Great place to focus on performance, recovery, and longevity! The providers are knowledgeable and…read morecare is fully personalized.

If you're a health nut, there is no reason not to have a membership at MOOV…read more You don't necessarily need a membership for their services, but if you want to see and feel the benefits of cryotherapy, red light therapy, IV's, medical injections, saunas, etc., you have to be consistent - the $149 a month almost seems like nothing. Living in the square, I visit MOOV 3-5 times a week. The staff is hands down the best. I've created genuine relationships with some of the staff here since they're so kind, personable, and share the same passion for health as I do. I heavy lift, do reformers pilates, box, and play pickleball throughout the week and their services keep me feeling great.

Peyton my esthetician is such an empathetic genuine loving person who only wants the best for her…read moreclients highly recommended her for her specialties but as well as her compassion

Don't step inside!…read more My experience with Novuskin has been extremely disappointing. Although approximately two-thirds of the estheticians, along with Erika, Makayla, the nurses, Genicey, and Jenna, have been skilled, kind, and professional, my interactions with some hostesses, billing and sales staff, management, and other estheticians have left me feeling that customer satisfaction is not a priority. Do not purchase a promotional 90-minute facial through Groupon, Facebook, Instagram, or another platform. In my experience, the advertised facial provided about 20 minutes of treatment followed by a lengthy sales presentation. Before visiting, I expected to purchase a membership and ultimately chose the most expensive option. As a disabled military wife living with chronic pain after more than 50 surgeries and years of putting my family first, I viewed it as something positive to do for myself. Unfortunately, problems began almost immediately. The membership and scheduling Novuskin strongly encourages customers to pay the full annual membership balance upfront. Financing can add thousands in charges, and month-to-month payment is unavailable unless a contract has been completed and no new one has been entered. Important treatment limitations were not explained before purchase. At my first appointments, I learned that dermaplaning required waiting several weeks before a facial procedure. I was also told that Venus Freeze results required treating the same area for an entire year, despite having specifically asked about the expected timeline. Scheduling is another major issue. Advanced treatments may require 4-6 weeks' notice, while Botox and filler can be 6-8 weeks out. As a Diamond member, weekly wellness shots were a major selling point, especially because I live about an hour away, but Novuskin often cannot coordinate them with my other services. I have paid for shots I struggle to use and have sometimes arrived only to learn that the nurse was unavailable. Treatments I cannot use After 10 months, I have received only four body treatments and three facial treatments despite paying for 10 of each. I schedule months ahead, but family obligations, emergencies, or severe pain can make the two-hour round trip impossible. Even when I request a change two weeks in advance, I am often told there is no availability until my next monthly appointment. I understand that medical requirements may limit treatment frequency, but customers need a reasonable way to pause memberships and use services already paid for. I was told that pausing would only delay billing and that I would be charged for the paused months upon reactivation. I ultimately had to become confrontational before the billing manager agreed not to charge me during the pause. I am paying approximately $600 per month in advance for services I struggle to schedule and use, yet management has shown little concern. Skincare and customer service I purchased several expensive skincare products after discussing my needs with Nina. They smelled pleasant, but I felt less expensive products I already owned performed better. When I returned four barely used products, I was told Novuskin has a no-return policy under any circumstances. After repeated requests, they allowed me to exchange one product to which I was allergic and offered two complimentary service upgrades--services I already struggled to schedule. One collagen gel caused increasing redness and inflammation when used with red-light therapy as instructed. After reviewing the ingredients and stopping that product line, my skin improved within days. During the discussion about my concerns, managers moved me to a back room. Although I understand the desire for privacy, I did not feel heard or that they were genuinely seeking a solution. My overall experience Nearly every visit has brought another problem. I spent thousands hoping to care for myself after years of pain and hardship, but I have repeatedly felt that my concerns were minimized and that management was unwilling to provide reasonable solutions. As a Diamond VIP member, I have often felt more like an inconvenience than a valued customer. Before committing, carefully review the membership terms, treatment availability, cancellation and pause policies, and skincare return policy. Do not purchase expensive products without researching the ingredients and return policy. I hope Novuskin improves its communication, scheduling flexibility, customer service, and membership policies. There are talented, compassionate people working there, but those positive experiences have been overshadowed by the management and membership structure. Based on my experience, I would not purchase another membership.

Just had a microneedling done by Fatima. Great job! Have had several done in the past, but this…read moreone was much better than most that I've had.

Got lip filler and a facial here about two years ago, absolutely LOVED Tina. Cares a lot about your…read morecomfort and is super informed in injections. All of the staff is super nice and actually hold conversations with you instead of just getting you in and out. Missed this place so much.

The best med spa in Frisco, Renew Beauty offers medical grade product for every skin type!read more

This is the best med spa in the area for sure! Nicole did my botox and I had a hydrofacial with Amy…read moreand both girls were amazing! Left feeling so good and fresh and confident.

Most amazing customer service and experience! Monica answered all my questions and addressed all my…read moreareas of concern! She educated me on long term care to help my results last and prevent further skin damage. No judgement, not pushy or trying to sell me anything at all, just genuine advice, guidance and care. Facials, botox, microneedling, filler, skin care routines, she's truly magical!

I've been going to Monica Bang for years at her previous clinic and I'm so excited to see her open…read moreher own med spa. I trust her to give me the most natural results with Botox and I'm excited to try other treatments to get me looking refreshed and snatched She is honest about her recommendations and never pushy. I go to Korea yearly for Korean facial treatments but now with Monica opening her clinic, I can do a lot more treatments that are better for more regular visits like sculptra and nano needling. I love that I don't have to go to a chain med spa and go to someone who hasn't seen my face before. Monica is your go to person if you want a long term relationship with your derm np!

5 Star Review: Five…read morestars, no hesitation! As a founding patient at Rejuvenate & Refine's brand new location, I can honestly say they set the bar. I booked an appointment over the weekend for the next day with Sherie, and then did an IV with Rick Rambo, RN, who took incredibly good care of me. I have always had a fantastic experience with nurse Hannah as well. The space itself is elegant. You sink into incredibly comfortable plush recliners, and the lobby has almost a relaxing juice bar feel. High protein, clean snacks line the shelves on the wall, beef jerky included, with water, coconut water, and even travel packs of hummus available. It is a thoughtful touch that makes the whole experience feel elevated. The IV was the main event, and it delivered. I even got to try the Aescape robotic massage (Robbie the robot) in their new massage room. It gently reads your body and adapts to exactly the pressure you love, and you stay fully clothed the whole time. It was a fun bonus on top of excellent care. Highly recommend!

I had such a great experience at Rejuvenate & Refine today, and I really want to give a shoutout to…read moreJeremy. I was supposed to leave town today, but I was having some pretty bad lower back pain, so I called to see if there was any way I could get an Aescape session before I left. I was encouraged to come by. When I got there, I found out they're normally not even open on Mondays, but they wanted to help me out anyway. I'm pretty particular about who I see for bodywork, and honestly, a last-minute appointment with someone I didn't know wasn't an option for me. But I ended up really enjoying the Aescape. I told Jeremy I could probably only do 15-30 minutes, and he set it up for a full hour and told me to just go as long as I could and pause it whenever I needed to leave. Which, again, goes to show how they treat people. I was able to completely relax my mind without having someone else there physically working on me, and I felt so much better physically afterward. I also had so much less anxiety about the drive once I left. Then Jeremy offered me a coconut water and told me not to worry about paying for any of it, that he was just glad he could offer me some relief. I was really moved by the kindness this business showed me today. Thank you, Jeremy, and Rejuvenate & Refine. I'm genuinely so grateful. You helped me get home.

Normally my reviews only have to do with food. This is an exception for sure. Me going into Med…read morespa is not something I really ever considered. Until I spoke with Kaitlin, she explained things and really made me feel comfortable. I got the treatment and it was absolutely worth it. So, if you are a guy like me who is hesitant and thinks that these things are just for chicks, they aren't. Try it..ask for Kaitlin.

It is with great sadness that I feel compelled to leave this review. I've had many services at the…read morespa. I have felt in the past that the services was not up to quality standards. But I'm just not one to say anything. I have especially felt that the injections were not lasting The most recent happened this week. I was charged full price for services which is just fine. I'm certainly willing to pay for all of my services. Once again the Botox was not up to standards. I know if I go to Dr. Shipes she will want to inject me again and I know longer feel comfortable getting any injections from the spa. I so ask Dr.Shipes to use my points which was 595 against my payment. That was never used. Friends please be careful with this spa. And let me say again I'm very sad to have to leave a unkind comment on any service. But I just can't keep letting this go.

I have to give Dr. Terrill credit. He is a great dermatologist. That is if you want an honest…read morecompetent professional that doesn't try to upsell you products or services you don't need. A dignified conservative approach to your skins health is what you get here. Definite go if you need him.

Horrible office manners - Talking to manager repeating everything I said- wouldn't listen or talk…read moreto patient during visit was very rushed . My son needs a treatment plan for his acne and they wouldn't help. The plan they gave him already tried it got worse and no other options - horrible experience put us down twisted words and made up lies. I am reporting to TDI and BBB my son had bars in his chest and couldn't finish acutane and they would t prescribe it the first time or this time.. if you need an acne treatment I would highly recommend elsewhere cause you will get no where and never see results after years.