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    McDonald's

    1.2 (49 reviews)
    Closed 5:00 am - 10:00 pm
    Updated 2 months ago

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    This is why y'all got 1-star.
    Ryan J.

    Having somebody attend to the counter would be a great start. Preparing your mobile orders when you receive them instead of ignoring them would be great. Having people wait 30 minutes for FAST FOOD isn't going to cut it. Didn't even get the food because I was just done with them. Won't be doing business here again.

    Emanuel P.

    Kind of a long Story. I went through the drive-thru for breakfast at McDonald's in Whitehouse Tx. Haven't had McDonald's breakfast in more than a year. I didn't know what the deal was. I asked if there was an up-charge for OJ on the #1. I had the repeat myself a few times because she didn't hear me well. Starting to lose my patience until she said it came with the meal and than I felt dumb for asking. I don't care that I felt dumb for asking. I was just upset that I got up-charged anyways. I pointed it out to the cashier after she gave me my receipt. It literally said drink "up-charge 1.99" on the receipt. I was so annoyed. The cashier was indifferent as if she was saying "oops" in her head and barely expressed any concern until I said "well I guess that's just my luck, right?" She said "no, you can talk to the manager when you pick up the food. When I picked up my food I explained to the manager about the situation hoping to get my money back or get some sort of compensation. And the manager's reply was "there is an up-charge for OJ" as if i hadn't already figured that out. "Trust me know about the up-charge now. But the cashier said there wasn't an up-charge" having to explain once again to the manager again. They weren't listening me. Then she said was gonna scold the cashier about it as if that was what I was asking for. I don't care if the cashier gets in trouble or not. I'll sleep just fine either way. That's not the compensation I was wanting. But I guess that manager only knows how to take a complaint and dish it back out to her staff rather than correct it with me. I didn't get anything for my complaint. I can see why this place only has one star. Also she needed to brush her teeth pretty bad. Yuck!!

    Thier Sprite is my favorite!
    Caleb G.

    Alright. I have the most complicated relationship with this McDonald's. So one of my personal things is I never review a business that I have only been to once. Because I want my review to be viewed and valued as a true review for the company, not just a one time experience. I've been to this McDonald's 100s of times. I grew up in whitehouse and this is the only one. Years ago(around 2015-2017) I would have given this McDonald's a 5 star. The food came out super quick. They never messed up my order. And it was good. I mean what more could you want? Then I went off to college for a year, but decided to come back. I was shocked. The drive through was slow as hell. The food didn't taste right. And the employees were exceptionally bad at communicating. I was wondering if the Dairy Queen down the road sent its employees to this one. (Different story) I would go to this McDonald's at least 1 a month and every time, same awful crap. If I would have reviewed in 2019-2020 it would be 1 Star without second thought. Now it's 2021 and I've started to see improvement. Like a child that was good and had to go through it's teen years of rebellion. Now this mcdonalds is starting to get back to what it was years ago. The main difference is the bathrooms and tables need to be cleaned. Once that is done I will bump this up to 4 stars. But for now, I give it three because this McDonald's is not a 5 star. It doesn't shine and rise above other ones I've been to at the moment. I love you my child. Let's bring out that true potential!

    Sticky sweet and sour sauce packet that I was handed and a terrible big Mac.
    Jacob K.

    This deserves a zero star review. This McDonald is terrible. The fries were soggy, the service was slow the people were rude, and rude to each other. New management needed. I have ate a handful of times at this McDonald's and every time I regret it.

    two cups of coffee and a cell phone

    Came here wanting some fries and some drinks. Got in the drive through and waited about 4-5 minutes til someone came to the mic and let us order. Then it took even longer to get the food. We finally got our food and took a sip expecting the delectable sprite but then was presented with unholy carbonated water. Tasted like piss, never ordering from here again. Fries were good tho.

    Raw Quarter Pounder received in the Drive-Thru 01-17-2019 Whitehouse.

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    4 years ago

    Always slow. Always rude. I'm a local resident and every time I come here it's always the same

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    5 years ago

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    7 years ago

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    7 years ago

    Whitehouse McDonalds is so slow it's much quicker to go into Tyler to order. Also, my order is normally wrong.

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    8 years ago

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    5 years ago

    Usually McDonalds takes like 1 minute to go around a drive-through with no people, but this one takes like 10 minutes.

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    7 years ago

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