So very thankful for service rep Mercedes Akers at McLarty Daniel Ford. I needed to change my appointment in a hurry and Mercedes got my 60K service rearranged and still on schedule that worked within the constraints of an unexpected family emergency. Mercedes was extremely professional and I very much appreciate her efforts to make the schedule work on such short notice. This is the 2nd time I've been lucky enough to have Mercedes as my McLarty Daniel rep. She did an outstanding job getting my car the service it needed in the timeframe I had to manage. Bravo Mercedes Akers!!!! Nancy Tackett read more

I traveled from Chicago, Illinois, to purchase this truck based on the photos and information the dealership provided regarding its condition. Unfortunately, after arriving, I discovered several issues that had not been disclosed before I made the trip. The truck had a cracked front windshield, a trailer hitch ball that was locked in place with no key available for removal, and only one key fob instead of two. While inspecting the vehicle more closely, I also noticed that the paint-marked bolts securing the driver's-side front fender had visible tool marks and scratches consistent with prior removal. I observed similar marks on the driver's door hinge bolts. In contrast, the corresponding bolts on the passenger side appeared untouched and in their original condition. This raised concerns for me about the possibility of prior repair work or accident damage that was not disclosed and was not reflected on the Carfax report. As a result of these findings, I decided not to proceed with the purchase. I spent $716 on airfare, in addition to the time and expense of traveling, only to discover issues that I believe should have been communicated before I made the trip. I understand that used vehicles can have imperfections, but I believe customers traveling long distances deserve complete and transparent disclosure of any known condition issues so they can make an informed decision before investing significant time and money. This took place on 07/14/2026. read more

Ford and Lincoln are great products. Service....? Nice people. Overwhelmed a5 McLarty Daniel Ford in Bentonville. Take your Ford or Lincoln elsewhere. read more

WARNING, TERRIBLE SERVICE! I have taken my Wife's vehicle in 5 times total for the same problem. Problem still not fixed. The service folks never follow up and do what they say they will do. McLarty Daniel Ford has wasted much of our time and money. Save your time and money, go to Lewis Ford. read more

The store is okay, the service is not bad, the worst thing is that the repair takes a long time and they don't provide a replacement car, which is outrageous and makes commuting very inconvenient. A dealer like Ford does not provide this service, it's rubbish, I will not recommend my friends or anyone around me to buy a car from this store. Moreover, I was told that the repair was not possible on the same day. In the end, they didn't give me a car and said there was nothing they could do. I couldn't go anywhere, couldn't buy things, and had to spend my own money. It's just rubbish. Although I don't want to swear, but this is the most outrageous thing I have encountered. Maybe this is a common problem of low-end brands! read more

Deceptive dealership. Did not complete pre-purchased 26 point inspection and maintenance as promised. Also after giving good funds with cashier check could not produce title... Hoping to send it to me at a later time... So they want my clear good funds, but don't wanna give me the title. This was BS. We drove 400 miles and wasted a lot of time and money. Deceptive. read more

I was paired with David Hastings and have never had worse customer service anywhere else. 1. He made weird comments to me when I dropped off my car for an inspection, kept saying "you look like a movie star I've seen before" like 5+ times. I'm not joking. 2. When he calls to tell me the part for the recall is ready, I schedule, say I need the car picked up. Day comes around, I have to call mid day because I haven't heard from anyone if anyone's on the way or not, the very nice receptionist (only person I had a good interaction with, Mercedes) tells me my car was never set to be picked up. But she sends someone immediately thankfully then I get a call 10 minutes later from David asking ME "can you remind me what service your car is getting?" ???? THATS YOUR JOB! 3. He tells me that the fix should only take 3 to 4 days and it started on a Monday. I get absolutely no update throughout the week. I have to call multiple times eventually I finally get to him and he tells me it'll be done on Friday, Friday comes around and of course it's not done. Monday comes around and it's still not done. I have to call multiple times again for any information. Finally, Tuesday afternoon I have my Husband call for me and wouldn't you know it? We get the car delivered back four hours later. Pretty fishy. I would have had no problem with the timeline taking over a week if he wouldn't have promised me multiple different dates of it being done absolutely ridiculous. read more

Cannot say enough GREAT things about salesperson Jayden Woodrow. Courteous, knowledgeable, patient with all our questions, proactive, totally service oriented. We flew across country to purchase a car from him and would do it again in a heartbeat. Jayden picked us up from the airport in the car we were buying -- and it was everything he had said and more. Philip (the finance guy) had all the paperwork ready for us when we arrived. He was knowledgeable, professional, and personable. read more

We recently moved here from Florida with what we thought was great service in Inverness, Florida We reached out via phone to McLarty Daniel Ford at 2609 South Walton Rd, Bentonville AR 72712 for service for our Ford F-150. From the first call to schedule an appointment with Service Manager, Steve, to the actual appointment today with Garrett our Service Representative, we cannot say anything but GREAT things about this dealership. We were treated with the utmost respect in a dealership that obviously cares about their customers, treats them like family members, and even makes extra popcorn so we could get a bag because it kept disappearing before we could get one. Do NOT understand how anyone could write a review other than 5 star. We would have given 10 stars if the option had been there. read more

We had a great experience buying our first F-150 and this was solely due to our wonderful salesman, Mike Smith. After shopping online and doing some research, we knew what we were looking for and Mike showed us exactly what we wanted. He wasn't pushy or overbearing, like most of the experiences I've had at a dealership. He was polite, professional, and courteous. He took the time to explain all the truck features and answer our questions. Our finance guy, Jonathan McCoy, was direct and the the point. He didn't give us the typical sales pitch (that drives me nuts) and wastes time. Overall, a great experience and I'll come back to see Mike when I buy my next vehicle. read more

Internet buyer, drove down from KC. We contacted the dealer via text, then we called to verify price and other fees. We agreed on the deal over the phone, drove down couple days later, everything was just as they represented, done deal. Salesman Mike W is a pro, great experience, would buy from again for sure. read more

I ordered an O2 sensor through the parts department and coordinated with customer service to make an appointment for the first available service date which was on June 13th at 9am. I waited 3 weeks for that appointment. I also called to verify the correct part had arrived to the parts department and confirmed that I would in fact be at my appointment. On June 13th, I arrived 30min. early at 8:30am. I pulled into the line outside the service department and walked inside. I was told that I was assigned to Tommy Bowlin. I waited for a while. He was holding a tablet and said he would be right back. I watched him walk outside and pull up each vehicle in the service line. Mine was at the end. He tried opening my door and I walked back to my car and told him that I still had my keys. He said I was supposed to leave them in the car. I told him that no one told me that. In fact, no one had even spoken to me until they said I was assigned to Tommy. Once we went back inside he asked what my appointment was for. I told him it was to replace the O2 sensor. He asks me how I knew that. I paid for diagnostics at the Ford dealership and THEY told me that. Then he asked if my part had even arrived. I said yes. He left and went to check. By this time it was 9:16am. Then he asked for my name, address, phone number and a signature. So it was 45min before Tommy even asked for my name and info. I had the shuttle give me a ride home since I had both kids waiting at home and my husband was watching them until I got back. I got home at 9:45am. So that process took 1hr and 15min. Never got a call all day. I called at 4pm. I called 6 times and no one answered. I then used my husband's phone to call a 7th time, and a man answered. He said they hadn't completed the work yet. Then I found out they never even started the work! I asked him to please have my car ready for me to pick up immediately. I was home all day with no vehicle and no one bothered to communicate anything with me. I had to get a ride and install the car seats and take the kids with me to the dealership. When I arrived, a nice lady said they couldn't find my paperwork. Big surprise. Then Tommy came in. I asked him why he didn't call me to tell me the work wasn't even started. He said, "At the end of the day I start calling people." Why at the end of the day? Due to the discrepancy about contacting a shuttle driver, I had no way back to the dealership at the last minute. (A guy on the phone said to get the shuttle driver's phone number. Once I was in the van with the shuttle driver he said Tommy should have given me a card with info. I was never given a card. So he said when the dealership calls to tell me the repair is complete, tell him I need a shuttle to pick me up.) So I had my 75yr old grandmother come over so I could install the car seats and drive us all to the dealership. Before I left, Tommy said, "The reason why the repair wasn't done is because we have a lot of work going in and out of the shop. It's just hard. That's why we make appointments." I asked if the dealership is overbooking appointments. Tommy replied, "No, we're not. We just try to stay busy. Everything is unknown here. We know what's wrong with your car, but most customers that come in here like something's wrong with it, could have a tick. A tick could be an engine replacement. An engine replacement is 35 hours. That's almost 3 days. So you make an appointment with no guarantees." Never mind that when I dropped my car off it had 363 miles of gas left until empty, but when I picked it up, it only had 331 miles of gas left. He assured me no one had driven it. I guess I'm supposed to assume someone just left it running that long. But yet they never even started the repair on my car. So now, my car still isn't fixed, but I don't trust this Fire dealership to fix it. Because after all, "you make an appointment with no guarantees." read more

McLarty Daniel Ford - My Ford - Auto Repair Near Me - Bentonville, Arkansas

Can not thank John Jenkins enough for all of his help! Great environment. Overall, excellent experience.

If you're looking for good service after the sale, don't come here. McLarty Ford is not the dealership you want. Apparently management has severe problems that they should fix to improve their customer service. It's doubtful their employees even get training in dealing with customers. Too many unhappy customers have filed negative reviews. It's obvious, based on my own experience with Parts Department specifically, and also with Services. Their employees are inconsiderate of customers, and don't care how customers are treated. Try to contact Parts? Forget it. Parts Department says "we're too busy to take calls." Service individual that I dealt with was rude, same as the Parts jerk. He didn't care if I was happy or not. read more

I wish we had checked Yelp before taking our truck here. Absolutely don't go here! Zero accountability or follow through! We drove the truck from California to here and we're heading home in a few days. The front end was off. Maybe a bent / broken tie rod? Maybe ???? That's why I take it to the dealer. They should know their vehicles and get it right. We pay extra to have work done at a dealer, not a mom/pop shop. We explain we are hauling and want to make sure it's fixed. They CHARGE us to look at it and say nothing wrong and grease the front end. We get an hour and half into Oklahoma and loose the front drive shaft. Luckily it didn't kill us or anyone behind us! The front right hub had locked itself into the four wheel drive. Lost a drive shaft, transfer case and front right hub. And apparently messed up the wheel bearing. And ripped out wiring. All the lights from the cab back don't work. We told them a MONTH ago, to go through it and fix everything. We are stuck here waiting for the truck. A MONTH!!! They charged us $5000!!!! to fix it, when this never would have happened if they had actually looked at the front end which we paid them to do! A simple inspection could have visually told them it was locked in the front right. (guess I need to become a mechanic and work on my own vehicles!) Seriously!!! What's worse is we are leaving tonight based on their schedule of completion. We have a person who is driving with us. Supposed to be done 3-4, then 4-5, then 6. So at 6 this person leaves and we will meet up tonight at the Hotel. So it's 7 and they didn't fix the four wheel drive!!! They say they can work on it tomorrow. No that is not ok. We have to be in Oklahoma City tonight. $5000 for shit work!! How is this place still in business??? DONE! Guess I'll see them in court. read more

After 3 days of having my vehicle for a service recall, & battery, they let me know that they realized that they "do not have a battery in stock", and need more time to get a battery. Then Christian explains that without the battery they cannot do the recall service... Had another one of vehicles in for a service recall too, and the same run around, and I finally just said finish up what you have and I'll come get my car. Incompetent service, and a waste of 3 days!!! I'll go to Wood Ford just up the road from now on! read more

The service department is absolutely garbage. Will not communicate with you. They set up a texting system that they never use. No person ever answers the phone. They don't return messages. If you go in person, it takes forever to get someone's attention. Check your work. Had warranty work done and paid for a small service. Couldn't even get my door to open after. Saw the mechanism to the door handle fall into the door. This is one of multiple events within the family. Everything they do causes more problems. read more

This is the worst dealership I have ever dealt with. This is now the second time I've scheduled an appointment where they didn't have the parts necessary. This was a recall so they knew exactly what the issue was and the part needed yet chose not to order the part ahead of time. Consequently what was a couple hour job turned into me not getting my car back for three days. Shame on me for trusting them yet again. My husband needs a new truck and we certainly won't be buying it here as they do not deserve the business. read more

No one wants to talk to you. You get caught up in their phone loop and never hear from anyone they want to you text instead of talking to someone I went through it five times I would recommend. I would recommend anyone looking to buy a car, or God forbid have it serviced to find another different dealer. I would travel to a different state then deal with this dealership read more

The salesman was very nice and attentive - but after the sale is over, No one cares about you... I've had several issues with the car (Brand new, ordered) with the paint and electric - no one will answer phones, emails, text, etc - even though they give you their "personal" numbers saying they would help. THEY DONT. I will NEVER buy from this place again - its worth driving to another dealer 3+ hours away for better service. Service dept is terrible as well. Dealt with them a few times to get transferred to people that know nothing = weeks of running around to get nothing fixed. read more

Highly recommend Cliff at the Bentonville location. We went in with a specific criteria and a low budget. He vetted all the trade ins from each location and found us exactly what we needed. It hadn't even been through service yet, so he got us into a loaner car until ours was ready for pick up. Cliff was kind, paid attention to our needs, and wasn't pushing us towards any decisions we weren't ready to make. Great sales representative! read more

I will never use their service department again. Poor communication and charging me to fix a problem that didn't exist were just a few complaints I have. I would avoid using them for your service needs. read more

Impossible to get in contact with the services. Receptionist had patience with me but anytime she would forward me over to the mechanic they wouldn't answer. Been trying to get into contact with them so I can make an appointment for my dad's F-150 he's old school and the website can be confusing for him. I also asked to maybe be put on a waitlist so they can call me back I understand they might be busy but the receptionist forwarded me anyways and I still got no answer from the mechanic. read more

This review is based solely on the service department and not sales. I always try to find the good of any place I review but it's when it comes to the service department, finding ways to get more money out of you and providing minimal amenities for waiting customers is low on their priority. If you need something as routine as an oil change, tire rotation, etc and you need it serviced and feel you will get better maintenance from the dealer, well you're in for an endurance test. This is what you should expect: - high service fees - expect for that there should be something else that needs to be addressed and they will let you know and of course they can address that day if you want (it's probably routine of them to do this to get more money out of you) - and of course expect LONG wait times. I have had my oil change there three times and I average 1.5-2 hours wait time, and this is with scheduled appointments. You've read this on many other reviews and it's 100% true - their waiting area is accommodating but they need to serve food - real food, if they want repeat customers. They got water at least So for a place so they need a better organizational system setup where when you come in for an appointment, they get to your car right away (what's the point of an appointment then?). The appointment they setup is just the formality of taking your car in and they get to it when they can - bad business approach. So if you're reading this, I implore you either go somewhere else, or some with a full stomach, laptop and cell phone fully charged ( or bring the charger) and expect to wait it out, while expecting to hear something else wrong with your vehicle. *heres a tip. Ask for them to wash your car free of charge when they're done. It's the least they can do after subjugating you through such a wait. read more

I dropped of my car at 1:30pm for an oil change and did not even get called by 3:30 pm even if I did not stepped I to the front office to ask for any updates. Later, they said that they still have not started on the car. Worst ford dealership. read more

If I could give 0 I would, they brought me in there on false information. Then shoved me off to this older guy Bobby who was literally the rudest guy I've ever met. Terrible place. read more

Car in 4 days so far. First day, with appointment, they didn't get around to looking at it. 2nd day, diagnosis only and ordered the part. 3rd day - put in part, but didnt finish. 4th day - I guess still working on it? Terrible communication and extremely expensive. And yet still they can't seem to do basic service. read more

They will sell you anything and all the accessories to go with it but don't expect them to fix it when it breaks! Wife's Escape has been in the service dept for a month now with a bad transmission (covered under warranty) and I have had to harass them to get any updates, including physically going up there to check. Doug told me there were 14 other vehicles in repair for transmissions so they can't get the part, despite the fact that the they told me it would be in the next day the first time I went up there. They refused to provide a loaner vehicle or any kind of solution and just said "there's nothing we can do if we don't have the part". No, there's plenty you CAN do, it's just not what you WANT to do. That fine though, after 3 vehicles bought from them I can promise I will never buy anything from them again. Horrible service. read more

The service department is the worst. Made an appointment for a simple oil change, even though last time I had to return for leaking oil. After waiting for and hour and half, went back to ask for an update. Service advisor, Doug, acted like he had never seen me before. He called for an update, 20 minutes longer. After another 45 minutes, he finally came to get me. 2 hours, 15 minutes + for an oil change. Never apologized, in fact, never said thank you....so, never again. The absolute worst. read more

Lana and Jesse Flowers, my sales and service reps. at McLarty Daniel Ford are AMAZING. They go far out of there way to take care of me and Lana has always have gone above and beyond to put me in the right vehicle. Jesse my service rep. has just been phenomenal. I highly recommend McLarty Daniel Ford. read more

BEWARE... I corresponded with internet sales, found the car I wanted, told them i would drove up next day in my trade to make a deal. Was ready to buy! Called next morning to confirm the availability of the car because of 175 mile round trip. Showed up. Car was sold the day before. ..NOT available! Sales manager would not even take my call. POOR CUSTOMER SERVICE read more

I wish I could give my service experience 0 stars. They don't deserve even one star. I've had transmissions issues for over 9 months now. Every time I call to schedule a service I tell them this needs to be checked out. After 6 months of requesting this my service advisor Doug, which has been the only good experience, made an appointment for me. Although it was 3 weeks out. No problem. Dropped off my vehicle the night before 2/28/23 and handed the keys over to Doug appointment scheduled 03/1. I had to reach out because no one would call and give me updates. I asked Doug and he said the technician couldn't get my vehicle to do anything. I finally walked in today 03/4/23 and asked Doug what was going on. He said it's been driven several times and nothing happens. I said well that's funny because my Ford App (thank goodness for that) said it hasn't been started since 03/2. He said well "the tech has lied to me". I said to just give me my vehicle back and I'll take it somewhere else. When he pulled it around he said it hasn't been driven at all because the mileage is still the same. I know these reviews don't matter or will ever change a thing at this dealership. Look at how many bad experiences are on here. And Chelley if you call me for a review your department can "SUCK IT". Just voicing my frustration because it shouldn't be this difficult. If I could trade this piece of shit in I would, but not in todays market. Side note, if my vehicle stalls in the middle of the road and I get hit then I am personally holding this dealership accountable. Lastly, If you've made it this far run away from this place. Thanks for reading. read more

I thought I posted this review and somehow didn't. I dropped my Expedition off here right after Thanksgiving to get work done. The dealership said we had $5000 in wire damage that the warranty wouldn't cover. My insurance company set up a virtual appointment to see the damage. Doug Brewer said he would be there Tuesday to deal with the virtual appointment. On Friday (after the virtual appointment) we still hadn't heard how things went. Mind you I needed my car to drive for Christmas to see my kids out of state, so all along I'm impatient but trying to be understanding. They can't fix my car or order parts until the insurance company okays the work. There is no answer to our calls on the Friday after.... The next business was day still no call back .... My husband finally calls the main line for the dealership and we find out Doug Brewer had a scheduled vacation that he was on.... But never said anything to us or told the insurance company when he made the appointment with them.... The manager gets on the phone and says she will handle things for us. My car has been here for over 2weeks already. I go thru Christmas.... Finally after New Years we call wondering when our car will be ready. They say it's been done for a week. No one called us. We go to pick up my car and it's filthy, but on the ticket it says they gave me my free car wash that goes with my platinum warranty plan. Oh.... And the $5000 they wanted from us ended up only being $900 after the insurance company got involved. Scammers.... Liars and very unprofessional. We are still waiting 9 months later for a phone call about my rims that were flaking that the manager said she'd take care of. Im not counting on that phone call. There is so much else that went on but I can't remember now. I do know I will never be back. read more

Made appointment 5 weeks ago for recall issues. Truck sat for 7 hours before I called for update. I was told truck had not been touched and had to be kept overn . This was impossible because I needed it the following day. I was told in October they would have a loaner. WHAT? Definitely will not go back! read more

Terrible service Denver Bell was rude and called my husband a liar about having an appointmen! I had made the appointment and arrived a few minutes after my husband. Denver asked me if I remembered who I talked to and I said I remember your name he said I seriously doubt that! the. my husband became extremely angry and walked out, suddenly he found my appointment. A lot more to the story but long and short of it was we decided the next day to pick it up because my husband didn't trust them. Drove to Siloam and ended up buying a new truck. Their loss! read more

Paid cash for a vehicle and the cars transmission and a/c went out within 2 weeks and the sales managers says oh well you roll the dice when buying a used car, at what point does the car become yours? (Maybe at least once I have gotten it registered or got paperwork from the dealer maybe? I assumed they would at least offer a remedy or to look at the vehicle, but was told this dealership does not stand behind vehicles they sell out of warranty. Alternatively they'd be happy to do a trade value and have me finance thousands of more dollars for another crap vehicle on the lot. I understand putting thousands miles on a car or coming back in a few months later with issues, but not even a few weeks and 2 major points of failure. Hot headed sales manager with no customer service threatening to reprimand the guy who sold me the vehicle because he can't control his anger and lack of customer service. I was just asking for a drivable vehicle after saving $6000 and trusting this dealership for a good used vehicle.They chalked it up to me getting the short end of the stick on this deal. read more

We went to the used car section and saw a Camaro we wanted. We stood by it and no one came to see us. I walked around the lot and saw a few salesmen but still no service! Apparently they didn't want to sell a car! I even CALLED and no one answered! This was a few years ago, but damn! Most recently my boyfriend and I were referred to a salesman from a coworker. We let ourselves be known we were waiting on him. After he was done with his customer he totally ignored us! So yea....I won't be back! read more

I received a letter about my ford and it showed my monthly payments and what I still owed . Stated being a valued customer with a good payment record , I was eligible to upgrade my car from my 2017 to a 2018 Ford Focus for only 40.00 per month more. So I go up and sit for hours and the salesman comes back with a 120.00 a month increase , I told him about the letter I received for only extra 40.00 on top of my payment and he looked at me like I was nuts . I can't be the only person who was mailed about this questionable sales scam ‍ salesmen said he was aware and would call me st home in a few days . That was 2 months ago. P.s you can barley push on my Ford Focus and it will dent like a cheap soda can . read more

If I could give 0 stars I would. The absolute worst service department I have ever dealt with. Completely incompetent. You will drop your car up, be told it will be done by EOD----only for them to completely ghost you and not answer your phone calls, texts or emails----to then found out they never even touched the car that they said would be done by EOD. Don't drop your car here----they will hold it hostage and you will pick it up without ever getting your problem fixed. read more

Their covid safety appears very good, I was met at the door by a woman who walked me back to the parts department where things went south. I waited over 10 minutes, I was the only one standing in line the parts guy was on the phone never acknowledged me and people walked by saying someone will be with me. Never happened I walked out. As I left I told the same woman he never got off the phone, some arrogant man standing next to her said okay! Plenty of ford dealerships around to bypass this one! read more