*Would Hire Again*…read more
[Project Scope] Re-roof on a one story single family house, including new underlayment, drip edge, composite shingles, plus sheathing repairs and ventilation updates.
FWIW, in my line of work we nit-pick over details & craftsmanship. I bring those expectations--for better or worse--to maintaining my house. Unsurprisingly, I tend to find some level of fault with any contractor.
[Communication] The project manager (Danny) and front office (Melissa) were quick to answer the many questions I had via email, text, and phone. They were patient while I took my time selecting a contractor. They also coordinated directly with my solar contractor so the rooftop PV system was off the roof for no longer than necessary. The PM was out briefly each day to check the work and collect payment.
[Availability] I didn't need the work done urgently, but Smart Roofing did start work within two weeks of signing the contract and finished within 3 days.
[Warranty] One reason I chose this company was their standing as Owens Corning Platinum Preferred, which gets a workmanship warranty backed by Owens Corning (except the solar penetrations in our case), should the contractor ever go out of business.
[Workmanship] Crews (separate tear-off and install) were on-time, respectful, and cleaned up each day. Overall, the work appears to be done well, though I'm no roofer. The way some of the holes in the roof were cut and flashings set did seem to be rushed, but so far it's watertight and that's what matters.
The original sheathing had large gaps, which I asked to be fixed, although they may have done so without my asking, that wasn't communicated one way or another. They handled the addition of an exhaust vent flashing, relocation of a vent flashing, and removal of an unused vent flashing as per my request.
[Issues] At some point, the furnace b-vent was pushed into the attic, breaking an elbow inside the attic. I ended up getting the part and doing the repair myself. Similar as well with the water heater b-vent: it was pushed down and crushed a section, but wasn't caught by the crew. Plus, the vent was reset at an angle so it's now pressed up against the house. Finally, while cleanup went fairly well, there was still trash and a few handfuls of nails scattered throughout the property, roof, and gutters--a small complaint and probably par for the course.
Slightly-related... at no point did a Simi Valley building inspector come onto our property. For both inspections, a truck appeared across the street, yet no one got out. No looking at the back of the roof, no rooftop inspection, no check that sheathing was sound and work done correctly. What a joke, that $560 payment to the city.
Thanks, Danny and crew, for the work!