1. Sooner Cleaning & Restoration

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Norman, OK

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Sooner Cleaning & Restoration

4.3 (16 reviews)
Open • Open 24 hours

Services - Sooner Cleaning & Restoration

Mold remediation

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Long story short ... Horrible job, bad experience/customer service, and wouldn't waste my time and money w/ Sooner Carpet Cleaners again!! For full review read below ... Carper cleaning done on 11-6-18 for a private residence about 1600 sq.ft., for which I was originally quoted $160 for. Brian got straight to work when he came. Offered me some sort of scotch-guard (I think it's called?) to help prevent any future stains from setting in. I accepted & my charge was $240 total. He was friendly and able to answer all my questions. He sprayed some sort of liquid solution and put some sort of crystallized powder before beginning. Said it was to unclog the machine because the last person didn't dilute the solution correctly. Informed me it wouldn't affect the performance or results and that the carper would dry in about 5 hours. Well 48 hours later & it was still wet!!!! Attached are some pictures of before and afters (on the same day), and the carpet doesn't look any different. There are also some pictures of what my own vacuum picked up on 11-10-18. Dirt, dust, debris (from having new lighting fixtures installed in the ceilings), dead skin cells, dog hair, food, etc ... Whatever you can think a lived in home has gone through. Now their website doesn't list regular business hours just that their open 24/7 for emergencies so I waited until 11-12-18 to call and complain. I was informed by the gentleman that answered the phone that he would need to speak w/ the owner & I'd receive a call back the next morning. Well I gave it sometime & instead of hearing from them I had to contact them on 11-15-18. The same gentleman answered and gave the phone to another named Mike. He offered to have someone come back out & redo the job. Seeing as I've already waited 48 hours for the place to dry, taken a day off work, moved in w/ large appliances & furniture w/ no other place to store them, cleaned the carpet after they were supposed to; I'm suppose to take another day off work, move back out, find a place to sleep, and wait another 48 hours for dry time. REALLY????!!!! Needless to say I declined and he offered me $60 compensation. I understand the service has already been completed and can't been undone however that's a piss poor way to say it's not their fault I'm not in the circumstance of not being able to waste more time, money, and energy!!!! I'm fucking tired the end.

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3 months ago

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2 months ago

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3 months ago

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2 years ago

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8 years ago

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6 years ago

Best carpet cleaning experience EVER! Went above and beyond; excellent interaction and "can do" attitudes. Stretched and cleaned so well

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9 years ago

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15 years ago

The Mitchell's do a great job and are always prompt. The crews are polite and courteous.

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Carrie M.

Thanks Mark for the review. We appreciate your feedback.

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13 years ago

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Carrie M.

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11 years ago

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10 years ago

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12 years ago

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Carrie M.

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10 years ago

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9 years ago

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13 years ago

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11 years ago

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Review Highlights - Sooner Cleaning & Restoration

“Love the service we ALWAYS receive from the staff at Sooner Carpet!”

Mentioned in 2 reviews

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Sooner Cleaning & Restoration - carpet_cleaning - Updated November 2026

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