the night crew/afternoon crew always forget something in my orders. during the early/midday, they're pretty good about giving me everything i paid for. although they're pretty stingy w sauces. read more

This was one of the worst customer service experiences I've had. The staff seemed disorganized and uninterested in helping customers. When I arrived, I checked in for curbside pickup using the posted number and waited for about 20 minutes. The app initially showed that my order was being prepared, but then it suddenly removed my curbside check-in and instructed me to go inside. After going in, I told an employee that I had already been waiting for 20 minutes for my curbside order. He simply said "okay" and walked away without offering any assistance or explanation. I understand that mistakes happen, but the lack of communication and customer service was extremely disappointing. Unfortunately, based on this experience, I won't be returning read more

All I can say is this McDonalds on Winchester road is terrible gave me the wrong order put my sauce for my nuggets on top of my fries and the guy that took my order with the curly long hair was disgusting looking not presentable at all. I asked for the manager she looked like she was barley 18 said let me make your order fresh got home the fries were soggy and the food was terrible. First and last time I'm ever coming to this location. If I could give -0000 stars I would. read more

Workers closed down restaurants with no posting saying it was closed and there was over 10 people waiting outside and over 15 cars waiting for there online orders and we knocked to get their attention and the workers decided to ignore us and continue eating !!! I am a doordasher and Uber Eats and I received an order and I tried to get the workers attention to ask and they decided to ignore all 10 costumers outside the building ! So rude and unprofessional! read more

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Messed up my order and have done it multiple times horrible service honestly I can not imagine worst service

I noticed several problems with this location. 1) Parking looks plentiful but for non-handicapped patrons is actually limited and far from the entrance. 2) Don't bother to eat in-store as the service will be dismal. 3) If eating in-store, you won't have access to a human cashier, clean tables, clean bathrooms, or a drink machine. 4) If using the drive-thru, you'll be forced to interact with a disgruntled employee. 5) Even after enduring all of the above, you're still eating McDonald's food which at this location is mediocre at best. 6) To add insult to injury, they don't offer drink refills anymore. I'd rather drive the extra couple miles down the road and visit the Winchester and Margarita location; they have a Play Place there too. read more

Not ordering on a machine. Have a person take my order. Going to panda next door. Garbage service

Never had any problems at this location and I go here all the time for my family and I. My experience has been positive and I will continue to go here, thanks to the kind staff and warm good food.its a beautiful location as well. read more

The managers there are mean and they always kick people out for no reason but some off the people who work there are nice and the food can be sometimes bad but good too read more

This is by far, if not one of the best, MC Donald's location out there! The kids that works here are always happy, friendly, very efficient, and customer-service oriented. I always get the freshest crispiest fries here and food is always fresh. Keep it up, what ever you guys are doing is perfection! read more

You can improve just about everything, the service was ass and genuinely just a rude worker. Completely ruined my night. Ambiance is horrible because there is trash everywhere, nobody even bothers to clean the tables. Food is dog shit idk why anyone even thinks to eat here. Tastes like dog piss and rat shit. read more

I always use the app to order from this McD's. No real issues besides warm fries. Drive thru does get backed up once in awhile but it's been pretty quick regardless. read more

Ordered at the wrong restaurant and clerk would not escalate issue on my behalf. Strike 2 for McDonalds automaton system with no flexibility. Boo. read more

no point in having two lanes With only one order taker and the slowest service ever. Hire more people and get customers in and out. read more

McDonald's - Fast Food Near Me - Winchester, California

We ordered the 2 for $6 Egg McMuffin with No Cheese. So we asked to change 1 into ham instead of the Sausage because I have GERD. The worker said they don't do the change. My husband said other Locations they allow. She just said "we don't do it here". Then we have to wait for 15 mins to get our order! read more

This AREA is really HOT +90 so a MCDs (even new) with NO refills or water gets eliminated. If thirsty, It's better at Chilis for free soda/refills or salsa/chip w/ the app including better options/service/food/no restroom wait. Else, in & out. There are NO serve soda machine and any drinks including water and the restroom requires waiting for a counter person to appear (if they ever appear). Grill orders came out as expected/fast/correct at 1:30p thr Friendly workers including manager. Great AC, so bring a jacket if eating in. Restroom requires counter to unlock. Air dry only and NO paper towels. read more

McDonald's - Chicken - Fast Food Near Me - Winchester, California

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Ordered 2 large Huntrix Happy Meals . Upon getting home and opening the box, we were given 1 large fries and 1 medium fries. What a fraud. We paid for more but got less. read more

Some of the staffs need customer service 101..especially the one in charge for the day..tho i like Mcdonald better..Mcdonald staff should learn fr In and Out workers... It's not crowded that day,and I know it can be hectic...but we are also a paying customer... read more

Pouring rain and I wanted a quick hot coffee! Went through the drive-through. Mary took my order and my payment she had such good energy it was unreal! She was just super fun and polite and her energy felt like a shot of espresso! So I was really Impressed with the crew. read more

Slowest McD ever. Ordered a coffee and fries, took 20 min and the coffee is so watery read more

McDonald's - Iced coffee, not tea! - Fast Food Near Me - Winchester, California

U guys have to be either very freaking stupid n don't understand how to take an order.. instead of giving me more of what comes on my burger u remove it completely every fucking time.. I hope diarrhea blesses u often read more

Wow slow . Girl can't hear us order. I see why it's 630 and they have the music blasting like it's a nite club. Unreal how they don't under stand why they can't hear our order. Felt bad for the two older ladies. Trying to tell the employees their orders. Glad there's another McDonald's down the road read more

Brand, newly opened Mcdonald's. I had a decent lunch break from jury duty and this location is very close to the courthouse. I pre-ordered my lunch on the McDonald's app and picked up my order at the counter inside on 03/15/23. The entire front end staff are all really friendly, attentive, detail oriented and efficient. Here's hoping that the staff here keep that level of great service on a continued basis. My app order was made as soon as I let the app know that I had arrived on scene: I waited approximately five minutes once inside. My order was correctly fulfilled and freshly made. The only minor negative would be that this location does have a self serve beverage center. However, as I sat inside the dining room, I was asked if I needed a soda refill to which I replied I would later....fast forward several minutes later....well, the gentleman with glasses just replaced my soda with a refill. read more

McDonald's - the inside of a restaurant - Fast Food Near Me - Winchester, California

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Horrible service! They don't even give free refills after they shaft you for a drink!

Ingrid the manager is nothing but hostile and dismissive. I used thousands of rewards points and she used her position to not allow me to collect my food. Even after showing evidence and even after using more points to redeem the rewards. Dirty store, dirty bathrooms, terrible manager, no customer service skills or etiquette read more

The food was exquisite, the service was the best I've ever had, the setting was clean, comfy, and very welcoming. I recommend this McDonald's to everyone who's looking for good service and good food. read more

Provide better customer service. And making sure the order gets repeated so there is no miss communication. read more

McDonald's - Seems like the patties keep getting smaller and smaller. This ain't no Big Mac. Service was okay a little rude. - Fast Food Near Me - Winchester, California

These workers really have to be stupid I ask for a Diet Coke a Big Mac and large fry then they gave me a Dr Pepper I could barely understand the lady at menu in the drive through terrible customer service read more

This is probably the worst McDonald's I've ever been to which is unfortunate because they are the closest to my house. The drive thru almost always messes up my order, service is terrible and slow, and as others have pointed out they will not refill your drink inside. We drive a little further to go to a different McDonald's when we want their low quality fare. Skip this one. read more

Slowest McDonald's I've ever been to, especially considering that I ordered 15 minutes prior on the app and there was nobody in line. Didn't have order ready and three people completed their full orders before me. read more

Ordered thru app for curbside pickup but the wait was so long I had to go inside to get my food; also saw several other customers having to do the same. Worse, inside, all the orders were complete and just sitting there Ultimately defeats the purpose of "quick curbside pickup". read more

Took long for my order to arrive. Seems like other yelpers have the same experience as me. Otherwise, everything is just like any other McDonalds. The inside is clean at this location thankfully. read more

Again!! Food is cold. Didn't get what I ordered. Avoid this place at all costs. Not going back

I filed a complaint regarding food that was not provided in my mobile order, management eventually reached out and denied me a reimbursement for the PAID food items, instead I was convinced to accept a food voucher. It's been over a month now and still nothing. For something as simple as a refund they sure are making it difficult for the customer. How is this in any way acceptable from a customer service standpoint!?!?...completely unacceptable!! read more

Drive-thru screens have been broken and they never get your order correct. Service also comes with an attitude. Why work here if you hate it, go somewhere else where you can be miserable. Ordered two cheeseburger meal with extra onions and no pickles. Instead came with pickles no onions, no cheese. Stop hiring illiterates. read more

Order was wrong, as predicted. I don't know what it is about this location but while we were there, four other people had wrong orders/missing items, cold food. Last time, I had a glop/huge spoonful of mayo next to my burger, literally close to 1/3 cup. The app didn't work so she was going to ring up my order and then give me the points, that never happened. One lady was screaming about her kid being in the car and waiting for 20 minutes and nobody brought her food out. Unfortunately, every time we go, something is wrong. We're hoping they get better though! read more

McDonald's - Waiting for our meal that will probably be messed up, unfortunately. - Fast Food Near Me - Winchester, California

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Worst McDonald's ever. Do not waste your time here. Sat there for almost 10 minutes waiting for someone to take my order all the meanwhile the person taking orders continued to take orders from people in the other lane who arrived after me. Didn't even end up ordering anything because it was so frustrating. Manager and employees don't care and have no resolution skills. read more

Weird order all around. Staff seems very bothered. I got my Big Mac with no thousand sauce, but straight Mayo. And lots of it. Sauces for the 20 piece McNuggets were missing and didn't notice until I got home. Waited to the point the fries went cold when they gave me my order. I hate being the guy that holds up the line to check every part of my order but I guess that's what it's gonna take. read more

nice mcdonalds, cleaner than other ones that are around the area. i think it's a bit smaller but ill go to a cleaner location than a bigger space. read more

Thought I would give this new location a shot. No one upfront to take orders was a bad first impression. Ordered my food with a couple of "special requests ". Light ice in my drink Low salt on my fries Tarter sauce on the side of my filet o fish (they piled on both my sandwich and on the side) Then I go back upfront to get a refill on my soda and see a sign that says they don't offer refills at this location They are more expensive than any other McDonald's soda prices so they should offer refills. Last straw was my fries were soggy lukewarm with loads of salt I should have looked at the reviews before eating here. I'm telling you avoid this location until they figure out what they are doing read more