Our water heater leaked overnight and we woke up to multiple flooded rooms. I started making a research and also called some friends who would know about who to work with best around in here without knowing how bad the damage was. I called Bob Chambers Express Restoration who was recommended by a friend and who had great reviews online. Bob and his crew arrived on time, he immediately started checking walls, carpet, pad, baseboards, mold, etc. After checking moisture levels and seeing the damage, he gave an honest opinion that what would be the best for our situation if we should claim to to the insurance or shouldn't depending on the cost of restoration and cost of our deductible. He also provided guidance and knowledge on cleanup and how to repair everything that was wet. We decided to claim insurance due to work was gonna be big. They showed up soon with all the fans, dehumidifiers and all sorts of advanced commercial tools to help speed the drying process and described the whole process step by step before they proceed the whole process. He also checked a leaky shower, which has caused mold in an interior wall and advised on a fix for that issue as well. They quickly took care of the flood, replaced what needed to be replaced, fixed anything could cause mold or any other issues due to flood and also made everything look great and useful again. These guys are very professional, very well knowledged and they are not after the money, they are after your trust, your satisfaction and future references. It was a horrible time and all I wanted was someone who would be forthcoming, honest, and trustworthy and Express Restoration surpassed those needs. I will find every review site possible to post this on because, God forbid, if something happens again I will be calling him. I can't thank him enough! read more

Bob the owner of Express Restoration responded immediately to an after-hours call to deal with a major water leak in our upstairs bathroom. He and his crew worked quickly and professionally to identify the extent of the water seepage under the bathroom cabinetry, in the walls, and in the space between the bathroom floor and downstairs ceiling. They were very careful to cause as little damage as possible when installing the tubes that blew hot air into these spaces to dry them. They very cleverly removed a can light from the first-floor ceiling under the bathroom and used that hole for the large plastic tube that blew hot drying air into the space under the second-floor bathroom. This avoided having to drill holes into the ceiling. They did drill holes for drying tubes under the bathroom cabinetry near the floor but did it in such a way that they were not visible, and are still not visible unless you get down on the floor on your back with a flashlight and look under the lip of the bathroom vanity. Bob kept us informed of what he and his crew were doing throughout the process, and not only answered all of our questions, but seemed to welcome them. His crew was very courteous and helpful. The whole process took five days. At the end, his crew packed up and removed their equipment quickly, and thoroughly cleaned up after themselves. Three months later, no sign or smell of any mildew or mold, and no sign in the woodwork or drywall that Express Restoration had even been here. P.S. I don't know why this review is showing us as being from San Francisco, CA, but we're in Edmond, OK. read more

When water started pouring out of my recessed lights in my LRm in late February, I had no idea what was happening. I ran to my neighbor's house and he came to turn off the main water valve. I had ceiling sprinklers and the pipe in the attic that supplied the water cracked during the freeze flooding my house. A friend found Express Restoration on Google who advertised 24/7 which is exactly what we needed because it was already 6:00 PM! They arrived within 45 min with very large drying fans and some that pulled the water out of the area rugs all over the house. Bob and his "Kids" as he called the young men who worked with him were so friendly and reassuring and said they would do everything they could to get things back to normal as quickly as possible. He called his contractor, Walter, who came right away. He also reassured me they were there to work for me. They worked with my insurance agent very well. Although I had to move out for a few weeks because they packed up everything and stored it in their warehouse, I was comfortable in a hotel suite 5 min. away so I was able to check on the progress of the repairs every day. Bob's packers and mover were so delightful! I still find myself laughing as I recall the time they spent with me in my home. They were very precise in labeling and packing the many boxes having taken pictures before they packed the items. I could not have found a more professional and personable company to take care of this water damage. read more

I am writing to wholeheartedly recommend the services of **Express Restoration**. Recently, my husband and I experienced a significant water heater leak that affected several areas of my property. The response from Express Restoration was immediate and highly professional. An estimator from their team was promptly assigned to assess the damage. They utilized up-to-date equipment to meticulously test all the affected areas, ensuring nothing was overlooked. Shortly after, they deployed commercial-sized fans and suction mats, which effectively dried out all the impacted spaces. Their commitment to thoroughness was evident throughout the process. Although the initial estimate did not fully capture the scope of the work due to concurrent commitments, **Bob Chambers** the contractor and owner, personally intervened to rectify the situation. His dedication to customer satisfaction and willingness to go above and beyond was truly commendable. We are "Very Satisfied" with the outcome of their work and the integrity with which they operate. Express Restoration has earned our trust, and we would not hesitate to engage their services again for any future water-related incidents. Thank you, Bob Chambers, and the entire team at Express Restoration, for your exceptional service and for exceeding our expectations. read more

At 1105pm Saturday September 21 I walked into my master bedroom closet to put away laundry and the carpet was soaking wet under my feet. In a panic I called Express Restoration in Edmond. Bob Chambers answered the phone from a sound sleep. After asking me a few questions about where the water might be coming from he determined it was from my A/C unit which shares a wall with my closet. He advised me to turn off the A/C unit which can produce 20 to 30 gallons of water per day. Bob was at my home the next morning, pulled out the carpet and pad which was dripping wet. He treated the floor and walls with antibacterial agents to prevent mold. He brought commercial grade dryers/blowers and dehumidifiers and started the drying out process. The units ran 24 hours a day for 9 days. I am thrilled to report I have no mold or damage to my walls. If you have a water leak or flood inside of your home I would absolutely recommend Bob Chambers and Express Restoration. Bob is an expert in his field and a professional business owner. The response time was fast and I was treated with care and concern. Having a large water leak in your home is terrifying but calling the best company makes all the difference. Express Restoration gets 5 stars from me. Sherry Edon Edmond OK read more

When we had an unexpected slab leak that we found on Labor Day evening, we were frantically searching for some help. On the first ring, Bob picked up the phone and began to help us plan how to address this situation. His crew came over the following morning, set up HEPA filters, fans, etc and blocked off the affected rooms. Throughout the process of packing the items, moving, tear-out of the water damaged areas, and moving items back in, his crew were courteous, professional and treated our items and house as if it were their own. Could not be more impressed with their commitment to getting us back to normal. Additionally, Bob is exceptional to work with and helped us navigate through insurance claims and went to bat for us on multiple occasions when insurance was being resistant on paying out what was owed to us. Bob also recommended a great contractor to restore our two damaged rooms. A 5-star review probably doesn't provide justification of how excellent this company is, the knowledge of navigating insurance and restoration process, and how reasonable their prices are for all the services they're providing. Would highly recommend them to anyone for any disaster situation! read more

I cannot recommend Express Restoration enough. After a consultation with a competing service, we were left feeling belittled, unheard, dehumanized to nothing more than an insurance check, and even a bit hopeless. That's when we decided to call around for other consultations and we happened upon Bob and Express Restoration. From the moment Bob answered the phone, he was offering invaluable advice to mitigate our water damage as if our home was his own. Express was quick to get us in for a consultation and while we didn't quite comprehend the gravity of our water damage yet, Bob was very insightful, helpful and transparent throughout the entire process. As a Professional Project Manager the Express Mitigation and Pack Out teams exceeded my expectations acting as one of the most efficient and meticulous units I have seen execute to date. As we approach reconstruction finalization and pack in of our belongings to the home, I can't help but think how much easier Express Restoration has made this entire ordeal. We're excited to have the Express Pack In team move us back in but will miss our always pleasant interactions with Bob. read more

We had a complete loss due to fire in our house. We call around to a bunch of different restoration companies and all of them wanted our deductible up front except Bob with Express Restoration. Talking with Bob was a breath of fresh air, he knew what he was talking about and clearly explained what needed to be done, how working with insurance would go and how long it would take. Throughout the process with Bob it was stress free, he took care of everything and the final product was better then we could imagine. We just trusted him and he took care of us. He got top dollar from the insurance and made the home better then new. At the beginning he said it would take a year and he was right on the nose. Most the delays were the insurance company which he knew and accounted for throughout the process. He was very easy to get a hold of and know what was going on at each step. We highly recommend Bob with Express Restoration for any restoration project. He is my first and only call for all future projects. read more

We've had water in one of our floor vents for about a month. It's been a nightmare, including five service calls - plumbers, HVAC, you name it. No one has been able to pinpoint what is causing the issue. So I called Bob at Express Restoration and, instead of charging for another service call, he provided me logical reasons and steps to troubleshoot the issue on my own over the phone. He took time out of his day to do this thoroughly. Once I pinpoint whether it's a leak or ground water, he offered to help me even further through the process. I can't recommend a more seasoned, well-informed expert on this subject. If you have a problem at your home, Bob will shoot you straight and help you through it. I'm hopeful the problem winds up being something he can fix because he earned my trust and respect. I can't recommend Express Restoration enough for giving me more clarity over the phone than I received in the previous five in-person house calls. read more

Great locally owned company and responds quickly to all water emergencies. They work with your insurance company to make sure you are completely restored to pre-loss condition. After the initial water loss, Express Restoration packed out our house contents and stored everything. Once the reconstruction was completed, Express Restoration packed back in our contents. They did a great job placing everything back to where we directed them to place things. The crew was extremely professional and listened to every detail through tour the process. I highly recommend Express Restoration for all of the mitigation and pack-out services! The comfort in knowing that my property was treated as their own was a blessing to me! I appreciate Bob, Stephanie, and Heidi, the project managers, and the company for all that they did for me and my family! Thank you all for everything you did! read more

We had a pipe burst in March of this year, and water went out through a home. We contacted some friends who told us to reach out in the first place. We called was express restoration inc. Bob didn't hesitate he came immediately. Um told us if we chose to though at his company, he'd have someone there the next day to begin the process. Which he did then after that, he continued to guide us as they had to come in. And tear things out and let's do some drywall, and all sorts of things to get the home back in repair, it did take a while, but Bob held up to his end of the deal, and as of this month, after many weeks of dealing with the adjusters, threw no fault of his own. We are back in our newly renovated space and it looks fantastic. Thank you, bob, you'll definitely be recommended for future jobs. read more

Words can't express what a great job Bob and his crew did. Let me explain, I was late getting home and come to find out my water heater burst and flooded my basement with around 2 feet of water. I had called two other local companies and they said it was too late to come out. I gave Express Restoration a call and Bob the owner was here in about 45 minutes with his fantastic crew. Now, Mind you, it's about 1:30 in the morning. I received nothing but smiles and reassurances from them. They worked until about 5:00am getting the water out. They used some big fans and some other equipment to get the rest dried out. I can't thank you and your team enough Bob... You are a TRUE professional and REAL life saver.. read more

I can't say enough good things about Bob and his crew at Express Restoration Inc! They showed up quickly when we had water damage and immediately got to work. Their response time was incredible, and you could tell right away they knew exactly what they were doing. They not only helped remediate the water issue but also took steps to reduce the overall damage, saving us a lot of stress (and money in the long run). The team was professional, efficient, and really cared about making sure everything was handled properly. If you ever find yourself in an emergency situation like ours, I highly recommend Bob and his crew--they were a true lifesaver! read more

I had a pinhole leak behind my refrigerator, in the pipe that feeds my icemaker. Unfortunately because it was all in the wall it was about a week before I caught it. I called the plumber out and he fixed it right away. He recommended that I call express restoration to get on it immediately so that I didn't have mold damage. I called and someone came out right away. He was able to detect moisture in the walls, and sent out a team. They put a industrial size fan and a dehumidifier on it for several days. Now all my walls are dry and I was impressed at how small of a hole they had to make to get access. I would recommend these guys! read more

AWESOME AWESOME AWESOME!!!! My upstairs bathroom sink overflowed and water was everywhere. I called Express Restoration because of their name, and they truly lived up to their name. While on the initial phone call, the owner talked me through the process and calmed me down. I was hysterical and his kindness and understanding of the situation reassured me that I had contacted the right company. They were here within an hour to access the situation. I would recommend this company to anyone who's needing an honest and trustworthy company. Great service and professionalism during a difficult situation. read more

We had an emergency water intrusion late on a Sunday night at one of our active construction job sites within an occupied school. Express Restoration responded immediately and professionally, within hours, they had the situation under control and helped prevent what could have been a much larger issue. Their team was responsive, knowledgeable, and worked seamlessly with our crews. In a high-pressure situation, they delivered exactly what we needed. We're incredibly grateful for their support and would highly recommend them to anyone needing reliable restoration services. read more

We suspected a slab leak for a few days and so we started to have a feeling of panic. My normal plumbing company couldn't come out for 3 days. Bob was there for me that evening and immediately started evaluating our situation. He confirmed it was a slab leak, but explained everything thoroughly and how to resolve it. He even recommended a plumber that was able to come out immediately and fix the problem at a very reasonable cost. We went from panic to relief to back to normal life in a 24 hour period. I cannot say enough about how much we appreciate Bob. read more

I highly recommend Express Restoration if you are in need of help with any kind of water damage in your home. We recently discovered water in our garage, and felt panicked about what to do. Bob came over and immediately helped us to understand the problem and set us up with everything that needed to be done to help us get it resolved. He is so knowledgeable and you can tell he is a master at his craft! These situations are never fun, but Bob is someone you can trust to help you get back on track! read more

We had a water emergency late on a Sunday night, and this company came through in a big way. They responded immediately, arrived quickly, and got straight to work. The crew was professional, courteous, and efficient--exactly what we needed in a stressful situation. They handled everything with care and made the cleanup process smooth and manageable. I'm incredibly grateful for their quick response and high-quality service. Highly recommend them if you ever find yourself in a similar situation! read more