I have never been so impressed by a small town business. I was having an issue with my oven not…read moreholding the temp it was set at. Called and left message over the weekend. First thing Monday morning I received a call back. She asked all the necessary questions and told me if it were less than a year old warranty would cover it. The tech came out found it was 15 degrees off. He reset it then checked my burners for me as well. Then was kind enough to take a look at my dishwasher. Told me the issue with it was something I was loading on the bottom rack. We couldn't have asked for a kinder honest company. I would so recommend them to anyone. As it turned out it was a warranty issue and was charged absolutely nothing.

An absolutely pathetic excuse for a company. Have had my mother's microwave since the beginning of…read moreDecember. Never answer when she calls. Someone finally called on January 28th to tell her the issue with it and still had no idea of when she would get it back. These people are absolute theives and a worthless company. Don't even bother wasting your time because they'll just take your appliance and you'll never see them again.

We were lucky to have John deal with an issue in our washing machine and help direct us in dealing…read morewith a much larger plumbing issue. A neighbor recommended him as a knowledgable and honest business owner. He is both. It took a few attempts to reach him (text the number he provides on his voicemail for the quickest response). Although he's now made two visits to our home, he hasn't charged us because the issue was related to something else, and working on our appliance simply wouldn't be the best solution. He'll be our contact person in the future for appliance repair.

Showed up, no badge, shirt iidentify? Said he could fix, but needed cash up front....No credit…read morecard, no Debit card, just cash. Fixed but said I dont need an invoice or record....refrigerator, stopped a week late, no callback, no answer , no text. Be careful?

Scott at Glascock Equipment Sales was great to work with. He answered all of my questions and was…read morevery knowledgeable throughout the process. The transaction was straightforward and stress-free. I would definitely do business with them again in the future. Thanks, Scott, for all your help!

Mike came the day he said he would be there and zeroed in on the problem. My air conditioner…read morewasn't working properly and after two other a/c folks, Mike was there. So far, I am completely satisfied with his work. He was friendly, professional and helpful. He explained everything in terms I could understand.

I called Clawsons because they were the only heating and air company that could come out the same…read moreday. The tech was extremely nice, and he was able to fix the problem quickly and for under 200 dollars! I highly recommend them.

After calling four plumbing companies and one showing up he couldn't fix the problem. We called…read moreClean Line sewer & septic service and he got the problem fixed within a hour. He highly recommended them. Robert Pearson Danville

BE VERY CAREFUL HIRING CLEANLINE -- READ THIS BEFORE YOU DO…read more I hired Cleanline to auger my sewer drain because it was backing up into my basement. I had to work, so my wife stayed home for the appointment. The technician started at the outdoor cleanout. He then went into the basement, but my wife was never informed that he would be using the basement cleanout or that doing so would cost an additional $295. She allowed him into the basement because he said he needed to make sure the auger wouldn't hit the toilet. My wife paid the bill by check, and they didn't even leave us a receipt. When I got home, I started the dishwasher and the basement immediately backed up again. The next morning, I called Cleanline's office and had them email me a receipt. That's when I discovered the charges were: * $195 for the outdoor cleanout * $295 additional for the basement cleanout I explained to the office that my wife had never been told about the additional charge or asked for approval. I also had the technician call me back. When I confronted him about not asking my wife for approval before using the basement cleanout, he apologized and did not dispute what I was telling him. I also told them the drain was still backing up. They said their technician had gotten very little tree root out and found a lot of mud. They told me the drain had likely collapsed and that we would need to dig up our yard and replace it. I asked them to run a camera to confirm the drain had actually collapsed. They wanted another $300 to do it. I told them I was not willing to pay them another $300 when they had already charged us $295 for work my wife had never approved or even been told would cost extra. I argued that the $295 should instead be credited toward the camera inspection, because if Cleanline had properly explained the situation and given us the choice, I would have chosen to have the drain camera-inspected rather than have them perform the additional basement cleanout. Cleanline refused to credit the $295 or work with us on the situation. We called another company. They charged us $120 to camera the drain. I personally watched the camera footage with the technician. The drain had NOT collapsed. The second company found that the drain was in good condition and explained that Cleanline had used a small auger that only opened a narrow path through the tree roots, rather than using a larger 3-inch auger that would have been more appropriate. Thankfully, we got a second opinion before allowing anyone to dig up our yard. We could have potentially spent thousands of dollars -- possibly $10,000 or more -- replacing a drain that was actually fine. The biggest problem wasn't simply that Cleanline failed to completely clear the roots. Mistakes happen. It's the combination of the undisclosed additional charge, the drain immediately backing up again, the incorrect diagnosis, and their poor customer service and unwillingness to take responsibility or work toward a reasonable solution. We had to call another company to properly diagnose the problem, and fortunately avoided what could have been a massive and completely unnecessary expense. If Cleanline tells you that your drain needs to be dug up and replaced, I strongly recommend getting an independent camera inspection and a second opinion before spending thousands of dollars.

They're a really professional and courteous service! They were fast, demolition-free, and the most…read moreaffordable option compared to other companies. They were transparent about every every step, and also offered us advice about alternatives, so they're not purely focused on landing the job, but taking care of *our* mold removal needs. We'll definitely use them if needed in the future.

Worst customer service ever. The woman who is the receptionist put in our wrong address and our…read morewrong phone number and said that I gave her the wrong information except that she'll take responsibility for the phone number even though the address was completely wrong when I said Alice and she put in Ellis (sounds like she didn't bother checking the info to me, which she didn't). So when they went by our house, the first time they didn't have a phone number to call to even understand that it was the wrong address that she put in. I so wish I could get a hold of the owner of the company because their receptionist is absolutely horrible. It's unfortunate because they might have great services, but you can't even get their services because their receptionist is such a poor communicator, I'd fire her in a heartbeat if my company was being run like that. I told her I couldn't believe that she was trying to put a wrong address on me as if I made one up and she said that we will not be able to service your home. Also, the first time they didn't have any of the right information. the second time they canceled was because they were having car troubles.

Larry Dieu is a total professional…read more I bought an antique Adrian Pearsall sofa, and the underside was deteriorated. The springs, foam and straps were all disintegrating and falling out every time it was sat on. I let Larry take it in for repair (he picks up your furniture and takes it to his shop in Danville)... he replaced the foam underneath, and put in new straps. It's good as new, and the craftsmanship is absolutely flawless. I will only go to Larry now if I ever need my furniture repaired in the future.