I appreciate that the GC (Jimmy) and the crew (Rob and Jason) wore masks in our house, as…read morerequested, 100% of the time (due to the pandemic), that they did a good job, as expected, and that Jimmy worked with us to arrive at fair pricing when we had to make adjustments for unexpected extra work. It's a long story, and it was not the crew's fault by any means, but my advice is to make doubly sure your grout color is right and that your tiles aren't warped or defective BEFORE the installation team arrives. (1) Regarding our grout mistake, don't go by the color sample you see at the home improvement center. Actually mix some grout and try a sample on some throw-away tiles before you have the guys start laying the grout on your actual floors. In our case, we (thankfully) noticed that the grout color wasn't right pretty early on before too much of it was laid out. Still, we had to have the guys do some extra work to remedy that, and that resulted in a price change (understandable since picking the wrong grout color was our fault and not theirs). (2) the 12" x 24" porcelain tiles we bought for our kitchen weren't perfectly level (they were actually defective and we could see it after the crew pointed it out). We learned that sometimes porcelain tiles created in the second or third run by the company come out less perfect than the first run. That resulted in the guys having to pull up some kitchen tiles and re-do that work, too, which resulted in another price increase (again, it wasn't the crew's fault that some of the tiles were defective, but we had to pay extra for the extra labor of replacing the bad tiles). We're happy with the end result, though. We're glad the guy laying the kitchen tiles (Rob) didn't go ahead and continue setting defective tiles. He prioritized the quality of the work rather than hurrying to get out the door to his next job, and we appreciate that. Take-home message: Even when you have a good crew and a good GC who works with you on fair pricing, things happen that are beyond anyone's control and that can complicate a job. So, leave yourself a little bit of money as padding, in case costs go over, and leave yourself some extra time, beyond what is predicted, for the job to be completed.