This place is the best. The people who work here are there because they care about you and helping…read moreyou recover in all aspects of health THIS IS THE BEST

"Chicago-based Shirley Ryan AbilityLab is the top-ranked rehabilitation hospital in the U.S.,…read moreaccording to U.S. News and World Report's 2025-2026 ranking, published July 29." I'm not sure what parameters U.S. News and World Report used to arrive at their ranking. My stay at Shirley Ryan was not what I expected. It was frequently unpleasant and very stressful. I knew that their physical therapy and occupational therapy staff were supposed to be top-notch, and they are. It's the support staff services (nurses, techs) that can be dramatically improved. I was at Shirley Ryan approximately 1 month after spending 3 months at Northwestern Memorial Hospital. I frequently encountered rude and sometimes incompetent/untrained nurses and techs. I did not always get the same staff assigned, so I experienced several nurses and techs. Sadly, I rarely had staff assigned who did a great job and truly seemed to care about my recovery. The others appeared to see me as just a task they had to complete as part of their job, which they did not seem to like. My daily housekeeping staff was more pleasant than many of my nurse/tech caregivers. I'll refrain from naming those I consider the worst of the bunch. Just keep in mind that you'll likely encounter inconsistent and poor care from some of the Shirley Ryan nurses and techs. If so, don't hesitate to speak up to management (Charge Nurse, etc.) should you experience inadequate care.

Incredible OT & PT inpatient care recieved. Skilled practitioners, nurses in a beautiful facility…read more Exceptional care and service, at Silver Cross Hospital, close to home.

My experience with Shirley Ryan AbilityLab at Silver Cross Hospital was excellent. The people at…read morethe front desk were always friendly and helpful. Therapist Maureen is very knowledgeable and caring. Jill's encouragement kept me trying for my goal of being able to climb stairs. With Therapist Dennis's dedication, patience, knowledge, and determination, I am now able to climb stairs. He is very understanding and I will forever remember him with gratitude. Dolores Bryl

So I called Friday to schedule an evaluation, said my insurance was accepted and call me Monday to…read moreset up an appointment as the assistant wasn't there but the manager was. How did he get to that position again? You couldn't set it up right there and then, ok fine whatever. Monday comes no call until I call at 4:30pm just to argue with the women saying they don't accept it. Why didn't I get a call back? We go back and forth for five minutes after asking for the guy I spoke to. She was the office manager supposedly ,beating around bush until she finally passes the call. He was the district manager who didn't know what insurances are acceptable. says he will get back to me. Moral of story go down the street to pt solutions, friendly, nice and helpful. Wouldn't recommend this place.

So I was called to go in for a job interview, my appointment was at 9 am and I waited almost 35 min…read moreto be seen. Then whoever the guy who interview me didn't even introduce himself, while I was explaining myself to his questions, the man has the nerve to be on his phone and completely wasn't focusing on what I was saying. Unprofessional, Just a horrible interview. After I try to get a job and explained myself he said "Am not gonna train or hired you", I said thanks and wheeled my self out the door. Am a wheelchair user trying to be successful, and this jerk has the nerve to talk to me down, but I held ground and my professionalism, and walked out, before I would've went off on him and treat him. So I don't recommend this place for any therapy to be taken place here. It's small and it smells in there. If you need therapy go to "Shirley Ryan Ability Lab" ten times better then these little family own places. I give this place a negative -star!!

Be careful and read any Clinical notes they may write. They criticize, make conclusions about how…read morethey see someone....Therapists say a patient has cognitive deficits ... are they a shrinks too????? First eval was nothing but a bunch of talking....therapist said we'll continue the evl the next time...THE NEXT TIME??????? how many eval does one need??? SAme with doctor....PLEASE PLEASE PLEAse read the clinical notes for accurancy as they are not and can give wrong personality traits...

BEWARE! Like many,…read moremany others... here is another billing problem: This place called me today asking for payment on a $900.00 bill from 2016!!! I used my insurance at the time and made multiple payments. The woman told me my insurance was not accepted and now I owe $900. RUN to somewhere else.

I recently was looking for Rush affiliated physical therapy due to ankle surgery. I am so happy…read morethat my search led me to this location. First of all, the location could not be better with ample parking spaces and brand new therapy room. But more importantly the staff is amazing. I have worked with both Melissa and Kasia who are extremely very knowledgeable and friendly . They had me out of the bulky boot before target date. I am behind grateful for their help and compassion . If any of my family would ever need PT I would definitely recommend this place. Pani Kasia jest wspaniala i mówi po polsku .

I was in back pain for over three months. The pain was so bad that I couldn't walk even a few…read moresteps, sit for more than 15-minutes or sleep more than 2 to 3 hours a night. I even had a difficult time dress myself or even putting on my shoes. Yes, all simple tasks were nearly impossible! I went to urgent care, the chiropractor, a spine specialist, and even tried PT at Shirley Ryan Ability Lab with little to no relief. I heard about aqua therapy and ask my doctor to investigate it with me. I found Rush PT at Morraine Valley. Religiously I went 3-days a week. It was AMAZING. Things I could NOT do on land I could accomplish in the water. Eventually, we moved our therapy program to land with great success. Sarah my therapist recommended dried needling to help relieve my pain. I was reluctant at first but she assured me it was safe and effective. SURPRISE.... I was able to get off all my pain meds. (I was on 3 different types 3 times a day). It was like the spasms and pain stopped misbehaving. My pain was gone! My movement restored! Today, I am following the exercise program that Sarah has laid out for me and try to swim at least 2-days a week. I am back to my old self, med-free, pain-free, and happy to be moving again! Also, a big thanks to Sara in billing who provided up to date detailed bills and working with my crazy schedule. Thank you to Sarah, Melissa and Sara for taking such good care of me!

Awful. Worst therapists I've worked with. The therapists have 4 patients per person and they don't…read morewatch each person. While doing my exercises, they're with the next patient or typing their notes in the computer. Not enough equipment for that many patients. I had to repeat therapy because they didn't have me do effective exercises. I used a pulley for exercise then sat in a chair for the rest of my session doing exercises. I could do that at home! I did my second round of PT at Fyzical on Archer. I highly recommend going there for therapy. The therapist works only with you not with four people at the same time. The therapists are watching you do your therapy and they will correct you if you do not do it properly. They are not talking to each other. They are focused only on the patient. Nice clean facility and very focused on the individual patient. RUN FROM ATI, they are there to socialize with each other not work.

iI have been going to Midway Ati for 15 years .A wonderful place for therapy. 3 knee replacements…read more broken wrist and now rotator cuff therapy. Great understanding people and they really listen to u. Great atmosphere. Wish they were open on Saturdays. close to my home. Great results always

Everybody from the front desk to the therapy staff are top notch and professional…read more Comfortable environment, music playing is usually upbeat, big windows to see out and appointments are always on time. They are always accommodating and happy to put you on the waitlist if a certain day Is full. No complaints here. It's actually a pleasure to come to this location. Also the north Andersonville location is great too! FYI

Welcoming, professional, and genuinely focused on helping you feel better -- the team here makes a…read morenoticeable difference. The therapists take time to understand your concerns, explain each step of the process, and tailor exercises to your specific needs. Sessions are productive without feeling rushed, and progress feels steady and encouraging. The clinic is clean, well-organized, and has a friendly atmosphere that puts you at ease right away. Scheduling is smooth, and everyone -- from the front desk to the therapists -- is supportive and personable. A great place for anyone looking to recover, build strength, or get back to feeling their best.

I LOVED coming to Andersonville Physical Therapy! The owner, front desk clerks and PTs were always…read moreso warm and welcoming and made my first experience at physical therapy a positive one! I worked with Gretchen both during pregnancy and postpartum for pelvic floor and core strength. I'm not the most coordinated person, but I feel super comfortable with her directions and guidance (of which I needed PLENTY of!). She was easy to talk to throughout sessions, which made the 45 minutes fly by. I could tell I was getting stronger, but hearing her say it with tangible evidence was the icing on the cake! It's important to note that during the pandemic, I was also able to opt for in-person or virtual sessions, and liked both equally. I would HIGHLY recommend all pregnant women see a PT, and definitely Gretchen in particular. I'm so happy I did!

I can't speak highly enough of Andersonville PT. It was easy to make an appointment, the staff is…read moresuper professional, my bills and insurance claims were handled in a snap, and I got great recommendations for healing both at the gym AND at home. A huge shout out to my therapist, Erin Lenihan, who made it fun and easy!

I give zero stars. A new resident in their memory care unit was essentially bullied out. Too…read moreregimented and rigid for residents with cognitive decline and no person-centered care at all. Shameful that their ONLY advisement is to prescribe meds so they are not functional since I guess it would be too much work for the staff there. No compassionate care and everything was this resident's fault it seemed. I will not divulge the rest of the sordid details, but I am aghast at the indifference and borderline neglect regarding this community's services. Especially pertaining to a specialized ward such as Memory Care. SHAME!!!!!!

My mother lived at the Admiral for a little over 2 years in the assisted living and memory care…read moreunits. We were sold on the location which was very close to where she was previously living by herself and the proximity to the lake and Andersonville. While she began to settle in OK during the first year in assisted living as her Alzheimer's progressed, so did the care she received. My mother was an incredibly intelligent and social woman. She was a retired college professor and maintained her intellect and curiosity throughout the course of her awful disease. The majority of the staff at The Admiral however, was unsupportive of her desire to understand her care, meet people and engage in the community. They ultimately forced her into memory care too soon where she was locked on the floor and left to sit either alone in her room or parked in front a TV. All she wanted was to continue to engage with people and use her mind and they could not provide that basic care. After several months of rapid decline in memory care the staff kept referring to her as psychotic even though all of her doctors at Northwestern repeatedly agreed that her symptoms were all related to her dementia. The Admiral went against my wishes and had her sent to Saint Mary's Hospital (outside of her network of doctors at NW) where she spent 3 nights alone in the ER and then was involuntary committed to the psychiatric ward where she spent 2 weeks completely catatonic. She never recovered. I was able to finally get her released through no help of the Admiral and had her moved to The Artis Lakeview where she received excellent care alongside Bristol hospice for the last 1.5 weeks of her life. The Admiral may appear on a tour as it did to us a lovely lakeside facility, but when your loved ones actually need real care towards the end of their disease they will accelerate the decline and refuse to provide the grueling care many people need in the last stages of dementia. Do yourself a favor and ask to tour the memory care floor before you move your loved one here. Really look at how the residents are cared for and ask how they stay engaged. It's a tiny floor and you will find them all staring blankly at a TV or hiding in their rooms.