BUYER BEWARE. !! we had bought a hybrid trailer in sept. 2022 with a deposit of $5,000. had to cancel the purchase due to unexpected health issues I am 76 yr Mackenzie trails staff were aware of this health issue- Bob Plewman and Colleen Andreasen refused to refund the deposit. AGAIN BUYER BEWARE !!! read more

I am so filled with remorse buying this brand new $30,000.00 trailer and only getting to camp with it twice before suffering a catastrophic failure of the lift system. McKenzie staff is very dismissive in dealing with service and their responsibilities. The quality of the product is laughable. I am left with a very large debt for a unit that can't be used anymore without further large expenses and great deal of inconvenience. I will never purchase a new unit from McKenzie again. They are definitely a buyer beware dealership. read more

One star is given because it is the lowest yelp allows. I bought a tent trailer from them 2 years ago. When I bought it, it was slightly damaged by the door of the camper beside it. McKenzie promised to have that portion of the tent replaced at the end of the season and to work through a deficiencies list, as well as winterize the trailer for free for my troubles. 2 years later I am still waiting for them to complete this list. A bracket that holds the door up when then the tent is folded down fell off within the first week of use, Mckenzie promised to fix this bracket. The bracket was never replaced, it was instead hidden within the trailer under the sink (no easy task), which was returned folded down as if it had been completed. No one mentioned the door was in there unsupported. I proceeded to tow the camper to its winter storage where it sat, because of covid, until spring 2021. When I opened the tailer this year, I found the bracket missing and the door nearly unusable from bouncing around inside the trailer unrestrained. The solid portions that cover the screen during bad weather were all bent and the frame itself coming apart. The door now needs to be taped together to function at all. When I confronted McKenzie with this I received no explanation of how it happened. I was told to send in photos of the damage, which I did in late May or early June. This email went ignored, so did the follow-up phone calls. McKenzie ignored me until someone I knew that was buying a trailer put their deal on hold because they were disturbed with how I was being treated. This got me in quick contact with Colleen, who admonished me for not bringing it to her attention before. Now I barely remember Colleen at all, she is the one we signed the paperwork with. I believe I met her once. She does not work in the service department. She promised to take care of it as soon as I got back from my camping trip. For a time frame, we left on the 19th of July. At this point, they had been ignoring the situation since the start of June. Fast forward to the end of my vacation. My friend has taken delivery of the trailer. Colleen is now on vacation and instructs me to email Patti, the girl in the service department that takes care of warranty work. It would seem now that my friend isn't holding up his deal anymore, McKenzie is back to ignoring me. Sent in a round of emails over a week ago, and no response. Patti couldn't even send me an email saying she got mine, which I know she did, I sent it with a read receipt that shows they opened it. And for all the people that say their service department is excellent, go in sometime, stand for a few minutes off to the side looking at the merchandise they have in the room off to the right, and listen to how they complain and make fun of their customers. They laugh at you and call you morons, they're probably laughing at me right now for being stupid enough to believe they would keep their promises. read more

1 year now and brand new trailer I bought from them still not complete fixed Bent bumper on deliver bent rear wall plus multiple service issues Slide screen door won't stay in All kitchen draws installed wrong Trim not cut right Windows covered in chaulking Sawdust everywhere Grey water tank not installed right Kitchen sink leaked 42 foot wild wood destination trailer If they don't care about someone spending $115,000 I even bought the 7 year warranty Owner hides and has not answered 1 email or call 24 emails Double amount of calls Service tech out last august to do visit and no parts ordered Then came out this June to finally order parts Service has no care Prey you don't need service as they won't help Do not buy from them they straight out lie Can email you video of water pouring out of the bottom of the trailer if you would like 4 days after delivery and the mail trail of no answers I have been emailing and calling regularly to just get the run around Please feel free to reach out and I will share with anyone on why not to buy from this company read more

We brought our toy hauler trailer to McKenzie RV for warranty work, including a leak in the bedroom window. They left our trailer in their service lot, completely unprotected from the elements (read: FREQUENT RAINSTORMS) for 2 months. 2 MONTHS! The new window is on backorder, so they said they taped the leak shut and ensured no water damage to the interior, and suggested that we use the trailer for a weekend in the meantime so we could enjoy it (how nice). When my husband picked it up, there was no such tape or any type of protection on the window and when my husband asked why, the answer he got was "I don't know what to tell you." The same blankets we had left in the windowsill 2 months prior were still there, completely soaked, I found mold in the leaky window area, in our fridge, in our sink and in our bathroom (brand new trailer, used it 6 times since we bought it), the electrical system failed on the 2nd day of our trip and we couldn't use the generator at all (it detects a short and shut off within 3 seconds - brand new trailer, never an issue before!). It was 42 degrees outside and we couldn't even turn on the AC. The floor and the area around our slide out was damaged. The slide out seal was damaged and fell off when we opened the slide out (the slide out motor had originally failed, which was part of the warranty work from 2 months prior). The trailer was FILTHY when we brought it home and I had to steam clean stains off of our practically brand new mattress. There was glue all over our couch...The list goes on. There was barely any communication throughout the 2 months that our trailer was on site and my husband and I both called/emailed multiple times (many of which went unanswered). It wasn't until I emailed the owner and threatened to go to the media about this that someone reached out to us to remedy the issue. The poor woman who was assigned our file didn't even know the full story of what actually happened (and she was horrfied when I told her). She was also under the impression that it was my husband who had been communicating via email and that he was too upset to deal with them so he had me call instead, but it was actually me who had been handling this issue on behalf of both of us from the very beginning save for ONE EMAIL sent by my husband and two phone conversations he had with service because no one would respond to MY calls (annoying). It was really hoping to have a conversation with the owner and maybe even get a sincere apology from him for his staff's negligence/completely destroying our trailer while in their care, but instead he delegated the task to someone who wasn't even responsible for the problem! We don't even know if our trailer can be salvaged at this point or if it's a write off and needs to be replaced. We won't know until we have another certified dealership assess the damage (and you betcha, I'll be billing McKenzie for EVERY CENT or for a replacement toy hauler trailer). Don't bring your trailer here! read more

They KEPT our $500 deposit. When the deal didn't happen, they did not return our deposit. Don't be fooled by the smallprint....they'll let you think that your deposit is refundable, but it's NOT. read more