I ordered a McChicken through the app, nothing else. I requested curbside service and it took 20 minutes for my food to be ready.

I ordered a basic Quarter Pounder meal in the drive-thru. For some reason they charged me additional for the drink that's supposed to come with it. When I pointed that out to the person at the window, she said, oh it does that and so she deleted it. Hummmmm. I wonder how many people don't mention it and are charged for a drink they have already paid for? Then came the wait at the second window. 4, 5, 6 minutes went with my only solice being that the food was being prepared right then and so would be hot and fresh. My mistake. The french fries were lukewarm and hard like they had been sitting a while. The sandwich was dry lukewarm and flavorless. I frequently Wonder what McDonald's founder Ray Kroc would think about how his restaurant have deteriorated. He was so quality conscious and now you never know from McDonald's to McDonald's what you're going to get. The overall ratings of this particular location should speak volumes to potential customers. Beware. read more

Probably one of the worst McDonald's I've ever been to. Whether it's corporate or franchise, whoever owns it runs it should be ashamed of themselves. They're definitely earned this horrific score. read more

This location has to be the slowest and worse McDonald's in Hampton Roads. Today's experience was an all-time low. Person at the window's excuse was they only had 3 people working, at lunch time on Sunday. If there are enough employees to work the store at an acceptable level, they need to put a sign on the door and close. Absolutely pathetic. read more

Took over half an hour for our food while others were waiting for longer. Cashier was sarcastic and didn't call out one of the orders so the people were just standing there waiting. The people in the back didn't work like they had the long drive thru they had. The apple slices sucked, and the burger was thin and dry. read more

Don't waste your time. Good was cold. No fries included in the kids meal. Charged for a soda I didn't order. Keep going down the road to a different one. read more

Came on a whim! Ordered 4 kids meals. Their menu said limited items. No gogurt or apple with kids meals. Just got a small fry which was fine. We asked for ketchup but didn't get any or any straws. Didn't have high expectations anyway. read more

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Horrible Customer Service from manager. Playing loud, explicit music. Witnessed several disrespectful interactions between Male manager and customers / delivery drivers. I will not be going to this McDonald's ever again and do not recommend to others. read more

We went here again because we knew it was the slowest fast food restaurant imaginable. We ordered at the kiosk but waited to pay in cash. We also started a timer and made bets on how long the food would take. Once we passed ten minutes, I went to the counter to see if they would ask me for money. One of the teens might have acknowledged that I existed briefly. Not sure what to do, I went back to the table to continue our game of monopoly. There was a long piece of toilet paper on the floor next us. At 15 minutes, I lost the game. At 20 minutes, I approached the counter again. The TV screen indicated that some orders were being processed l. I couldn't tell if they had my order of if they wanted my money. I doubted my own existence for a moment. And since they seemed allergic to speaking to customers, we simply walked out of the restaurant and went to Tropical Smoothie. Overall service, 1 star. Consistency, 5 stars. read more

I wish I could give no stars, because going through the drive through once, there was me, my little sister, my mom, and my dad. They completely forgot to include the burger my dad ordered! There were the fries, but no burger. Also, every time I ask for a plain burger, 50/50 its not plain. read more

Been sitting /holding at the drive through since 8:48 and it's now 8:55. I've reminded them I'm here and no response.If it wasn't for me buying food for someone I wouldn't be here read more

McDonald's - Currently at McDonald's drive through - Fast Food Near Me - Yorktown, Virginia

Totally redone inside, modern. Staff was friendly maybe not the speediest but polite. Food was a little cold. read more

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I hope some form of management sees this and does something about it... Me and my mother went here for lunch. The line was long so we went to the restroom first. It was disgusting! Water all over the floor, toilet paper all mixed in with that and no bags in the trash can so imagine what was at the bottom of that. We ordered a 2 for 5$ deal, 10 piece nugget and a large fry, 2 cups of water and a hot fudge sundae with nuts. First of all our fry was missing more then half or what should have been in a large fry, we were given a 6 piece nugget, they got annoyed when they had to "search" for the nuts, they forgot our drinks and then got mad because they had to "make" us water. They gave us one BBQ sauce because of the 6 piece nugget they gave us and got mad and tried arguing the point when we asked for another for the 10 piece we ordered. Truthfully the girl who rang us up and sweet and tried to put our stuff together. But this tiny blonde who was trying to "help" was the one who messed everything up and then got annoyed when we asked for stuff to be fixed. I told my mother let's just walk away and not be b!tchy. Her words? "You can't get mad at us when it was you that messed it all up" We have come here for years the service goes up or down. But today? This sucked enough for me to write ALL this up read more

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I hate this McDonald's it's so disgusting when I went here with my mother first off the red flag was they had no ice in the drinks and the drinks were warm and then the guy gave us a cup holder and it had bugs in it and they were bugs in the window and we went here today and the guy made us wait when we had to order and then when we went to pay the guy wasn't talking to us he ignored us he had an attitude and then we asked for a regular Coke and they gave us diet Coke... read more

McDonald's - the "coke" - Fast Food Near Me - Yorktown, Virginia

Two times I've been to this place... ordered BBQ sauce. None in the bag. First time no one answers the order speaker, I had to drive up and then wait until someone finally showed up. Second time I was able to order at the speaker but then there was no one at the cashier box, waited a bit then went to the pick up box and then waited... finally someone took my card. Might I add all their machines are down. Barely any staff there. Just overall a terrible McDonald's. read more

If you want crap to eat and wait 30 minutes for your food which I don't suggest but go here. The food doesn't taste good at all and the workers don't seem to care about your order. Its like they are being paid to slack off and serve crap food one star for sure! read more

What McDonald's with a play place doesn't have a baby changing station???! Still gave 3 stars because they have always given fresh food and correct orders through the drive through during breakfast and mid-afternoon times. Best McDonald's in the area. Get a baby changing station and you'd be a five in my book. read more

Poor service. Employees just goofing off. Nest up my order twice. Oh, and dirty bathroom.

I stopped to get fries and two large drinks about 3pm today. Went in for the first time since COVID. I was surprised to find an order kiosk and two tiny, almost desk-size registers perhaps four feet apart; a small passageway between. Nobody was at the registers. There was activity to the left in the kitchen area. They were fairly busy. One long-haired gentlemen (no hair net or anything) ( young man) wandered out with his hands in his pockets and sauntered back and forth. Eventually another young man came out and took my order. Meanwhile, kiosk users came and went but I still didn't have my fries. Car after car in the drive through came and went. Finally I had a young man emerge from the back with a bag who called out my number, sat it down and began to dart to the back. I shouted out that I still needed my two large cups. He looked at the receipt on the bag and conceded I didn't have my entire tiny order. He gave my cups and "poof!" he was gone! I proceeded to the self-serve drink machine which of course was out of ice! Nearly twenty minutes later I had my large fries with none longer than an inch, my iceless drinks and out the door. My takeaways are that something has changed. The restaurant is really a restaurant anymore. Long gone was the ambiance and the white Thunderbird. Instead is a group of hapless folks wandering around. My receipt said "will beat your current salary!" Really? Maybe this detached society is now reflected in McDonald's business model. I guess kiosks and drive throughs are the way now. Ahh well. I guess from now on I'll just get in line. At least the drive through serves customers in order. After all, don't want to hold up the line! read more

This location continually serves cold food at the drive thru. Have spoken to the manager, still a problem. Today, I ordered Big Macs. They were cold so I sent them back. After waiting, they brought the replacement food out and it was cold too. So done. read more

This place has extremely shitty management. I waited in the mobile pick up for 25 minutes. Tried to call multiple times, no answer. Got back in line to make sure they got my order, she told me with attitude, to go to the window. The line wasn't moving at all for ten minutes, so I parked and walked up to the window. I received more attitude from two children. Got told with attitude to go wait because it's not ready after 35 minutes that they've had my order, then waited another 15 for the food to come. Fast food is called fast for a reason. I'm very agitated but kept a sweet tone for all of it. Management should not have two children waiting on people at this busy time of day. I'm very disappointed. I come here often and this is how it always goes. The food was cold and poorly thrown together and even was missing a few things. If I get denied a refund, I will be bringing it to corporate. I fully blame management for this issue, lazy people should not have a job that requires their time. I will not be waiting an hour for "fast" food at this McDonald's anymore, I encourage others to do the same. read more

While this place is one of the long staples of the Yorktown area. The quality is hit and miss and the attention to detail is lacking. One particular quality that is going downhill is the people that work there. The past two times the drive thru guy was loud obnoxious, and seemed angry he had to work. The food was lukewarm, and they forgot dipping sauce for nuggets I had requested. I used to consider this my favorite McD's in the area. That opinion is changing to there are no good ones in the area. Sometimes I am a pessimist but too many eateries in the Yorktown area are going downhill too fast and the people that own them don't care to fix it. read more

Everytime I come here there's a problem. Somethings missing, screwed up or this morning they just forgot my breakfast all together. The worker asked me did I fall asleep because she thought I just pulled up there....I was waiting in that same spot for 10 minutes. read more

Been sitting here since 1152 or so p.m. the Internet says that it closes at 12. I was driving up and saw someone in the window but yet no one acknowledged me whatsoever while sitting for the last five minutes at the drive-through.? Are you open until 12 are you open until when you want to? read more

McDonald's - Been sitting here for a couple of minutes. Saw some one in the window before I pulled in. - Fast Food Near Me - Yorktown, Virginia

Worst McDonalds I've ever been to. Waited in drive-thru for 15 minutes and not car moved, so husband went in. Stood there for 10 minutes and no one was taking orders, just standing around. Finally he left. If kids don't want to work, find some that do read more

This McDonald's is horrible. It is always dirty, flies on the window seals. The manager and supervisors, are extremely rude and offer no assistance. They would rather talk to you inappropriately. We ordered on the mobile and was present at the store, the meal was taken out of my bank with a receipt in my email. And they refused to give us our food. I've never had this much of an issue with a McDonald's. Biggest issue I normally have is the order being wrong. I've never seen such blatant disrespect for customers. read more

Morning service during the week the staff is on top. Go in the afternoon and late evening the service does lack a bit. The food is freshest early afternoon. Go to late your fries will not be fresh. read more

They have gotten rid of the the 50's classic car inside and added a children's play area. Food has never been bad for me here.

Pathetic... the bojangles across the street is great. The drive thru people are rude, "breakfast or lunch" is the getting you get. Don't waste your time here read more

I know the standards aren't set high for this restaurant to start with, but this establishment has lowered to bar, if not removed it. I went in there tonight to grab something quick and my drink was flat, fries were unseasoned and cold, the fry warmer was off so they served me fries directly from the fry basket. Lord knows how long they were there. And this was their fonal shot. In previous visits, my food is always cold, they were out of ice cream on a couple occasions, and one night I went through the drive through around 11 or 12 (i work nights) and I was greeted on the intercom but when I placed my order, nothing. I drove up to the window and I could see people hiding. Classy. And you want to be paid $15 an hour...HAH! read more

Workers full of attitude for no reason. Food sucks. Twice had to send it back because one occasion the burger wasn't done the first time and cold the next. read more

DO NOT EAT HERE! Worst service ever! Waited 19 mins in the drive through to be old they aren't taking orders and I would need to come in. I walk in the store and they manager states "it ain't her fault nuttin is working". No discount to customers for the issues or apologies just excuses. I'm sorry but you can't say sorry to paying customers maybe you should get a new job. read more

Hit or miss. I've had good experiences here but several times I've gotten soggy or burnt bread and burnt bacon. Most ridiculous was when I ordered an iced latte and they gave me a hot one with a few ice cubes in it. Staff is nice at least. read more

Ugh this McDonald's. Y'all need to get it together. Everything is always broken, the sauces I'm given are old, haven't been able to get a frappe because the machines broken. It's just one disappointment after another. I was so excited to work near a McDonald's but has only been a disappointment- just saying. Leaving this review with the hopes management will see it and get it together. Been here multiple times and tried. Not going anymore. Work literally so close but I drive 15 min other direction to get to another McDonald's read more

Absolutely suffering from food poisoning from this location on 9/21/17. It was the first and only thing I ate all day and haven't stopped vomiting since. I haven't eaten this stuff in years. Never again! read more

You can either get great service or horrible service depending on the staff at hand. McDonalds Food is consistent, and it's fast food. Careful about the unprofessional staff, and service inside sometimes. read more

Came here 2 different times at 11:40 pm when the drive thru is open but the workers just decide to close it early.

Worst McDonalds in the world...frequently very long wait times and orders not made correctly. Don't stop here...especially if you're in a hurry and want your order right. Would give zero stars if possible. Continue on to Gloucester...great McDonalds in Gloucester next to CookOut. read more

Worst. McDonald's. Ever. They got my order wrong, and a manager argued with me about it. Customer service at this location is a zero on a scale of 0 to 10. Also, the drive-through orders are wrong 80% of the time that I order here. I won't be going back. read more

I use this Mcd's on a regular basis and the food and the service is always good. If they do make a mistake they correct it right away. As Mcds go this one is better than most. read more