Excellent service, a very fair price on parts and labour. Hard to reach on the phone, best to go in…read moreperson to make appointments for service. Well worth it for major repairs.

The new owner has a way of making my very presence feel like an imposition. The customer is always…read morewrong - assuming, that is, you're able to coax an answer out of him at all. The attached picture shows the tire mark from my seized rear wheel being dragged down the driveway a mere 2 months after having rotors, calipers, and pads replaced at this garage. I was told there is not their problem, it's just normal for a Honda.

I purchased a commercial truck privately, it was inspected and issued a safety certicifate from…read moreC.A.R.S. The seller was concerned about the state of the batteries and feared the truck had a draw that was killing the batteries even with the key off. Dustin at CARS assured me the batteries are ok and that he tested the vehicle with his very expensive equipment to conclude there was no draw. After the truck sitting for 2 days I attemped to lower the back ramp but had no power. I opened the driver door and no interior lights came on. The odometer didn't even light up....batteries were stone dead. The seller of the truck was very reasonable and replaced both batteries under warranty. After driving the vehicle under 100kms since it was safetied and the front brake caliper seizing, I decide to approach Dustin about my concerns with the truck. He was very confrontational and denies the vehicle having a draw in the batteries when he tested it and insisted the draw somehow appeared after he looked at it. He also still claims he tore the brakes apart and did a full inspection but somehow within 100 kms they have seized. The vehicle was also safetied with the EGR and DPD deleted which obviously violates the Ontario vehicle safety standards that clearly states they cannot be bypassed, damaged or MISSING. It turns out that the seller of the vehicle is good friends with Dustin at CARS. Dustin seemed knowledgable and trustworthy when first dealt with but lacks the skills to properly inspect a vehicle and is not afraid to give a friend a "fake safety" . When approached about the problems I found he created a second invoice for the already paid for inspection and applied to a collection agency against me for an invoice that doesnt really exist. The Ministry of Transportation has been contacted and wil soon penalize him for the illegal activity he has committed.

Hid important details about a vehicle which I had to find out from my insurance company and then…read moretried to trap me into a sale. Then I was told I had unlimited oil changes and other maintenance until a certain km level, but when I went to the get there service they claimed the 'fluids and lubricants' section of my warranty only applies to oil LEAKS. Very sneaky and underhanded. Do Not Trust

Owner through entitlement. Obnoxious attitude. Go to Barrie Chrysler for better deals, customer…read moreservice and interest rates.

Staff is friendly, but I don't recommend this place because lack of honest prices. I was comparing…read moreseveral prices and this place is by far over the top. Just paid 149 dollars for a safety check plus 10$ for the paperwork plus taxes and 50$ to adjust the dam.

Kevin Johnson and the Hanna Ford Service Dept Team were very helpful did excellent work on my 2014…read moreF150 repair. Excellent work and excellent service from the whole team. They were straight forward did their best to deliver value added at a reasonable price. thanks Kevin and team for the great work and empathy.