This review is purely on customer service - unfortunately, a result of which is that we did not end up continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most. read more

Lew came out to assess the furniture and service requested. He did a great job asking questions, knowing their service offerings and providing prices. The nice part is that they are able to do the service day of when they come to assess. We wanted to know a quote on our mattress, couch and rug. We decided to get the couch and mattress done but the price for the rug was higher than we wanted to pay. The quality was worth the price. Our couch looks amazing and all our stains are gone. He was very professional and did a quality job. I would recommend this service. read more

Steam Master Cleaning - Couch after cleaning - Carpet Cleaning Near Me - Oklahoma City, Oklahoma

I called 4 different companies to clean one room in my new home, that the seller kept a cat, that peed all over the room. These guys were the only ones that actually answered the phone and offered to come out today and give me a quote and clean it if I approved that the quote. Diego and Ian showed up. We're extremely polite, professional respectful explained everything in great deal and we're able to clean the carpet. Stains gone and room smells great. Now I will have carpet pulled back, tack strip and padding removed, floor kilz'd and new tack stripping and padding installed and carpet put back! Overall great experience. I will use them when I sell My other house! Thank you for the very prompt response! read more

Lew and Jaycen exceeded my expectations. From scheduling to the final results, everything was smooth and professional. They were respectful of my home, worked efficiently, and paid attention to every detail. The difference in my carpets is night and day. It's clear they take pride in their work, and I'm so grateful I chose them. We are so happy with Steam Master Cleaning! They were kind, punctual, and did an incredible job on our carpets. It made our whole home feel cleaner and refreshed. I truly appreciate their hard work and would recommend them to anyone looking for quality carpet cleaning. read more

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Steam Master Cleaning OKC did a wonderful job cleaning the various carpets, wall-to-wall & custom wool, in our Edmond home. The phone receptionist was pleasant & helpful. The young servicemen were sweethearts--gentlemanly, engaging & responsive, informative, efficient, professional. And their manager responded to my concerns swiftly and generously. This company does good work, read more

Lew was awesome, got all my dog stains out. My area rug looks awesome and he cleaned 3 upholstery chairs that look brand new. Highly recommend! read more

5 Stars - Robert the Funk Slayer! If you're wondering whether Steam Masters is the real deal-stop wondering and start dialing. ROBERT is an actual superhero. No cape, no mask, just a powerful steam cleaner and the determination of a man who refuses to let anyone live with a funky used couch. We bought a secondhand sofa that smelled like it had survived three college dorms and a wet dog convention. Enter Robert... The Funk Slayer. This man showed up less than 24 hours after I called (faster than Amazon Prime!) and got to work like a legend. He didn't just clean the couch, he purified it. It went from "suspicious Craigslist find" to "furniture you'd let your mother-in-law sit on" in under an hour. I was so impressed by his skills and sense of humor that I had to tip the guy. Honestly, if I had a cape lying around, I would've given him that too. Highly, highly recommend Steam Masters! Especially if you're lucky enough to get Robert. Call them before you try to fight the funk alone. Trust me, you want this guy in your corner. read more

Larry Wymer, the technician communicated very PROFESSIONALLY with my husband prior to his inspection of our mobile home and also afterwords. Larry has a very good customer service attitude. read more

Superfast service. Was very friendly. I needed a moving out clean and it was in a hurry. They were able to Come the next day and work. They spent 2 days cleaning and did a wonderful job! I will use them again. read more

I reached out to steam master cleaning to get a carpet cleaning before moving out. They did a fantastic job cleaning our carpets, did a speed dry in our master bedroom and took out an incredibly tough wine stain! Lew and Stephen paid attention to all the small details, were great at answering questions and communicating. Overall a great service and I highly recommend! Used the $99 coupon that they currently have going on for three bedrooms, phenomenal value for money! read more

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If you need your carpet cleans, they're awesome. If you need cat urine cleaned it says they do that and they have a 30 day money guarantee they will come out as many times I had them come out five times altogether maybe four and they said there's nothing else they can do at urine just can't be got out so I wouldn't bother. I just buy a new carpet if I were you the young man that came out the last three times was awesome so friendly so helpful. It's not his fault can't do it so please don't hold it against him. read more

I've used this company about 3 times now since we first found them about a year ago. They are honestly my go to carpet cleaning service. Chandler and heath were the latest technicians that came to help me with my couch pillows and carpets and they did an amazing job. I saw heath spray down the couch pillows and he was very thorough! In my opinion the price is great for the quality of service you get. I have pets so I really love the enzyme treatment they have! 10/10 I would recommend if you want a quality job at a fair price read more

Lew and Diego are some of the most professional workers I have ever had the pleasure of working with. They were polite, on time, and efficient. They thoroughly checked my mattress for any remaining moisture and smell. They also walked me through the cleaning process so I could easily understand it. If you need anything steam cleaned, I recommend going with this company and more specifically Lew and Diego. You will definitely get your money's worth. read more

Robert and Brandon were very professional and knew exactly what we needed. Highly recommend for any upholstery cleaning service. Very reasonable rates too. read more

My dog had an accident upstairs on an ottoman, and Robert B from the OKC area did the best job at getting the scent out of the ottoman! I had tried to get it myself, but couldn't get it done. Thanks to Robert we now have our upstairs space pee scent free and can relax again! read more