the old house and move into Park Lane....Carmela wasted no time finding four properties that met our requirements...........we bought the first home we were shown. We new it was to be as soon as we walked into the front door. She nailed it! Amazing! I thought we'd be looking for months as our criteria was not going to be an easy task for her to accomplish. The story continues.....I asked if she could recommend a mortgage broker..she said "I've got the best...Paul Sapienza of Drew Mortgage Associates"....he was dynamite! I also asked her if she could recommend a real estate attorney...she did, John Iacoi....a complete professional that made the headaches of real estate passing simplistic for both my wife and I that are just way too busy to be tied down to legal jargon. ***Do I add her recommended designer, painter and contractor? YOU BET!!! 5 star businesses have customer satisfaction down to a science, Carmela and her team get it and most importantly follow through....I could not have been more satisfied. My email that I sent her and her associates as we finished passing the papers read as follows: "Your high level of professionalism throughout this entire process was greatly appreciated. Together, you're quite a team!" Take my word, if you're looking for a new home along Boston's Waterfront, in my opinion, the only choice is Carmela's CL Waterfront Properties.

My husband and I hired Erik and Randall to sell our Cambridge condo. We dealt mostly with Erik…read more They start out pretty well because Raveis supplies them with the basic prototypes for the websites, pamphlets, etc., so at least those look good. However, after going on and on in their presentation about how they use professional photographers, they showed up with a digital camera and that was about it for that. They also used a lockbox when we specified in our contract with them that we did not want one (they put it up before one of their many long vacations and then never removed it). After about three weeks on the market, they stopped proactively giving me updates on showings and Open Houses. I had to call and call and email and call multiple times, in order to get information about any showings and OHs. Over and over, I had to tell them I expected to be updated on how things were going, at least once a week. Also, during the 4 months we were listed, they took no less than 4 vacations -- 2 of them longer than a week each! During which time, I received little to no information. Not only did he not acknowledge or address any criticisms about what I expected from their performance, he would get snippy and petty about it and lecture me on how great a team he was in, how many homes they've sold, and how I should appreciate all that they were doing. When we finally got an interested buyer, he let the negotiations go on for 3 mos, letting the buyer take up to 2 weeks to respond to our offers (and again not updating us on what was going on unless we asked about it), while at the same time, harassing me and my husband - even over Christmas Day and on weekends -- to give our responses in less than 24 hours to the buyer. Basically, he would tell us that everything the buyer asked for was reasonable while everything we asked for was unreasonable -- even if it was just asking for 24 hrs to respond. Erik was definitely more interested in just closing the deal than in protecting my interests. I had made it clear that I did not care to sell low and that I would rather rent than do that. This did not matter to him. When I pointed these things out, I would get long-winded emails and long-winded, whining, "doomsday" messages on both mine and my husband's cell, about how I "had to sell now or I wouldn't be getting anywhere near my price in the future" etc. When I called him out on how poor this behavior was in an selling agent, he then stopped all communication with me right as we were entering the inspection/p&s phase. I had to get my lawyer involved with every step of the p&s process, just to be kept informed about what was going on. The sale fell through, by the way, in part due to Erik's lack of communication. Obviously, I do NOT recommend using this team for your home sale. They are not good at negotiations, they are not proactive about keeping the client informed, they have no sense of how to provide good customer service, and they are looking to push you to sell low and fast so they can make their commission and be done with the sale in the least time possible, regardless of what you told them you want to do.

My previous review was for their services as buyer's agents. Now - I can tell you about them as…read moreseller's. We had to sell our home (which we bought in 2008) and naturally called them. They were great, just as before. First off - during consultation, they came with a personalized report on the process to sell, and market information for the area. They worked with us to ease the stress of selling and gave us great inexpensive tips to sell quickly... long story short: After the first open house weekend we had 3 offers, all above asking. Randal helped us sort through the process and was always available to answer questions or just to calm me down during stressful times...Can't thank them or recommend them enough!

I was introduced to Jill McTague by my home's former buyer's (only) agent, a friend of Jill's and…read moresomeone I trust completely. A sudden divorce in my senior years had made living alone in a house with property in a semi-rural location too difficult for me to manage, so I made the decision to sell. Although 3rd on the 5 agent to vet list I was sent, I decided to interview Jill first based on my referrer's comment that I would like her. Wow, what an understatement! During my talk with Jill, it became quickly clear to me that here was a calm, straightforward, down-to-earth (my best compliment) , intelligent, thoughtful and very empathetic person, professional without attitude, knowledgeable and obviously very experienced yet with a fully hand-in-hand cooperative idea of the seller/seller's agent relationship. I hired her on the spot. Although I had had experience selling a relative's house prior, Jill walked me thru a much more involved and emotionally wrought several months with patience at my many texts, questions, and calls and with unsurpassed availability. She maintained a positive attitude throughout (this is simply who she is) and an exact knowledge of what I needed to do and, maybe more important, what I didn't need to do to get the house best fit for the sale I wanted. While she lived some distance from my home, she did the research necessary for my area, was accurate in her pricing while tolerating and respecting certain conditions I had set price-wise in order to be willing to sell this season, and she worked very hard and achieved my goals in the sales negotiations. Jill had waited for the ideal time to list and the house sold in 5 days. Jill is just a terrific agent, and a genuinely honest and kind person. I can't compliment her work on my sale enough, and her husband/agent Peter's assistance and support in my house prep was icing on the cake! Best possible experience and outcome during a difficult time in my life. Very grateful. Best, most professional realty service. Highest recommendation.

Jill is a fantastic real estate agent. Her energy, and attention to details are superb…read more She made everything happen smooth and easy. Highly recommended!

Jarrod and Chris are the go-to Realtors if you are a landlord with rental properties…read more From the moment Jarrod took our listing -- REALLY INTENTLY LISTENING and RECORDING our ideal tenant criteria........ to getting our photos and taking their own photos........ to advertising the details and photo images ....... to interviewing prospective tenants........ to calling us with updates on tenant inquiries......... to making appointments for their first and only showing........ to renting the apartment to the very first person that viewed it. They were excellent. They were Un-Matched. Communications is their strong point. These very same Realtors are my snow plow guys in the winter. That is how I found them. They are the very best snow plow guys I have ever, in 35 years used. What makes them so great is their interest and dedication to COMMUNICATIONS. They email me their snow plowing plans with updates as the snow predictions change. They arrive at all hours of the night and early morning. They call ahead to give us advance notice that we and our tenants will need to move our cars in 20 minutes. They arrive as promised and always do A TOTALLY AWESOME and THROUGH PLOWING and SHOVELING JOB. They return during the snow storm and are as diligent with email notifications for they return plowing / shoveling visits through-out the duration of each storm. THESE GUYS ARE ON TOP OF THEIR GAME. I COMMEND THEM and GIVE THEM HIGH MARKS for doing what no other plowing guys or company could achieve in 35 years of my hunting. Oops ... almost lost the thread. They are great Realtors. Also better then 95% of their fellow Realtors.

Oh, if I could give 0 starts, I absolutely would. My experience was with Chris, who at first was…read morevery accommodating. My first showing, my roommate was not available to view, so he showed it twice to us. That really left me feeling good about the broker. I was very very clear that we were looking for a LONG TERM situation and don't want to move in to a place if a landlord has intentions to sell. He assured me that the property we wanted to rent was going to be under the landlord's ownership and that the tenancy-at-will situation was only because the landlord "didn't like paperwork" and disliked all of the stipulations of generic leases. After we put in the application, that's when things went down south quick. The broker was unresponsive to phone calls, couldn't confirm times, and would reply via text to important questions. The day of the lease signing, Chris showed up over 2 hours late after TEXTING me when I specifically requested phone calls. This left a bad taste in my mouth and he did nothing to apologize to me. I was also surprised because on top of the tenancy-at-will agreement was a 38 point addendum drafted by the landlord. I was confused because I was under the impression that the landlord hated paperwork and legalese. This made me HIGHLY skeptical, so I refused to sign it. Later on, after mulling over the lease, we pulled out of him that the landlord did have intentions to sell by the summer time (about a 6 month time period). I am not sure if this kind of thing is typical of brokers looking to make a buck during a down market, but man...I really would have been screwed in 6 months had I signed this thing.

We have bought and sold 3 homes with Josh and his team. Each interaction has been a success and…read morerelatively stress free. I highly recommend them. If we have future real estate needs, we won't go anywhere else.

My wife and I worked with Josh Brett while buying our home. He was available and responsive…read morethroughout the process and provided guidance at each step. The purchase involved a challenging condo conversion, and Josh helped coordinate with our lawyer and the other parties involved to address the various issues that came up along the way. Overall, his support and willingness to stay engaged made the process manageable, and we would recommend him to others looking to buy a home.

I have only wonderful things to say about Mike Hughes and his partner, Kate Coker, they were…read morefantastic! Mike and Kate walked us through the home buying and selling processes, and we moved into our new condo six months later. They are competitive without being overly aggressive and did their homework to get a handle on the markets we were looking in. Every weekend, they made time for us to talk about properties we went to, and went with us to many as well. They also helped me sell my old condo, and were very knowledgable in staging, and marketing my place. I had many offers after the first open house. Mike and Kate are patient, thoughtful and made buying a new home much less stressful than i had anticipated. I am so glad I worked with them!

I highly recommend Mike Hughes residential for your house buying experience. My wife and I just…read morebought our first house in central MA, and we couldn't be happier. Mike is one of those realtors that takes the time to sit down with you to listen to your needs, and to educate you about the home buying process. He also spent countless weeks with us driving to different locations around Massachusetts, and touring homes with us. Mike is personable, knowledgeable, and a great sense of humor, which goes a long way when you've gone to a lot of open houses! Another awesome thing is that Mike has assembled an amazing team of home buying support experts, including mortgage lenders, lawyers, insurance agents, etc, which is a huge relief and takes a lot of stress off your shoulders. I'm absolutely sure that you should choose Mike and his team to buy your home, I can't say enough about how happy we've been since we've settled into our new home.

I've been living at Loft 27 for 2 months now and I couldn't be happier with my experience! The…read morecommunity is clean, quiet, and well-maintained. I love sitting outside on the beautiful patio surround by flowers and plants, it honestly doesn't make you feel like you are in the middle of downtown. The front office and maintenance teams are truly outstanding. We had the pleasure of working with Victoria Callihan and she was truly amazing. We moved across the country which is incredibly stressful and she made the leasing process so easy! She was always quick to respond to our emails and phone calls and was able to answer the million questions we asked regarding our move. When we arrived she made it extra special by making sure she was there to "Welcome us home". The apartment was also incredibly clean which we really appreciated because we were able to quickly settle in without having to scrub anything! It's clear they genuinely care about the residents and the property.

if i could give this complex negative stars i would infested…read morewith carpet beatles, would do nothing to help, was told "they are just beatles" they will send you to collections for breaking lease. lost all my items from their negligence, incompetence & poor management --the bugs came from their hallway would never recommend this complex to anyone horrible manage!!

Michael was invaluable to us as we searched for, and ultimately purchased a home in Roslindale…read more Michael is a professional. He knows the Boston area, and is incredibly responsive to his client's needs. One thing we really appreciated about Michael was that he listened to us. Michael never showed us places that we could not afford. He kept us focused, was easy to communicate with, and he added a great deal of humor to what can be a stressful process. We absolutely love our place, and Michael has continued to keep up with us. Michael is a rare find!

It is hard to write a review when all you can offer is praise. I was terrified of buying a home,…read moreand I mean terrified. On more than one account I was convinced that I was a troublesome needy client and Michael was going to fire me, but he didn't. Michael would logically and confidently talk me down from the ledge and help me get back to where I needed to be. I am so happy that he was there to guide, and walk me through the process. Would I recommend Michael? "HELL YES!" I am looking forward to buying my next home with him as well. Michael, if you are reading this, I am coming back for more.