I recently had my carpets cleaned by Jonathan he was quick, professional and my carpets are stain…read morefree! We have three dogs that are indoor outdoor pets and my house does not smell like it because the pet odor vanished! Even in those high traffic areas my carpet came clean. I highly recommend Jonathan's Carpet Service.

3.5. I called to get 3 carpets cleaned and 2 bathrooms. It took less than 2 hours. The price was a…read morebit more than the services and price that I was quoted at the time of payment. I couldn't tell anything was done to the bathrooms. The main room that had a stain wasn't removed all the way which was unfortunate. We did get a military discount. The service man broke one of my large family glass picture frame which we were given a credit for. The other 2 rooms look great and there was no icky dirt or dark stains around the boarders of the room which is great.

Great cleaning every-time. One of the few cleaning companies who actually take their time and get…read morethe hard stains out or at least less noticeable.

Besides Bell being recommended to me, one of the main things I was looking for was a cleaning…read moreservice that uses a truck mounted cleaning system because those typically are more powerful and have better suction ability than the portable units that can be wheeled into the home. They pretty much checked all 3 boxes with having a great reputation, being affordable, and use the cleaning method that I was looking for. Tucker was the technician that came to my home today, he was thorough and efficient. He also explained the process very well and overall the experience was outstanding.

Quality - Value - Knowledgeable and Friendly Staff - The complete house was completed in very short…read moreorder and we were very pleased with the final results

Lew came out to assess the furniture and service requested. He did a great job asking questions,…read moreknowing their service offerings and providing prices. The nice part is that they are able to do the service day of when they come to assess. We wanted to know a quote on our mattress, couch and rug. We decided to get the couch and mattress done but the price for the rug was higher than we wanted to pay. The quality was worth the price. Our couch looks amazing and all our stains are gone. He was very professional and did a quality job. I would recommend this service.

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

They arrived in time and did an excellent job in clearing and refreshing my king size mattress…read more Will continue to use this company.

Andrew did a fantastic job on my three rooms of carpet and the rest of my house is porcelain tile…read more All of it looks fantastic. He cleaned all of the grout and I have builder grade carpet and it looks like the best carpet you could ever buy. Plus he is the nicest man you will ever meet.

We got a new puppy and he is finally potty trained so it was time to get all the oppies spots up…read more I called and requested a quote and they booked to accommodate my work schedule the next day. The technician showed up on time and was super professional. He cleaned all 3 of my bedrooms, an 8x10 rug and free of charge a closet and hallway rug. Three days later the house smells clean and the stains are gone. 10/10 I recommend them.

After reading all of the reviews on here, I decided to get a quote for myself. Quote was reasonable…read moreso I scheduled a carpet cleaning. Brandon was very professional, showed up on time and took less than an hour to clean our living room carpet. Some of those stains had been there a long time and I thought there was no way the carpet would ever look new again, but I was wrong. I had been bugging my husband to replace the flooring, but after getting the carpet cleaned by Brandon, my husband is off the hook for a while! Please do yourself a favor and hire this company if you want your carpets looking like new as well!