I recently left a bank location in McHenry I'd been with for over 30 years. After they sold and…read morethen sold again, I found myself in corporate hell; and when it means dealing with my money... I wanted more. I found more than I could have hoped when I switched to American Community Bank & Trust. Almost over the top, everyone meets me with a sincere smile and make the point to know me. In fact, I think they are saying hello Glenn when I pull up to the teller drive up lane. If you are looking for that community bank that does more than just put it in their name, I can't recommend another bank more.

From the owner: American Community Bank & Trust is a financial partner who provides exceptional personal service…read moreand can bring creative financial solutions to each and every client.

I thought I liked this bank, but my recent dealings with the trust department have left me…read morequestioning my loyalty of 25 years. They ghosted me when I questioned how my cash was being spent, so I made steps to close the account. I requested an electronic transfer to an outside account but was told it had to be a paper request from them. When I had them send in the paper request I followed up in a couple weeks and was told they never received it. They then agreed to wire the money but took another $350 to close the account. Plus a wire fee. I have never heard of such a high fee to close an account, but that is what I was told when I questioned it!!!!!! I tried to accelerate my issues during this process, but never received a return call from the vp. I'm closing the rest of my accounts, but I did used to really swear by this bank. I'm so disappointed

They shut my account down do to fraud. I only use this account for direct deposit and then I…read moretransfer it out into another account. I moved from McHenry to Georgia so I say what do we do I don't line in state anymore. Most banks would issue you another card and mail it out. The lady in the phone harrases me asks me why I moved. Not sure why the questions. Judt mail me out a card is not my fault someone hacked my account. I have to wait to speak to a supervisor. She finally calls back. Closes my account. They are very rude and not very professional here. I will be calling corporate on them!

Service has been excellent with in-person and tech support! Also... a better CD rate than other…read morefinancial institutions in town.

Nick DiNardo has been an outstanding contact at First Mid. My business has been banking with this…read morelocation for over 45 years, and yes the first transition from First National Bank of McHenry to Blackhawk bank was a little rocky and so what the recent transition from Blackhawk to First Mid... but that is expected when financial institutions merge. I did come across some frustrating situations but every single one of them was quickly addressed by Nick and he always went above and beyond to make sure the issue was resolved, and then followed up to make sure everything was working fine. Great job Nick! Reminds us of the old days when First National Bank of McHenry was very small! -Greg J.

No one here is helpful. If Bindu is trying to help you, previously brought up in reviews, save…read moreyourself the time and go elsewhere.

we had the absolute worst experience with a Bindu at the Mchenry branch. We went in with the…read moreintent of starting a savings account and she tried pushing other options we werent comfortable with at the moment. She spoke of her husband and her family having all this money, and that we would never save the amount of money we were depositing again as a pushy sales tactic. Today we got a call from her stating our checking account was negative. We have two people on this joint account and she only contacted one of us. Legally this is against policy. She also had no reason to be calling us as thus wasn't even the savings account that we had opened. We never signed her up to be screening our checking account and calling us about it . It was extremely unprofessional and a very pushy sales technique. I would absolutely not bank with 5/3rd Mchenry. She was awful.

Everytime I come here it takes forever. 6 people in line. 1 teller running both drive thru and…read morewindows. Tired of it taking 15 minutes minimum to make a mortgage payment. If you didnt charge so much I would just make the payment online.

It's a bank. The ATM gave me the money I requested. No complaints.read more

Hands down the worst customer service I have ever experienced in my life…read more I suggest using another bank Today marks 2 weeks and 10+ phone calls and voice mails that still have not been returned

A community bank without technology, customer service, nor competitive products. I've held my…read moretongue for far too long--being a customer for over 10 years. The loan department is one of the worst I've ever been associated with. There is no way to pay online, and they give you a book (circa 1950's) to rip off every month. Very cumbersome and confusing. Lucky for me, my amortization schedule is almost complete.

Reviews were right teller was kinda rude but I had to stop here cause it was the closest BMO…read more Besides that the bank in general is good.

Terri the teller is so rude !! She doesn't even say hi back when greeted . She doesn't have…read morecustomer service skills , no eye contact whatsoever. . She must have been employed here forever so she needs to take another job. She was in a hurry once I was in the drive thru and there again she was rude telling me to hurry up with an attitude because they are closing. Bad customer service!!

When making a deposit, the teller asked if I would like her to check for a higher interest rate…read morethan I was currently receiving. What other bank does this? Fantastic customer service. I only wish they had more branches in our area.

I was in a hurry today and went quite a ways out to make a withdrawal at this location early…read moremorning. This is the SECOND time that this particular ATM was unavailable for withdrawal in the last 6 months. I understand that with the holidays maybe it's hard to keep up with the demand, but please keep an eye on your ATM.