Wow, completely terrible AWFUL customer service.
My sister had called weeks ago to book a birthday party for my nephew. She spoke to an older woman on the phone who took the reservation and said everything was in order.
Fast forward to last Saturday. The birthday party starts at noon. My sister shows up at 11:30am to get everything set up and the place is closed. The sign on the door indicates that the place was supposed to open at 9am. Frantic phone calls to the number listed on the website go unanswered. The answering machine also confirms that the bowling alley was supposed to open at 9am.
So my sister is in tears trying to find a way to salvage this party. She was able to move the party to Meadow Lanes North on less than 20 minutes notice, which was a life saver.
I sent an email to the address listed on the website looking for clarification on what happened and received no reply. Facebook messages were also ignored.
A worker FINALLY showed up at 11:50am to open the place up (remember it was supposed to open at 9am). This worker was incredibly rude to my mother when she demanded an explanation. The worker claims there was no party booked and demanded my mother leave.
So all in all, terrible, awful, customer service. Do not book parties here. Do not give them your business. Owners and employees don't bother to write down reservations or own up to their mistakes. read more