Hands down the worst customer service I have ever experienced in my life I suggest using another bank Today marks 2 weeks and 10+ phone calls and voice mails that still have not been returned read more

A community bank without technology, customer service, nor competitive products. I've held my tongue for far too long--being a customer for over 10 years. The loan department is one of the worst I've ever been associated with. There is no way to pay online, and they give you a book (circa 1950's) to rip off every month. Very cumbersome and confusing. Lucky for me, my amortization schedule is almost complete. read more

We've had very good service over the years but received a letter yesterday stating there will now be a daily minimum balance of 500 dollars required in our non-interest bearing checking account.There is no incentive to stay. They stand to gain 5 dollars per month on every customer who goes under the 500 minimum. No one has minimums anymore and they will lose a lot of customers this way. read more

This bank needs to get their act together. Cannot return phone calls, cannot stick to a schedule, if you want a loan, run somewhere else. Bill failed to return my phone calls ultimately to call me to pass on the loan after holding their feet to the fire. No credit reason, no income reason, just their own incompetence. read more

Fantastic service, beautiful locations, helpful people. Family-- what else can you ask for? Oh yeah-- trains at Christmas! Love it!

McHenry Savings is a provincial institution with terrible customer service. Recently someone from the bank called and left me a message at 4:30 on a Friday afternoon. By the time I left work at 5 pm no one was available, unfortunately the message failed to warn me that I would have NO access to my account or any explanation as to why over the weekend. When my card was declined at a restaurant on Saturday I checked my account online and everything was in order, so I tried the card again and again it was declined, very frustrating! When I got a hold of someone on Monday I was told my card was determined to be at "risk for compromise" no apology for the inconvenience, just that I could pick up my new card in 2-3 weeks. read more

I agree with the previous post about getting return phone calls regarding loans. We have banked with them for our business for 10 years and inquired about refinancing our house through them. The female loan officer who apparently is the only person who does home loans (forgot her name now) would not return phone calls and never picked up her line so you had no choice but to leave a message. I finally got fed up after a whole week of no call back and scrapped the whole thing. Their loan department needs serious improvement. read more

This bank is a joke! I actually makes me mad that yelp makes me give it a one star. If you feel like being mistreated by a bank, just come here. No one actually smiles nor looks you in the eyes. I received a check to be checked which actually exceeded their amount allowed. Not knowing that, because I have cashed checks for higher amounts at other banks, I proceeded to the cashier. The cashier took my check and gave it to the blonde manager who took the check from her and threw it back on the counter and yelled out loud so everyone else could hear. We don't cash checks for this amount. I am standing there not knowing what to do. No other explanation was given, just a yell(?) So as I was talking to the person who gave me the check on the phone. She continued to yell from her office: it doesnot matter if you call the person or not I will not cash your check!!!! Yelling, Now so much for PRIVACY!!!!!! As I was leaving I looked back and the old lady with the darker hair was looking at me leaving while she was walking into the managers office with a smirky smile on her face. Really? Why the smirkness? So guys, why bank here , better yet DONT BANK HERE, when so many other banks will actually provide you with customer service. Any customer service is better than this place. I won't be back!!!!! read more

*BEWARE* They do not care about you. They've got so many red marks with the FDIC, I can't believe they're in business. My dad owns & operates a business. He personally knows the CEO. Ran millions through this bank. In 2012, my parents co-signed a loan for me to pay for college. They opened a CD W/ them, in excess of the loan amount, just to protect against a loan default. I Paid early every month for 5 years straight, each time paying more than the amount due so I could pay it off faster. There was a balloon payment at the end of the loan. I couldn't afford it, so I decided to renew the loan, and continue payments. They claimed that they mailed me the loan renewal paperwork, but it never came. Apparently it got returned to them as undeliverable. They verbally admitted this happened, but we never received a single phone call on the matter, nor would they state it in a written email (to protect themselves). I had no idea that I even needed to sign any paperwork to renew my loan. They never mentioned it. As far as I knew, I just had to keep making my payments. So I did. Next thing I know, my credit score is down 80 points, and they do nothing to fix the issue. As far as they're concerned, they did what they were legally obligated to do. I worked very hard for a good credit score, and they trashed it. Unfortunately, I'm about to buy a house, and my mortgage interest rate is terrible because of this bank's negligence. Seeing as we had a CD W/ this bank, to protect the loan, I'm considering legal action for negligence. They're not your bank. They're not your kind of people. The owner's husband is a self-entitled, married into his position, lack of a respectable person. They do their very best to sweep issues under the rug. STAY AWAY. read more

Great service with a smile good banking hours . Never had a problem banked here for 35 yrs .