Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....

We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

Truly professional. Solved our problem really quickly. Easy communication and very friendly. We…read morewill definitely be using this company for our servicing moving forward.

We've been using this service for over a decade, Shawn has been taking care of us for years, and…read morehas always given outstanding service. We get our chimney cleaned/checked about every two years, as we use it every winter. We burn only hardwoods, so we minimize build up, but having experts check things out is a necessary expense, when weighed against the possible hazards. This last time we also had the dryer vent cleaned, and they offer a discount when you combine services. Rick took his time and did a good job on both the chimney and vent, and explained everything well. I'm glad there is a local company that can provide this expert service. Will be using them as long as we're able!

So informative and friendly and helpful Good prices and honest. Took the time to explain in detail…read more Sales great products

Alaan with The Fireplace Guys is the best! I was having problems with my fireplace pilot light and…read morehe graciously came out on a Sunday to help me. Showed up on time, said it was a small job and didn't even want to charge me. Alaan was so polite, worked efficiently and cleaned up around my fireplace afterward. Chimney sweeping is his speciality but he is expert with gas logs, etc. Very professional!

From the owner: A family owned business dedicated to having the highest quality customer service and…read moreprofessionalism in tune with your needs to create the dream home warmth you've dreamed of.

Very professional, gave us some tips and appreciated his knowledge. I would definitely hire again!read more

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

Absolutely amazing customer service! Luke goes above and beyond and has been very helpful in…read moreproviding knowledge and expertise. He's always available to answer any questions and is very reasonable. I would recommend this company all chimney needs. It helps that he's friendly, reasonable and accommodating too.

Fantastic service and crew! Worked late into the night to get a last minute set of projects done.read more

I requested service on Tuesday and set an appointment for today (Friday) at 11 am. They sent me an…read moreappt reminder that night that I put in my calendar. I bought wood in anticipation of this ice storm that's coming, and we are an all electric house except for this fireplace. I received another automated confirmation of my appt Wednesday . After a further miscommunication was cleared up, Kyle came by at 4 and did the job. Laid out a tarp, played with my dog, cleaned the chimney, and patched a small crack in the back. I now feel confident to use my fireplace in this storm. Well pleased with results.

Can't get Melvin to respond to fix my fireplace despite numerous calls and texts. He has read my…read moretexts.

Melvin installed our fireplace and did solid work during installation. However, about a year and…read moretwo months later we began having issues. I have called and messaged him multiple times, and although he has read my messages, he has not responded. Due to the lack of follow-up and communication, I would not recommend his services.