I would not recommend using Med-South for Cpap supplies. I recently got a new Cpap machine from them and went to order supplies. Had to call back several times to get an update. 3 weeks later they said oh they were delivered on this date. Go to the post office and make a claim. They were rude indifferent and could care less. I was with another company for 8 years and they never missed a beat . Sent email updates on supplies , shipping and very friendly. I am going back. Takes years to earn trust and only seconds to lose it. read more

If I could rate zero, I would. I was referred to Med South in 2022. I had a Resmed that was recalled. I did not know anything regarding the recall or the new machines I had an option to upgrade. They steered me to a Resvent and now I fnally got the story that the company was using these machines in time to get through all the recalls. I had other options to obtain in addition to the Resvent and was not told. In the three years I have been dealing with Foley office, I have never been treated well. Its like they seem bothered by my presence. The first year they never told me I needed to download data to my doctor annually to renew supplies. They thought I should know this. As I said, everyone in Foley has never been customer service friendly. Finally on Tuesday, August 5, I went to have my chip for machine to be downloaded as my annual doctor's appointment is Thursday. They informed me they did not nor ever had the software to download from this machine. I informed them they have done this for the last two years. They argued and said they never had the software. I again shared they had the software as they downloaded data the previous two years. I told them I felt like I was in The Twilight Zone. They basically told me there is nothing they could do. What in the world is wrong with companies now. No customer service! I am done with Med South! There are two other option close by! read more

So when we first went here everything seemed great until I kept getting the runaround for new supplies..3 different girls at three different times assured me they had ordered my supplies and would call when they came in..no calls so each time I went in I found out they were never ordered.. so one day someone from supplies did call and asked my hubby if he needed more, well no , the week before we picked up his so I got on the phone and said I need some..she proceeded to tell me no I needed them to give me my first ordered then the next time they would call me to get my order..I explained all the above so she looked to see if anything was ever ordered from them for me..that was a no..so I called a bit angry and frustrated only to find out they did have extra supplies like what I needed but no one bothered to call me..I have actually talked to my dr about switching back to my previous supply place where I never had a single issue in 5 yrs.. the gals are still very friendly there they just don't do what they say they are going to do.. read more

Med South - Medical Supplies Near Me - Foley, Alabama

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My Dr sent the order for my CPAP machine to Med-South. I have never had a machine before so this whole experience was very overwhelming to me. When I walked in, it took a few minutes for the girls on the other side of the counter to greet me. I guess they had important things to take care of. Then one of them told me to pick out a mask. I have never had a machine before I had no idea what mask to pick. Every question I asked seemed to bother her and she was loudly answering from across the room. Needless to say through the whole appointment I felt like a number instead of a person. Then at the end she hands me a rating form to fill out while she was standing there watching me and I was to hand her the completed form. How do they expect to receive an honest assessment in that situation? read more

I had to go to the Foley office to see if they could solve a problem for me. And sure enough the ladies in the office did just that. So this is a big shout out to Tiffani Morgan Jessica Thank you for all your help. read more