I sent my car for repair. Received an estimate for repair by email and the work was completed.read more

I am a traveler from Kansas and I know no one in Vermont. My car broke down and I picked Elite to…read morerepair it. I received a very honest business that really cared about my situation. The communication was great, the repairs were excellent and pricing is reasonable. I recommend Darko highly

I cannot say enough good things about VIP Tires in Barre, VT. I drive all the way from Thetford…read morebecause this location is, hands down, the absolute best around--and completely worth the trip. Nick is a superb manager who clearly treats his staff with respect and care, and that culture shows in every interaction with customers. You can feel the thoughtfulness, professionalism, and integrity the moment you walk in. Addie was incredibly attentive and supportive when I had questions and asked about additional work on my car. Her attention to detail and clear communication made me feel genuinely cared for, not rushed or upsold. Aiden did an amazing job--fast, efficient, and thorough--and went the extra mile by offering helpful advice on maintaining my windshield wiper blades. That kind of guidance may seem small, but it speaks volumes about the pride and care he brings to his work. I've already told family and friends, and I truly wouldn't trust my car with anyone else. VIP Tires in Barre has earned my complete loyalty. Thank you all for consistently outstanding service!

I can't say enough good things about VIP. I desperately needed new tires last week and they worked…read morerelentlessly to solve my issue at a good price. I would not have gotten home without them. I've had my state inspection and oil changes done here, as well, and have only good things to say about their workmanship. They gained a loyal customer!

Do NOT trust them. I…read morehandled financing weeks ahead. When I got into the office, they had change the offer based on incorrect information, and tried to give me *20%* loan. Incompetent and predatory. They swore up and down that this was a reliable car, and would pass inspection for at least a year, probably 2 or 3. It failed less than 6 months later, because of the tires, which I had specifically pointed out. They lied to my face about them being in good condition, and when I brought it up, they said that the *paperwork* said that it wouldn't pass inspection, despite their repeated verbal claims. I also negotiated the price ahead of time. The entire office was *pissed.* When I got there, they clearly thought I was someone they could take advantage of. The woman handling the financing was freaking out, with her boss storming around behind her. They would not let me speak to the owner.

Updating my review to less as I have now dealt with the reported noise as directed by Poulin and…read morediscovered that the problem I reported to them back then was not even resolvable by the method they suggested due to being out of warrantee (by the MILEAGE, which was the case at the time of the sale.) I now have an upcoming bill of over 5K to fix the problem that was there at the time of the sale. I am pretty miffed and will share my thoughts with them directly, but needed to warn others to be careful about TSBs with Subarus... they aren't recalls, but they are coverage under warrantees if the vehicle is technically still eligible. Mine was--just before I drove it off the lot-- so it should have been handled before the sale, to assure that it was within good business practice!

Horrible, the worst around! Took my new Audi A6 in for its first oil change. Shortly after I…read morestarted having transmission issues. The transmission went into lock mode and I couldn't drive it. I had to have it towed to two shops until they found... the transmissions drain plugged was pulled by someone that did the oil change that didnt know what they were doing and likely put it back as soon as they noticed they screwed up. My transmission is supposed to hold 3.5 liters but only had 1.5 in it. They almost cost me $14,000 for a new transmission (they did cost me a couple of thousand in towing charges and trying mechanics trying to figure out what happened). Separately, I had tried to make an appointment for my wife's tires since she bought them there but they wouldnt make an appointment and were rude. Me and my family will never go there again. They have lost our business forever!!

-5 stars. The worst tire shop in VT. They damaged my brand new rim when getting a set of tires put…read moreon and balanced. Spoke with the pathetic abomination of person who called himself the manager. His name is Chris, and I when we asked him how our brand new wheels got damaged with proof of the damage of the wheels coming from his shop, he denied or any mistakes that could of been made by his shop. Worst customer service in VT, and I do not recommend you bring anything to to this shop. I expected better with the steep prices they had. If the owner reads this, please do yourself a favor and re-asses your management at your shop. There's a reason why you have a reputation of 2.5 stars.

Excellent service. The driver, Kevin, handled the tow of my RV with skill and good humor, after…read morewhat appeared to be a destroyed rear differential. AAA picked up the tab for a long tow to a truck repair business that was able to deal with it. Highly recommended!

Tried charging $400 for a 3 mile tow from an accident. Then refused to allow owner to get anything…read morefrom the car with police orders.

Find real service elsewhere…read more In 2024, we bought a 2022 VW Taos with about 20,000 miles that had previously been leased and serviced by this dealer. A couple of months later, the coolant warning light came on and the coolant level had dropped noticeably -- something normal temperature changes couldn't explain. When I called the service department, the supervisor said they had never heard of such problems with the Taos and told us to bring the car in. However, even a quick online search showed that many 2022 Taos models had coolant leaks caused by incorrect head gasket installation, and a parts representative at another VW dealer confirmed they had repaired several vehicles for this exact issue. We decided to take the car to another VW dealer instead, and they completed the head gasket repair under warranty. It's been over nine months since the repair, and the car has had no further coolant loss. I have no idea why this dealer didn't address this before selling the car (or at least acknowledge the issue when we called), but it left me with little confidence in their service practices. I now have the vehicle serviced elsewhere and confident about the work done on the car. And, I learned to do much better homework before buying my next car to avoid dealing with similar problems in the future.

Bought my last two cars here , and get my oil change and inspection done here , recommend my son…read moreand also my niece to buy their cars here , great people , and they don't try to sell you more then you need !!