My personal experience with Shayi Xu i found to be very frustrating and disappointing. I did not feel heard during meetings, I felt like she would raise her voice at us, and not hear what we were asking. She seemingly took lots of extra steps and provided information that was not needed , only to be told by our arbitrator that we were overloading information and costing us extra money for no value.We had a very difficult experience. We moved to another Firm (almost 1/2 price ) and received excellent service and great communication. read more