Great customer service, timely, quick and efficient…read more Not much to say, just a very straight forward bank with incredibly nice people.

Quick, easy, and full of friendly staff that love to get to know you by name. Thanks, Brianna,…read moreJennifer, and Houa for all assistance and transactions.

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

They were great for 30 years. Now they refuse or make it very hard to talk to a human, and not all…read moreissues are addressed by the bot. I've left 3 messages over two days to the Dodgeville, WI branch manager, Zach Scott and am STILL waiting for a return call. It's unacceptable, and I'm going to change banks when all my business with Heartland is finished. I don't know if this is a problem with only the Dodgeville branch, or if it applies to all of HCU, but it is INTOLERABLE. 4/9/'26

My mother has had a car loan with Heartland for almost four years, and has always been treated…read morewell. Now that mom is in a nursing home (she's almost 94), my sister and I are co-guardians, and I've been dealing with Heartland myself, and couldn't be happier with the cooperative, pleasant staff I've dealt with so far. Today I'm paying off her loan, and will always speak highly of Heartland if anyone needs a loan.

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

I have been dealing with Chris at Summit Credit Union for my home loan and cannot say enough about…read morethe excellent communication and help I have received with the process of my loan. If I could rate them higher than a 5 star I certainly would. Karen

My wife and I visited the Summit CU office on S Silverbrook Dr. yesterday (10-8-24). It was our…read morefirst experience with a credit union. We had made an appt. and were greeted with a smile by the receptionist and confirmed why we had come in. She directed us to Chris Hushek a Universal Banker who greeted us and made us feel very welcome. We were immediately impressed by him and he gave us his full attention as we discussed the reason for our visit. We not only opened a CD but then also opened a primary savings acct. and a checking account. We both knew we had come to the right place and the right person! l would rate with 5 Stars the entire experience that we had and would give a recommendation for anyone needing financial assistance to go to Summit and see Chris for a great experience! Thank You

I recently left a bank location in McHenry I'd been with for over 30 years. After they sold and…read morethen sold again, I found myself in corporate hell; and when it means dealing with my money... I wanted more. I found more than I could have hoped when I switched to American Community Bank & Trust. Almost over the top, everyone meets me with a sincere smile and make the point to know me. In fact, I think they are saying hello Glenn when I pull up to the teller drive up lane. If you are looking for that community bank that does more than just put it in their name, I can't recommend another bank more.

From the owner: American Community Bank & Trust is a financial partner who provides exceptional personal service…read moreand can bring creative financial solutions to each and every client.

I'm sorry for the long review...It's my first and I'm not sure how these are supposed to be done…read morebut I honestly feel that this is good information for potential customers. Also, I know that the NAME of the business is "Educators Credit Union", but you do NOT have to be a teacher to have an account here...You can be a firefighter, police officer, nurse, doctor, EMT, paramedic, etc...! I believe you just have to have a job doing public service! My husband is a firefighter and paramedic. I wrote this paragraph at the end of my review but moved it to the top for a forewarning of the long review and informational purposes of the ability to go to this incredible Credit Union! Although we have accounts at both, there REALLY is a difference between a bank and a Credit Union...At least, between our bank and Educators Credit Union! That's NOT to say that I don't like our bank (I wouldn't keep any accounts there if I hated it)...But I LOVE Educators Credit Union in Elkhorn! The tellers are always sure to welcome you in the moment you walk in the door and treat you kindly, regardless of whether you are doing a deposit, withdrawal, making a loan payment, or there to see a personal banker in hopes of getting a loan! I will get back to the loan thing in a second but I also wanted to mention that the tellers will ALSO try to help you figure out what's wrong, if you are having any issues, with your account...Such as unknown charges on your account or overdraft fees and, if THEY can't help you they'll ask for help from the personal bankers that have been there longer and have more experience. Back to the loans... If you need a loan Educators Credit Union is a GREAT place to go for it! I know, for a fact (because I have had in the past, or CURRENTLY have), that they do: credit rebuilding loans (I didn't have this one but a family member did), personal loans, holiday loans, credit cards, and vehicle loans! I believe they ALSO have mortgage loans but, unfortunately, we've already got that one through our bank and, fortunately for us, the bank actually had a similar interest rate! However, our credit cards compared between the bank and the Credit Union have VASTLY different interest rates and the Credit Union is FAR superior! The Credit Union ALSO offered a FAR superior interest rate EVERY time we've needed a vehicle loan over the past 18 years!!! Besides the interest rate being so superior, the personal banker that has helped us over the past 18 years (even before she got married and was still Kym Moore! LOL) Kym Perrelli, has ALWAYS been amazing about making sure that ALL our financial needs were met! She has made sure, with our last vehicle loan, to make sure that it was enough to also cover the cost of licensing and registration! In the past we've had her add the cost of other loans to a vehicle loan so that we would be able to pay off the higher interest loan immediately and be left with the lower interest vehicle loan only to pay. The people truly care about helping you get to a better financial position and would never, in MY experience, give you a loan that you would have any issues paying back...Which, I think, is WHY Kym tried to add loans together when she could! Yes, it made a slightly higher vehicle payment, but only after removing a MUCH higher other monthly payment did she ever do that! I can't tell you how much I appreciate her for that because, thanks to her, our credit score is finally getting better after a bankruptcy had to be filed years ago! Again...sorry for the long review but I hope that my information helps you!

I get wonderful service if I go into the bank to get services at the Middleton branch. I also get…read moreefficient service at the drive up window. The tellers listened to my specific needs and were able to form fit the money service requests to meet our families needs. However to be fair, I travel extensively and need to do banking from other states in the US. When that happens the service goes down to one star. I have repeatedly been unable to get transactions and financial informations from the Credit Union over the phone. The staff at the call centeris ill equipped to address financial issues consistently. From now on I will take the branch number with me when I travel, because the call center consistently, I think, does crowd control and the ultimate service ends in a dead end, a huge waste of time, and frustrating .Most of the time I just love being a UW Credit Union Member. Just not when I step out of the city. While overall the Credit Union does great service, the call center should be avoided.

When things change, it is not always a good one. I had been a customer of UWCU and Summit before…read moreSummit was called State Capital CU. Back when Ron Dayne ran the ball for the Badgers. Now, this year, they get a new system. I move back, it stopped my card access to check me for fraud ID. Had to change my accounts to not get new fees. Then applying for a mortgage, I was denied a VA loan and asked to call Fairway. Nice students run it, but the mortgage is what sent me to another bank. We are told a credit union would be the best place to go. But, if Old National (Anchors), USAA, Bank of America and a few other mortgage brokers approved me at the same rate.. what gives? Please do better. I am not going anywhere, but more loyalty would be greatly appreciated