Hid important details about a vehicle which I had to find out from my insurance company and then tried to trap me into a sale. Then I was told I had unlimited oil changes and other maintenance until a certain km level, but when I went to the get there service they claimed the 'fluids and lubricants' section of my warranty only applies to oil LEAKS. Very sneaky and underhanded. Do Not Trust read more

Owner through entitlement. Obnoxious attitude. Go to Barrie Chrysler for better deals, customer service and interest rates. read more

Blue Mountain Chrysler - owner through entitlement. unjustified assumption that he has a right 2 certain advantages. Abnoxious behavior. - Auto Parts & Supplies Near Me - Collingwood, Ontario

A letter I personally sent to the General Manager who didn't even reply. After this the repairs were made. I was told upon signing that I had one "defer a payment" a year. I called in to ask for this to happen 20 months into the term and I was told they don't make those types of agreements and nothing else could be done. They lie and say anything to get the sale and then don't follow through on anything. Overall I have had several terrible experiences with this dealership and would NOT recommend anyone to make a purchase here. The original reason why I came into your dealership: -2018 Jeep Wrangler sport, $2900 down, 1.99% leased for 2 years @ $29/week. Sales Rep: Aaron Hawkins Finacing: Phill Fisher I was informed by Aaron I did not qualify for this offer because the leasing company questioned my credit. Phill called me later and told me I could build my credit with a cheaper vehicle and get a wrangler in 12-18 months. I met with Aaron a few days later to view qualifying vehicles. Phil and Aaron both stated I could get a bank loan for a vehicle over $360 a month even though the lease would have been $160 a month with the automatic option added for the wrangler. A few days later I came in to sign some paperwork for a Micra. I was told for several days (almost a week) that the vehicle was being safetied. Yet another day, I came in to pick up my vehicle and sign the final paperwork. All the paperwork was signed. I waited for 30-45 minutes in the lobby to be told the bank wouldn't finance me (because of my Honda loan which is very openly on my credit if anyone actually checked.) I was sent home to await a phone call. I was informed the following day that Blue Mountain Chrysler would personally finance me (which I am honestly very greatful for). I was finally allowed to pick up my car after making another appointment to come in. I had to wait from March 16- April 3rd to actually recieve a vehicle. Two weeks later April 16, I was driving and the wipers stopped working completely. Thinking it would be a simple fix I took it to a local shop and was quoted $850 with labour to fix the "wiper transmission". That is over four months worth of payments for a repair on a vehicle I had two weeks. I haven't even made a payment on it yet. I called Aaron (April 17) and he stated I needed to bring the vehicle in to get the problem personally diagnosed by your company. I made another appointment and brought it in a day or two later. I was sent home once again with no solid information about what was going to be done. I received a phone call on April 23 to make an appointment to come get the problem with the vehicle fixed although I had to wait till April 25. Today (April 25) I got off work and drove to your dealership in the rain, to get my wipers fixed. I waited in the lobby for 25 minutes to be told "no one knows why the appointment was made because the part wasn't even ordered". Since March 16- April 25 I have been to Blue Mountain Chrysler over 8 times. All of the joy and excitement of purchasing a "newer more reliable" vehicle has been taken away due to your staffs extremely unorganized, unprofessional behaviour. Just because I didn't buy a $50000 vehicle, doesn't mean my time or money is worth any less and that's the demenor in which your staff handle things. After the vehicle was fixed I left the situation alone. Although I had started a report with the Ontario Automotive Association against how they treated the entire ordeal. I made every payment on time for 20 months and was still treated like garbage by staff. NEVER EVER would I buy a vehicle from here again!!!! read more

No call back from Finance manager P. Fisher, who sold me warranty, when service says not covered. Mr. Fisher advised he would look into it and get back to me..never herd from him. Service advise's me that I am not covered, but charged me $250. just to look a problems with window , heat/ac knob & check engine light. guess $3,000. warranty don't buy much. nothappy read more

I would make 0 stars to this dealership. They sold a used car to my little sister and put the sale first before the safety of her. Car was sold with certification and safety and it should have been a parts car only. Frame in the interior engine bay of the vehicle was all rusted out and covered up with tape and sprayed black so it would be unnoticed by your typical 17 year old. If she was driving on the 400 and the engine mounts gave out she would have been killed instantly not to mention who ever would have been in the car would have been killed by a 700 pound motor going through the car and possibly cause damage to someone behind her. If your in the market for a used car for your kid and a used car in general AVIOD THIS DEALERSHIP AT ALL COST. If you do find a used car here get a full inspection by your mechanic before you buy and demand the vehicle records if they hesitate go somewhere else or low ball cause its worth no more than parts. read more