I've never had a bad experience at this McDonalds. I know people complain a lot, but I just order on the app and it's always correct. No complaints. read more

Raw food!! Was told all they could do is remake it for me. Very disappointed. Have also gone to this same location and had a big misquito hawk in my fries. read more

McDonald's - Fast Food Near Me - Whitehouse, Texas

Messed up my entire order, missing sauces, ingredients and drinks taste weird. Fries weren't salted and they had some random uncooked fries. would not recommend if you're picky about little things because they messed up easy stuff. read more

McDonald's - random uncooked fries. (one on the left is cooked to show comparison) - Fast Food Near Me - Whitehouse, Texas

Has to be one of the worst ran facilities, I get it is McDonalds so expectations are very low, but to be worse than that hard to do, they did however nail that this evening! Ordered 2 meals, not busy at all. Only car in drive thru actually. Fries; cold, drinks had 6 pieces of ice. The girl at the pick up window never spoke only had multiple faces full of attitude. Get home and hacks of our meals aren't in the bag. Call up to let them know, they answer they answer the line with hello only no McDonalds or indication otherwise. After explaining the situation 3 times she says umm let me get my manager, manager mumbles several things to none of which I can make out. I gave up and said forget it, cold fries it is for dinner. read more

For some reason this McDonald's does not now include hash browns with its big breakfasts. I just ordered a big breakfast there a half hour ago, and when the potatoes were missing i went back through the window and asked for them but was told that there were no potatoes in a big breakfast, which contradicts the McDonald's online menu. What is going on at this McDonald's? read more

I only gave a star because the app made me before posting a review! Service was absolutely horrible! The girl taking the order in drive thru got an attitude because SHE couldn't get the order right. Received the wrong drinks and she still got an attitude because I told her the drinks were wrong! Gave me a chicken nugget happy meal when my receipt clearly says CHEESEBURGER! I absolutely dread coming to this location because they can NEVER get it right! We had a game in Whitehouse and that is the ONLY reason I stopped! This place needs new management and workers ASAP!! read more

Terrible service. The evening or night shift after 7 pm, the whole shift crew should be fired. Everyone in there playing around. The manager dancing and cursing standing around watching the employees standing and doing nothing. Meanwhile cars are lined up around the building and he telling them to hold please. Ordered by app and it literally took 1 full hour from time I pulled up to the speaker until I got my order at the window. They couldn't even locate the order and asked my name 4 times. Then when I got my food it was not even the order I made and asked for. I waited 5 full minutes for one dude to state he didn't know how to make it while laughing and playing around and about an order he threw together that was wrong. Then 5 more minutes later before they gave me my order. Meanwhile again employees and manager doing absolutely nothing and cars wrapped around the building. read more

Having somebody attend to the counter would be a great start. Preparing your mobile orders when you receive them instead of ignoring them would be great. Having people wait 30 minutes for FAST FOOD isn't going to cut it. Didn't even get the food because I was just done with them. Won't be doing business here again. read more

McDonald's - This is why y'all got 1-star. - Fast Food Near Me - Whitehouse, Texas

Extremely slow drive-thru, received my burger DRY with no onions, lettuce, or pickles when I specifically asked for extra pickles.. and they didn't include any of the sauces I ordered read more

Kind of a long Story. I went through the drive-thru for breakfast at McDonald's in Whitehouse Tx. Haven't had McDonald's breakfast in more than a year. I didn't know what the deal was. I asked if there was an up-charge for OJ on the #1. I had the repeat myself a few times because she didn't hear me well. Starting to lose my patience until she said it came with the meal and than I felt dumb for asking. I don't care that I felt dumb for asking. I was just upset that I got up-charged anyways. I pointed it out to the cashier after she gave me my receipt. It literally said drink "up-charge 1.99" on the receipt. I was so annoyed. The cashier was indifferent as if she was saying "oops" in her head and barely expressed any concern until I said "well I guess that's just my luck, right?" She said "no, you can talk to the manager when you pick up the food. When I picked up my food I explained to the manager about the situation hoping to get my money back or get some sort of compensation. And the manager's reply was "there is an up-charge for OJ" as if i hadn't already figured that out. "Trust me know about the up-charge now. But the cashier said there wasn't an up-charge" having to explain once again to the manager again. They weren't listening me. Then she said was gonna scold the cashier about it as if that was what I was asking for. I don't care if the cashier gets in trouble or not. I'll sleep just fine either way. That's not the compensation I was wanting. But I guess that manager only knows how to take a complaint and dish it back out to her staff rather than correct it with me. I didn't get anything for my complaint. I can see why this place only has one star. Also she needed to brush her teeth pretty bad. Yuck!! read more

McDonald's - Fast Food Near Me - Whitehouse, Texas

Alright. I have the most complicated relationship with this McDonald's. So one of my personal things is I never review a business that I have only been to once. Because I want my review to be viewed and valued as a true review for the company, not just a one time experience. I've been to this McDonald's 100s of times. I grew up in whitehouse and this is the only one. Years ago(around 2015-2017) I would have given this McDonald's a 5 star. The food came out super quick. They never messed up my order. And it was good. I mean what more could you want? Then I went off to college for a year, but decided to come back. I was shocked. The drive through was slow as hell. The food didn't taste right. And the employees were exceptionally bad at communicating. I was wondering if the Dairy Queen down the road sent its employees to this one. (Different story) I would go to this McDonald's at least 1 a month and every time, same awful crap. If I would have reviewed in 2019-2020 it would be 1 Star without second thought. Now it's 2021 and I've started to see improvement. Like a child that was good and had to go through it's teen years of rebellion. Now this mcdonalds is starting to get back to what it was years ago. The main difference is the bathrooms and tables need to be cleaned. Once that is done I will bump this up to 4 stars. But for now, I give it three because this McDonald's is not a 5 star. It doesn't shine and rise above other ones I've been to at the moment. I love you my child. Let's bring out that true potential! read more

McDonald's - Thier Sprite is my favorite! - Fast Food Near Me - Whitehouse, Texas

This deserves a zero star review. This McDonald is terrible. The fries were soggy, the service was slow the people were rude, and rude to each other. New management needed. I have ate a handful of times at this McDonald's and every time I regret it. read more

McDonald's - Sticky sweet and sour sauce packet that I was handed and a terrible big Mac. - Fast Food Near Me - Whitehouse, Texas

Came here wanting some fries and some drinks. Got in the drive through and waited about 4-5 minutes til someone came to the mic and let us order. Then it took even longer to get the food. We finally got our food and took a sip expecting the delectable sprite but then was presented with unholy carbonated water. Tasted like piss, never ordering from here again. Fries were good tho. read more

McDonald's - two cups of coffee and a cell phone - Fast Food Near Me - Whitehouse, Texas

Order is wrong EVERY SINGLE TIME. I would happily never go here again but my husband likes their breakfast. Check your order before you leave because chances are it's probably wrong. Today they tried to hand me someone else's order and when I corrected them they grabbed "my order" but it actually belonged to the car behind me. read more

Slow!!!! Trust me. Drive to Tyler. It will be faster I promise. I'm not sure what the problem is. But if you see the line backed up do not pull in. read more

I went through the drive-thru on 9/14 for a cheeseburger with extra pickles- that's it! I was in line for literally 30 min. and when I finally received my food it was wrong. I was actually giving this place another chance because I had a similar experience a month before. I will never be back. The staff is rude and the service is terrible. read more

Why is this location so sloooow....I went and spent over 30 mins in drive thru and still didn't get to place my order smh, it wasn't even late night so I decided to leave at that point! Sn: How are you suppose to order from a broken distorted blinking menu, I know McDonald's can afford to fix it...just ridiculous I won't be going back! read more

Seriously the worst McDonalds! Waited in the drive thru line for at least 20 min for some chicken nuggets. When I pulled up to the window to finally get my food, asked the guy working the window what took so long? He handed me my food, shrugged his shoulders and closed the window. I'm not going to waste my time or money here again. read more

I wish I could give this place NO STARS. I used to love coming here every now and the then a couple years ago. They have gone down hill. Not clean, flies and so rude. Yesterday, this young guy at the counter at lunchtime actually said "what is it you want ?" So he could take my order. He constantly turned around talking to the other employees. I held out my money to give him and he was turned around talking and cutting up. I'm done with this place! So sorry it had to go down like that. They used to be so nice and happy go see. Not now! read more

Ridiculous Cmon 8 EMPLOYEES in there and 10 minutes for a coffee 3 employees gossiping Other folks walking right and getting there orders while I stand there I almost lost my witness on those folks LOL read more

THE. WORST. MCDONALDS. EVER. Seriously and that is saying something. I don't know who the manager or if this a franchise but it's bad, like really bad. I've been through here a few times and have waited for 20 min both times. Then I had a friend bring me some food and the fries were so salty my fingers were coated in salt and my mouth was hurting. Last time, seriously the last time, I went they messed up my order and gave us the wrong pies. Save your time and energy and go to a different McDonald's, or a different fast food place in whitehouse. read more

Seriously... how hard is this job. You look at a screen, grab the items on the screen, put them in a bag and then double check that you grabbed all the items before giving them to the customer. I've just come to expect that something will be missing every single time. Every now and then it gets better, I get my order correct. And so I figure maybe things are changing here. Try again and then find stuff missing. Never mind... I was wrong. Delivery drivers. Avoid this place. Don't take orders from here because they seal the bag and you don't get to check the contents. What stinks is you can even ask them if they made sure this or that is in the bag and they'll just lie because they are too lazy to open it back up and double check. Over all expect something to be missing, don't order delivery. Actually it's best to just go inside so you can fix the mistakes on the spot. read more

Apparently the owners don't have much to do with this place anymore. Service and quality have seriously gone down hill. I've heard they're slow, but this was ridiculous! I'm in town visiting family and ordered a Quarter Pounder through the drive-thru. When I got to my destination to finally eat, this "thing" was completely raw on the inside...not just a small portion..through and through! The outside was seared, but the inside was RAW!! How can you mess up a patty as thin as McD's burger? The first bite was spit out. I had to tear this open to make sure. I'm trying to ad a photo. read more

McDonald's - Raw Quarter Pounder received in the Drive-Thru 01-17-2019 Whitehouse. - Fast Food Near Me - Whitehouse, Texas

Restroom had no soap at the sink. Empty dispenser laying on the counter. I left without ordering food. Seems that the negative reviews for this McDonalds are well-deserved. read more

I would have left ZERO stars if I could here... After a year since I have made the poor choice of stopping at this McDonalds in the town I live in, Whitehouse, things have not changed. Possibly gotten worst. The current manager is horrible, I did not get her name, but she basically stole 2 dollars from us and jacked our order up. The food has never been good, so my bad for trying to get something here even on Christmas Eve morning while traveling with my family. Fortunately, I will never leave another review here again unless I make a horrible mistake and make the decision to stop here again. So, Xmas Eve, we decide to get breakfast as we head south to my hometown to visit my family 3 hours away. We have 6 people in the car, so granted the order is larger than I assume a normal order. We order 4 breakfast combos for 4 of us, 1 person ordered a hash brown and an oatmeal, the 6th person just wanted 2 hash browns. The drive thru attendant repeated our order and was actually very nice... I almost gave it a star, but couldn't do it... so, we get to the window, get our food and it is wrong. As I sit at the window pulling my receipt out, the drive thru worker asked if I needed anything. I said we need ketchup, but we are missing hash browns and a sandwich (egg, cheese, sausage McMuff). So, she says OK and shuts the door. We continued taking inventory and noticed we had only 4 hash browns. So bringing the missing sandwich and 1 hash brown still shorts us 2 hash browns (4 with the combo and the one corrected is 5). I do realize math is not their strong suit, but tried to be patient. They brought us the sandwich and 1 hash brown. So, I explain we are missing 2 hash browns. Now the managers comes to the window asking for our receipt. She says you didn't pay for 3 extra hash browns... I explain it was on the screen when I ordered it, I will pay for 2 more hash browns and gave her a $5 bill. About 2 minutes later the manager came to the window with 2 hash browns a receipt and change (No $1 bills in the change)... I mean less than a dollar in change! I asked how are hash browns $2+ each. The menu says they are 50 cents. She said we had to charge you for 3 since they weren't on your receipt. I quickly went from a little annoyed to "very"... so doing the quick math in my head and said "so you charged me like, $1.50 per hash brown. Those hash browns don't cost that... ? She just looked at me like please go away. After a few seconds, I decided this battle is not worth fighting. I wished her a Merry Xmas... 3 times each getting louder so her staff could hear! This is the worst Mc Donald's ever. We finished our trip without thinking much more about it. My daughter asked if we could go to McDonald's Donald's and since I didn't feel like driving to Tyler, I decided to make her food. God bless everyone and I would recommend choosing any other McDonalds. Have a great day! read more

Always slow. Always rude. I'm a local resident and every time I come here it's always the same

My Husband and I went here and decided to dine inside. At 11:00 A M the dining area was empty but the floors definitely needed to be cleaned. We ordered our food and they gave us our cups for drinks. We try to get ice and there wasnt any in the machine. We tell them at the desk, all they say is "ok" . We waited for ice, until I finally went to counter to ask for it. We then go to drink machine to get drinks and ther is a ROACH where you pull the pump. We report it and the lady says " how disgusting ". We get our lunch but can't enjoy it, being afraid of what we may be eating. Never again!!! read more

Fourth trip there in a row, and they cannot get the order correct. Nothing pisses off a first responder to order food, drive off lights and sirens trying to inhale dinner and bite into a burger not made the way its ordered. The correct order is even printed on the paper they stick to each burger but yet, the burger is completely incorrect. I understand what having a bad day is but, the past two trips a couple of the employees have an extremely poor attitude and actually witnessed them being rude to customers. SAD! read more

Whitehouse McDonalds is so slow it's much quicker to go into Tyler to order. Also, my order is normally wrong.

Waited in the drive through for 5 minutes. Drove up and was asked To wait one moment. Drove away 5 minutes l So I'm back on 9/16....... WHY?? The drive through takes FOREEEVVVEEERRRR!! Whataburger doesn't take this long and they cook when ordered. I'll avoid returning here and I suggest you do the same. read more

I just went through the drive-thru and ordered two sausage biscuits and an order of hash browns. When I got to the window, the cashier asked me to pull into one of the waiting lanes because they did not have hash browns ready. Ten minutes after I ordered, I still had no food. I went inside and asked to speak to a manager. The manager made an excuse for why my order took so long and was extremely rude. She gave me a refund, but she did not give me any food because she said she wouldn't serve me because I was rude to her. That's how my last visit to this McDonald's happened. Fifteen minutes, no food, rude manager. Great job, guys. read more

Worst McDonalds I've been in. Very dirty, my food was super dry and the fries were stale. I asked where the napkins were and the cashier pointed at them while huffing. Would rather eat in a dumpster read more

Ladies and gentlemen, what you are seeing is true! This place should be a landmark as absolutely the worst McDonald's you will ever experience. You should just go for this experience. A drive thru-window who constantly needs you to repeat what you are ordering 2-3x, the person handing you the food without a greeting, thank you or anything. The wait is terrible, the food is never fresh and the customer service is not even in existence. Whoever owns this McDonald's in whitehouse needs to condemn it or sell it to somebody who can clean it up and encourage their employees to give a damn. I'm begging you, please go to this location to experience the worst McDonald's on the face of the earth! read more

Usually McDonalds takes like 1 minute to go around a drive-through with no people, but this one takes like 10 minutes.

i would leave 0 stars if i could!! there was a bug in my egg mcmuffin this morning, and when i called to them them the "manager" said ok sorry about that. would not go to this location. ps-i would leave a pic but i though it out before even thinking. read more

They need more friendly people. I went with my granddaughter and the girl that took the order was so cold and never greet me with some attitude. I wait like 25 minutes for my order and another's 15 minutes for my drinks. The worst customer service I ever had. They suck really bad read more

The absolute slowest McDonald's on the planet. Slow, slow, slow. This review was written during my last 30 minute drive-thru experience. If your in a hurry, best to skip this location. read more

This McDonalds is SO SLOW. I've been in line for 15 minutes so far and I am only halfway through. This will be our last visit to this McDonalds. It's my daughters birthday and she wanted McDs so we left 20 mins early but that was clearly not enough time. I could have had a sit down meal delivered in this amount of time. Forget "fast food"! read more

Service is terribly slow! Just keep driving passed it. You will spend way too much time waiting on your order. All I ordered was a large fry! Waited forever ! read more

The service was slow and the staff was going at their own pace. We got our meal and 1 hour we saw 3 people leave because of the service and the drive-through was not any better it was backed up to where the drive-through started and I saw cars pulling out of line because of the service and the backup read more