Cancel

    Open app

    Search

    McGowan's Furniture

    1.0 (1 review)
    Open 9:30 am - 8:00 pm
    Updated 1 month ago

    McGowan's Furniture Photos

    Recommended Reviews - McGowan's Furniture

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    7 years ago

    These people are rude and don't listen to what you ask for and prices are way too high even on clearance items.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    Ask the Community - McGowan's Furniture

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    McGregors Furniture and Mattress - Full loft over desk space.

    McGregors Furniture and Mattress

    1.0(2 reviews)
    7.3 mi

    Would not purchase from McGregor's again!! We bought a table and chair set for $1068 one of the…read morechairs broke on us in August still under warranty, so I called the store letting them know they said they would fix it. Called them several times on time frame of the fix they said would look into but would not hear back. So finally after months of nothing I contacted the BBB they then all of the sudden were able to fix it. We picked up the chair and within 2 weeks the same chair had broke so we inspected all the chairs and the weld job on the chairs is not safe so we asked if we could get a refund and we would purchase different chairs from them and they said no they would try to fix it again that is all they could do. We do not feel safe using these chairs so since they will not stand by their warranty we will have to take the loss.

    I would never purchase anything else from the store. I purchased a new recliner for around $600 in…read moreAugust. Around September I noticed it was starting to lean to the left. My college son came home and took it to college early October. We were visiting him this weekend and my husband said why wasn't that covered under warranty and I said that's a good question I don't know I will call. I called and I was transferred to Crystal the store manager who literally would not let me get a word in and she kept trying to tell me that there was no way it would be covered because we moved the recliner from my place out of our possession to my son's dorm room. This is absolutely ridiculous that they would Not help us. She would not let me get a word in edgewise. Yes I was very upset on the phone but she was very condescending. . I can't believe people like that are in customer service. I just want our chair fixed and they refused to help me. She kept trying to talk down to me like I was below her. She kept talking over me pretty much the entire conversation which was a yelling match. She told me I had to report it at exactly the time it happened and shouldn't have waited. Well I have 4 kids and a business and lots of other things on my mind. I'm reporting it 4-6 weeks later. Where in my paperwork does it say that I have to report it at the exact moment it happened and that I cannot move the chair from one house to another location if it's with the same family! I picked up the chair, I could have delivered it anywhere I wanted and it shouldn't have mattered. I've never experienced anything like it in my life! The chair was not even two months old when it started leaning. I will never step foot in the store again to purchase anything. She should not be a store manager! Also not in customer service! UPDATE: Kayla from the Marshalltown store called me and apologized and told me she would take care of it. She was extremely nice and made me feel much better after speaking to her. They need to duplicate that girl and make her manager at all the locations because she knows how to take care of an issue. I didn't care if I had to pay for the repair, I just wanted the chair fixed. She assured me she would get a repair person out asap and that happened the next day. John came and met me to look at the chair and he was also very pleasant and extremely nice. They definitely made me rethink about not shopping there again because with people that Kayla and John, how could you not want to! Customer service was top notch for both of them.

    Photos
    McGregors Furniture and Mattress - Budget friendly tv console.

    Budget friendly tv console.

    McGregors Furniture and Mattress - Genuine leather Trafton hi-leg chair.

    Genuine leather Trafton hi-leg chair.

    McGregors Furniture and Mattress - Twin over full bunk bed.

    See all

    Twin over full bunk bed.

    McGowan's Furniture - mattresses - Updated May 2026

    Loading...
    Loading...
    Loading...