Look for a smaller family owned business. 2026 - That was written in 2021. i totally understand why this company has an incredibly poor rating. It's very hit and miss who you deal with. The receptionist today was very good, she is professional and competent. But yesterday when i scheduled a maintenance appointment the young man was difficult to communicate with, i think he might have been stoned? and he put the right time in the notes, but the wrong time in the scheduling software and now, getting it corrected is a day long task. i have never been able to get a technician on the phone. i guess they are too expensive, so the only way to talk to a knowledgeable person is to schedule an appointment, which apparently is a super human task. 2021 - We contracted a relatively large project. McQuillan installed a Mitsubishi Split-HVAC. They did good work and were accommodating to our needs. It was more difficult than most because siding was going up the same summer so McQuillan had to juggle some schedule, which they did generously. We had one hitch with using system early on and throwing it into conflict. Bad engineering on Mitsubishi's part, but it may be common for these split systems. Anyway, it was a minor glitch and we figured it out. McQuillan did well. read more

I am a member of the Home Care Club. That club takes an annual fee of around $200 dollars. That fee entitles me to free inspection of all my Mechanical needs once per year. In the club brochure I am, as a member entitled to a water heater flush every year. The brochure I have says nothing about an on demand heater being an extra charge for the flush. Today I was charged 1/2 price for flushing my on demand water heater which they installed around 2022. The total cost? $183. I think this is exorbitant. The Home Care Club as I see it now is only an upsell program. I need a new garbage disposal installed. The estimate for that work? $1200+ If you buy your disposal from a big box store the cost is $150 for the 1/2 hp disposal and $200 - $300 for their professional installers. read more

I heard that the business was sold from local people to private equity. It seems that responsiveness and service has gone out the window. I bought an expensive new air conditioner that doesn't work, and they will not make it right. I feel foolish for replacing aging but operational air with a new one that will not work. We can't even get a live human on the phone anymore. It's sad, this great company. read more

We took out a service contract with McQuillan. Our first appt was for May 26. They called and said our appt was cancelled because of the severe heat onset and emergency calls. We were all right with that, and rescheduled to today June 11 between 8-12. At 10:30 we were notified that we are cancelled again, but with no explanation provided. I look up the CEO and find that falsely advertised, McQuillan Beos is no longer family operated!, but by a coporate group, Bryant HepworthCEO. Needless to say, we are cancelling service contract! read more

Please do not use this company ..I have been dealing w/ no air-conditioning now for a month . Had them install new multi split unit . They have been out every week & cant figure out what is wrong. All the good people left when business was sold.. I wish I had read reviews before hiring. Terrible business . read more

Run! They will steal your money & ask for more!! They will mark up the parts & labor by 1000%.

look at all the complaints on BBB. I was going to apply for them for job. Then I saw all the negative customer review. This company has a lot job opening in Maplewood. I guess I wont be applying for them. read more

This used to be a great family owned company. Now they are run by a private equity company and it's not good. I have the home inspection plan and they keep rescheduling. It seems that many of the technicians have left. Calls go straight to voice mail and responses are poor. I'm not going to be a customer after my home inspection plan is completed read more

ABSOLUTE RIP-OFF! This company will TAKE ADVANTAGE OF YOU the moment you're in an emergency. DO NOT USE THEM. We had guests coming over, the kitchen drain clogged, and we needed it fixed fast. They charged us $900 just to snake a kitchen sink! That's MORE THAN DOUBLE what Bonfe or St. Paul Pipeworks would charge. There are FAR BETTER plumbers in the area who won't gouge you like this. I will be filing a complaint with the BBB read more

I have had the home services contract for many years and have been satisfied. Not highly satisfied, but mid-range satisfied. However. I had an AC maintenance appointment set up for today that was set up 6 weeks ago. First text yesterday was to tell me that the appointment was being cancelled b/c they were too busy with calls for fixing broken ACs. Ok, totally get that. I got another text confirming the appointment as well as another to cancel (same text, but the second said it was the first attempt to contact me!!). I spoke with three real people and two AI calls, all who confirmed the appointment). I have left three voicemails with calls back but no real solution to the miscommunications or help with the appointment. I called back to reschedule. Because I get that they are busy with broken ACs. Their answer?? JULY 29!! Thank you to the final customer service person that confirmed my appointment was cancelled and said she would pass along the issues with conflicting texts AND call center representatives that did not have the correct information. Please clean up your communication and do better to support your customers read more

Great employees! Super friendly! Just way too expensive! Hiring a private plumber saved me $500 from what I was quoted by them to replace a cartridge in my shower in order to stop a leak. read more

Do NOT use this company. They straight swindled me out of $4k and my system still didnt work. ZERO stars. Their customer service representatives were as useless as their APPRENTICE technician. read more

This company used to be great, I have spent thousands with them. They have installed my furnace, a/c, water heater, pipes and a much of copper gas lines. Now they are unreliable, over priced and offer horrible customer service. They push their monthly service agreement, contact you on autodialers to schedule with them only to have them cancel you day of even when scheduled months in advance. They expect you to accept an 8 hour time span for them to show up-not realistic for working people. Their schedule team does not have a direct line to their dispatch team so all you can do is leave a voicemail and hope you get a call back. My most recent appointment was supposed to be a furnace inspection. I was actually given a morning appointment only to have them again push it out to early afternoon. I hadn't heard from them by 2:25 and messages were not returned. I had finally got a text the rep was on the way instead of call back to be able to reschedule. The rep showed up at 2:30 and I explained I had a hard stop at 3:25. The rep came back 20 minutes later saying it was done. The form had nothing checked off, no information on it. The issue I asked him to check was just "it worked for me". I am still waiting to hear back from a manager on this issue. I have referred this company to so many people and now would say go with anyone else. It is sad how much they changed and how much their customers matter. read more

I had a clogged kitchen sink. The service person tried to snake it but told me he could not and guarantee that it would be sufficient. He finally pressure cleaned it at a cost of over $1500. A search of the internet shows that a price between $350 and 600 is typical. I feel like he took advantage of an older customer but he won't get a second shot. I will never call them again nor will I recommend them to anyone who asks. The drain has stayed clear but that is better explained by my community's organic recycling program that allows me to seldom used my food disposer. read more

They scheduled a huge window between 10:30 and 4 then after waiting , they canceled st 2:30. Maybe skip these guys. Not reliable. read more

McQuillan installed our mini splits several years ago. We called recently to ask for them to be serviced with just an annual cleaning. They were quite difficult and perhaps I should've taken that as a sign of what was to come. They refused to provide a quote for several weeks until yesterday when they called us to confirm today's appointment. My husband asked if they could provide a quote for the cleaning finally. The person on the phone quoted us $29 per unit for a standard cleaning and confirmed the time they would be here today. Then when he showed up he started by asking me what I had been told in terms of pricing and when I told him he responded that "it's OK" that I had been misinformed but that actually it was $400 per unit for a service cleaning. Then complained that no one had answered the phone when he had tried earlier today, despite the fact that we had spoken to someone from his office to confirm today's appointment less than 24 hours ago. I had to tell him it was none of his business that my husband is a teacher and can't answer last minute calls because he was complaining about no one picking up so much. And then he said it would not be completed today. I said absolutely not, and had to ask him TWICE to leave my house. read more

Service window was between 8-12. At 12:30 I called them and was told that the tech was still on his first job. No eta in sight. Then they texted and said they were on their way. Then they said they sent the text in error. Then I got a text at 1:20 saying a tech was right around the corner. He showed up at 2:10. At no time did anyone apologize or try to speak nicely to me. The office person, James/Jamie actually laughed at me, was rude, and condescending. When the tech arrived he had the same attitude. Thought it was no big deal that I had taken off work because they were late. His attitude was even worse. These guys are scammers judging from the reviews, and I wouldn't use them if they were free. Steer clear of this misogynistic company. They are trash. This is for the Hvac side of the business, btw. read more

I have not used McQuillan Home Services, but I did have an encounter with 2 of their executives after one of their employees clipped my car on a busy street then fled the scene. The hit to my car was as jarring as hitting a large pothole. Luckily, the passenger with me wrote down the license plate number and was a witness to the event. I took my car to a body shop, had the damage assessed, then I determined to just have it buffed out. I relayed that to the head of operations and the finance guy, via a conference call. The McQuillan execs agreed with the assessment, they said that they wanted to make it right, but 6 months later and counting, I still don't know what that is. This is not the type of company that I would trust to do work in my home. read more

McQuillan Home Services - Plumbing Near Me

I very seldom write negative reviews; I like giving good companies credit for quality service, and I figure the bad stuff will catch up to the others anyway. So this is a rare exception. Before I contacted McQuillan I saw the reviews on the their website, and out of so many only 272 are negative. I sometimes think maybe those are just grumpy people who can't be satisfied and they just like to complain. But now that I have had McQuillan come out to replace a florescent light fixture over my kitchen counter, I see what those customers are upset about. In particular, those remarking about costs and unnecessary work. As I say, I almost never post a critical review, but I'm posting this to caution others to be vigilant regarding the cost, and especially the availability of options. Also, be wary of a $69 offer just to assess the problem. Most important, try not to get intimidated and confused by the technical explanation; I found out afterwards that I paid almost $1,000 for something I didn't need, didn't want and don't even like, all because I believed I had to have it, - about $750 more than it should have cost. I don't claim McQuillan is a dishonest company. I understand the common business practice of "up selling" after they get inside your home, but my experience felt predatory. And I also felt a contentious attitude when I contacted the Service Manager: "You signed the agreement." The only positive is the Scheduler and the Electrician were very nice, professional people, and the appointment itself went smoothly. There are a lot of satisfied customers on their site, but please read those one-star reviews thoughtfully, most of them ring true to me now. read more

I hired McQuillan for a simple drain clear in my kitchen. The tech scoped the drain, took 20 min to clear drain, cautioned that if it was further down the line might cost over $800. I paid close to $400. I got scammed. I left a complaint with customer service, they called back and said their prices were competitive and would do nothing to remedy. This company is way over priced and does not care. read more

Sent out a plumber to replace a dead sump pump battery. 10 minute job at most. My specific request was for a battery replacement. When the plumber arrived, he looked at the battery, didn't test it, said, "I can't carry everything in my truck," after I had specifically requested a new battery. He left, came back 50 minutes later, changed the battery in 10 minutes. Then hung around bullish*tting about all the money he made picking, etc. and showing off his cash. He ran the clock out on both sides of the job, and charged me $753, SPITTING DISTANCE of $1,000, then gave me $100 off. I called McQuilliam asking for a breakdown of the cost of the battery and time spent. All I got was the extremely rude manager Josh who kept talking over me, and when I raised my voice, he criticized me for raising my voice. Josh refused to tell me the cost of the battery, and refused to disclose the labor cost. Absolute refusal to do a breakdown of the cost. All very unprofessional, and extremely RUDE. I wish I had read reviews of McQuillam before contacting them. IMO charging two hours for a 10 minute job, and running out the clock on both ends is extremely unprofessional. The manager claimed I was given 5 options of fixing, what? the dead battery? I never received anything of the sort, and I never signed off on any options, because I was never given any options. All that was needed was a dead battery replaced. From my experience, beware of McQuilliam. One star is too much for this company. I see now how VERY LOW McQuilliam's ratings are. Wow. They deserve -0 stars. IMO this company, McQuillan, engages in predatory practices. They should be ashamed of themselves that the only way they think they can make money is to run out clocks. SAD! All around bad apples. read more

Yesterday, they inspected a problematic water softener they installed three years ago Afterwards the water became cloudy, and today they promised to be out between 8 - 4, in other words sometime to check it out. That's not a good buisness model. At 9, I called to say that's unacceptable and they assured me that someone would be out by 12, but no one showed by up noon, nor did I hear of any alternative times or explaination. Beware of them! read more

A deceptive company in every way. Ali the boiler tech was 5 hours late and was rude, condescending and actually touched me inappropriately. I asked him to leave and he wouldnt go out the door. He called me a racist since he is Arabic. His fists were bunched, I thought he would punch me. When he went out the door, he would not leave the property until I threatened to call the police. I loved our plumber, but it cost $800 to snake two drains which are backi g up again after less then a month. Smaller companies warned me about the price gouging and unreliable service, but they got me with their fun-loving ads. Turns out, their rep isnt good. Another friend of mine told me later she couldnt wait to get the tech out of her house because she was so uncomfortable. Maybe it was Ali? He should be fired as he is dangerous. read more

Set up an appointment for a Friday between 8 and noon for a foul sewer smell we are having in the house. At 11:45, I called them as I hadn't heard from anyone. Reception forwarded me to "dispatch" two different times (as I didn't get anyone the first or SECOND time I called). At 12:45 I called a THIRD time. I explained the situation to the receptionist, and she verbally spoke to dispatch who then picked up my forwarded call. "James" called me within five minutes, apparently he was the service person. He explained that I was at the bottom of the priority list because he had other homes without water. Hmm... apparently they set up appointments but then don't come? At any rate, he said he'd call me back later to let me know of an ETA or reschedule. At 2:30 he called to tell me he had to reschedule. Surprisingly, I declined and found another service group. I would NOT recommend this group. Terrible communication and customer service. read more

Fast, friendly, and fair pricing! The guy was very knowledgeable and explained everything to me. My condo building will be using them again! read more

McQuillan Home Services - Fixed my shower - Plumbing Near Me

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My experience with this company is the same as all the others giving them a 1 star rating. Twice they rescheduled without calling and then said they did call. Next was the one week lag time for a reschedule because there were no openings. Needless to say, they don't have a customer focus, and this really is the fault of management for letting this terrible customer service happen. I have a saying that I never want to work to hard to give someone my money. McQuillan did me a favor and now we have a great company who took care of our problem. By the way....I'm a 15-year customer who has tremendous loyalty, and this is the first time I've written a review. read more

Please do not hire this company. They are dishonest and unethical. I hired one of their tecs to do an AC tune up. The tech lied and told me that I needed a new AC system and that my boiler had a gas leak. All untrue and confirmed by the gas company and a reputable plumber/HVAC professional. Thier game is to tell the consumer is that their appliances are broken or otherwise unrepairable and sell them something new for a large price tag. I gave their customer service manager a chance to respond and make it right with an apology but they refused to admit to their unethical behavior. Shameful read more

They did not send their A team to install a new boiler. The workers damaged a living room ceiling and kitchen with water damage from a radiator upstairs they must have drained. They damaged a beautiful wood floor in the same upstairs unit. . They actually forgot to turn on the new boiler when they left and so it was freezing the next morning. When I called that morning the scheduler told could come out in a few days. I went ballistic as it was winter and freezing and I just spent 18K on the new boiler the day before. Eventually someone with authority used common sense and sent someone out the same morning. The young man who arrived after asking me if I had turned the boiler off admitted that this should never have happened. The repair people who restored my ceilings were very professional. I would never ever under any circumstances use this company again. Run!! read more

A manager at McQuillan agreed on 4/30 to send me a credit for an improper charge, I'm still waiting. Very strange that charges to my Visa are immediate but credit seem to take such long time and perhaps forgotten unless prodded. read more

Bait & Switch. Don't fall for their special pricing. Date the tech expended minimal effort to unclog a drain he indicated further action to unclog the drain would be an up harvest of 400% Go elsewhere. Find someone more honest read more

I made an appointment with this company today 9/19/2024. A guy named Lucas came over on time. The purpose of the appointment was for McQuillan to give me an estimate for changing my 50-gallon gas water heater. I asked them to quote me the price for the cheapest water heater which I had seen sold in Menards for $ 500 and in Home Depot for $ 600. The guy came over, charged me $ 69.00 for his visit and his estimate for changing the water heater was$ 13,999 which I found outrageous and asked him to leave the house. read more

I had McQuillan come out for an annual check on my boiler system (new in 2011). The tech quickly stated that my flue was reading over 500ppm of CO (I never saw the readings). He said there was no chance of repair and that the only solution would be to turn the heat off immediately and to send a salesman out to quote me for a new boiler. This tech made multiple appeals to the safety of my family and essentially used these scare tactics to believe I needed a new boiler. I had multiple CO alarms in the boiler room that had not gone off. Quote for a standard efficiency boiler came out to over $14,000! I made a few calls and quickly determined that this pricing was several thousand higher than it should be. Thankfully, I decided to have a second opinion come in for a new boiler quote. When that second company came in, he said that I absolutely didn't need a new boiler. Instead he recommended that a tech come out and do a proper check and maintenance. When the second tech came, he not only confirmed that I didn't need a new boiler, but also showed me that the flue was actually only reading 20ppm (totally normal). He confirmed to me that his measuring equipment had just been sent in for calibration in the last two weeks as well. He did clean and make some minor adjustments to get the reading down to 6ppm of CO. All of that to say, I do not trust McQuillan nor their ridiculous pricing. Do not be enticed by their $69 check up as they will use it as an opportunity to scare you into buying something completely unnecessary for much much more. read more

They are not an honest or ethical company. Sadly, they overcharged me $4K for a small leak in my pipe. They started by charging $1100 to find the leak. They put 3 unnecessary holes in my wall and could only point it out from several feet away. Then, they said its a level 3 leak and very complex requiring 4 hours of work with 2 guys for $2800. The next day 2 guys showed up and joked how easy a job it was and it took them 30 minutes to complete the job. Part of the $2800 was $570 for 2 elbows and a 1 foot section of pipe. These guys are pigs at the trough. Not ethical, not professional but are borderline fraudulent - be careful! read more

Really surprised by the reviews all over the place, we had a great experience with McQuillan Bros. I needed two boilers inspected and certified in my duplex, and after calling for a few quotes, they were the cheapest by far. During the inspection, there was a piece that was broken, and they had the part on them and were able to fix it right away. We didn't need to make a second appointment or deal with any hassle. I would definitely use them again. read more

I hate to say it. You DON'T want these guys at your house! They are very deceptive with their pricing. They won't give you a ball park price on the phone. The only way to get any price information is if they "send someone out." They know once they get there they can rope you into paying whatever they say. Even if you do have someone come out get to get a quote if you say you want to call around they will charge you a 69 dollar charge just for coming out. Keep calling until you find a Plummer or drain unclogger that will give a ball park price on the phone! These guys are the worst. read more

This plumbing company has the nicest, caring staff I have ever worked with, responds promptly and stayed in communication every step of the way. When providing the service in my home, the plumber was respectful keeping the mess to a minimum and made sure that the space that he worked in was restored to order and looked like he had never been there! I highly recommend this company. read more

Want $69 to have a home visit. I asked for a quote over the phone for a removal and install of a basic toilet. Wouldn't tell me any prices over the phone because "each service call is specialized to the visit". It's a basic toilet install. They do thousands of them. Nothing rocket science about it. Toilet broke and would't flush from the tank on Thursday. Called and made appointment for Friday. Gave me a 8 hour window of arrival. 4pm rolls around and kid tells me he can't make it. Rescheduled for Tuesday 8am. Had to call cuz 8am rolls around and the kid is not there. Arrived 40 minutes late. Tells me they don't sell one piece toilets. Need to order something from their catalog. Shows me a basic white standard height, elongated, 2-piece toilet for $1000+. I can get one from Menards for $150-250 plus the extra parts I need. I was absolutely shocked a toilet is going to cost me over a grand from them. I was expecting maybe $100 an hour for 2 hours most for removal and install of a toilet. So no where near the $1000+ quote. I have to find a handy man or mom and pop shop plumber cuz this place is GOUGING people for their services. Now i understand why they have the money to advertise on television every 20 minutes. Skip this place or any place that wants money just to give you a quote. I may have to install the toilet myself. Didn't want to but it's not that difficult. read more

I would advise anyone considering this company that despite their 4.7 rating, shop around. I have a daughter, son-in-law and an 18-month-old granddaughter living in a house I own, and my water heater went out during subzero temps. I had just passed a billboard with McQuillan Ad that morning and advised my son-in-law to call. The tech was out same day and quoted prices that seemed high but given time constraint running my own business, went ahead and approved project. BIG MISTAKE. Ended up costing me twice the amount a local plumbing firm, with a higher google star rating, would have charged ( learned this after the fact). All for same day service pricing model in non-emergency job. One example, they would not do project unless they replaced a 20ft PVC pipe that was installed at time house built 15 years ago but no longer up to code. You can buy this pipe at Home Depot for $1.10/ ft, or about $22 toal and I was charged $1074!! Not a typo, $ 1074 for a $22 dollar part!! That is insane. At end of day my bad for not shopping around but I had no idea this type of price gouging still existed. Shop, shop, shop. Don't make same mistake I did!!!!!!!!! read more

DO NOT HIRE THEM We used McQuillan about 10 years ago and they were great. Just had them out to replace a wax ring that had caused a leak with one toilet. They charged almost $600 to replace it. The tech was awful (Conor) and spent 1/2 hour writing up 3 estimates and just tried to upsell everything. It was a simple repair that should cost $200 max. Then the same toilet suddenly started running intermittently immediately after the repair. I called to have them recheck and they tried to have an 8 hour window which I objected to so they narrowed it to 4 hours. Then was suppose to get a 30 min call before they came. Had to call 3 times and tech finally showed up an hour after the window. Luckily he was a better tech (I refused to have Conor come back) but said issue was the flapper and charged $250 to repair it! Not his fault and he said original tech should've resolved that when he was out. At least he repaired it but almost $900 for very minor repairs. DO NOT USE this company. Way over priced and all they try to do is upsell. Will never use them again. read more

Scam artists who will try to sell you everything EXCEPT a solution to the problem. I called for a simple problem having to do with pilot light, after almost 5 hours and nearly $2000 the issue had still not been resolved and the next step was going to cost another $1K!!! Absolutely ridiculous, I showed him the door, did my own research and found the issue was with a faulty sensor. The fix was to remove the sensor and problem solved, all in less than an hour. They overcharge for parts and charge u for time spent taking notes and looking at things that are completely unrelated to the issue you are having and will keep pushing you to buy entirely new from them. Con artists and liars who will take you for every lady penny!! Don't trust them!! read more