This particular McDonalds location is, in my opinion, one of the best. The quality of the food is above average, and the staff is fantastic. However, it falls short of the 5 star rating for this one glaring issue: After a couple major renovations in the last two decades the men's restroom still only has one stall! Given that the food here is so good, one such as myself is inclined to binge eat double cheese burgers until my colon swells up, like so many over-packed suitcases. Once you've finished your 3rd apple pie, you'll find the lackluster facilities ruining both the dining experience as well as a perfectly good pair of undergarments. Overall: Good food, great service, but I shit my pants. read more

Manager is the worst extremely rude! You would they say they open at 6am but they don't take your first order 7am. A coffee before work would be nice this is officially the only McDonalds opening for lunch time read more

McDonald's - Store hours - Burgers Near Me - Westfield, Massachusetts

This is the worst McDonald's I've ever been too. The second time I went and got no answer at the drive through with four-five cars behind us. No one was at the window when we pulled up. Again, second time it happened. read more

The service was not GOOD it was horrible! They said the drinks are out but they were actually working LIARS BIG BIG 1 STAR

The food here is usually okay, but I have been coming to this McDonald's for many years and it seems like lately the service has really taken a hit. They consistently get the order wrong or forget to bring the food out if you have a table number. It's also never busy, so it seems like the employees just goof off (you can always hear them talking and laughing nonstop) and don't really care if customers want to return. I'm all for people enjoying their time at their job, but there should be some standards for service in the food industry. The last time we were there, one of the employees was also pretty rude to us for no reason. It doesn't seem like there is a manager or any care for customer experience. Luckily Westfield has a second McDonald's that might be a bit better on the other side of town. read more

I ordered my food and got everything but my sausage mcmuffin meal, went back and they told me they wouldn't be able to make it since its "passed breakfast" and "they didn't have them", the cooking area was a mess and disorganized with employees swarming the order screen. the manager pawned off my issue to a poor cashier instead of handling it herself all around a horrible store DONT GO HERE read more

The wait time for drive thru is about 30 mins long on nights esp around weekend. Dont even walk in because ure basically invisible to them even with the kiosk order. Heavily understaffed . Need to do better. Zero stars. read more

This deserves no stars. Food was so dry, it had to be cooked(if that's what you would call it) hours before. Completely uneatable. Never going back. read more

Fries are pretty good, just a little too salty. Service is unfortunately bad though. Like terrible. They take too long. And overall meh. But otherwise it's pretty good. read more

Waited in line for nearly 15 minutes in the 2nd drive thru as the staff kept taking orders in line 1. Get my food and the kids meal cheeseburger has everything on it when supposed to be plain. read more

Never ever ordering from this McDonald's again! Ignorance and laziness has taken over. They always get your food order wrong. They never have a manager working that is available and they won't even take your order half the time, unless you order from a mobile app, they won't take your order. read more

Terrible terrible terrible. Waited in the drive up for 10 minutes with no cars moving. Finally get up to order at the second kiosk, and they let 4 other cars that were not waiting near as long go through with their orders in the 1st kiosk . Do you monitor who is next in line?? I understand busy, but that's ridiculous. When someone has been waiting in line for a while, and then you let multiple cars jump your order...can you say not happy!! Do better McDonalds. read more

What can I say? McDonald's sells garbage food, is more interested in profit over public health, refuses to introduce a vegan burger to their menu and continues to support and contribute to animal cruelty... I mean the list goes on and on. I decided to stop supporting them a while ago, and the more I learn about them the better I feel about my decision. read more

Most other reviews for this location are from before the dirty, decrepit old building was torn down and replaced with a nice modern restaurant. Problem is the service and management style have not changed. This place continues to be the worst McDonald's I have ever been to. I went in recently to get my morning coffee. I ordered at the 'kiosk' as there were no employees near the register. I was the only customer at the counter. I waited at least four minutes for my order, two large black coffees, while five employees stood around talking including the MOD. I took my coffees, thanked the girl and left. No attitude, I was not obnoxious at all. This is what was in the bottom of my coffee. I stopped going to this location years ago when an employee was cleaning something off the floor with a rag and spray bottle, no gloves, then stood up and asked for my food order. I thought with the new bldg there would be better management. I was wrong. I will NEVER go back there. read more

McDonald's - a cup filled with coffee - Burgers Near Me - Westfield, Massachusetts

I really don't see the problem with this restaurant. I've always been treated well and the food is pretty good consitantly and comes out in an orderly fashion. The new robot things took a couple of times to figure out, but I'm good with them. I'm mean it's Macdonalds so really what are people expecting? read more

The worst McDonald's ever! Doesn't even deserve a star. Called in ask if McFlurry machine is working. They told me yes. I got there and they told me machine is down. This is not the first time that's why I called to confirm but still feed me lies because the crew here are too lazy to make them. I will never come back. Burger King is down the street. At least they don't disappoint! read more

This is the worst McDonald's I have ever been to. The ice cream machine is always broken. No exaggeration. I have asked for a shake periodically over past year and no ice cream or machine broken. What they do have is a bunch of young workers yelling to each other. And flies lots of flies. The meat here is also very salty. I don't know why , but much saltier than other McDonald restaurants. And today the entire soft drink dispenser is broken. I wish another store would enter near by. Jim read more

I love McDonalds, but this one of the worst. - Filthy tables. Literally every table was dirty and had not been wiped down in some time. - Flies everywhere. - Bad service/screwed up order. read more

This place should improve their service, because people who work there are so rude. The quality of food isn't bad, but anyways they should care more about people. read more

The guy in sponge bob's mask was rude, and yelled at me and my friends when we just entered. You should improve your service

I was there at 5:02 am. There were no lights on in the drive through nor were the menus turned on. I waited until 5:10 am and drove around the front of the store. There was an employee making sandwiches and a lady pouring a coffee into a cup. I called the store and a lady answered so I asked what time do you open. She stated that "they open once they are ready. The time on the drive through or the window doesn't matter." So I then replied, let me get this right, you don't open at 5 am like you advertise, like is printed on your sign out front, like is printed on all of your windows for the lobby or drive through? At this point, she hung up on me. When I called back, the manager refused to offer her name or help me she simply stated to not call the store with complaints, call the 1800 line or fill out the form online. I again asked for her name and she stated that they have problems with their phones and I do not need to call the store then hung up on me again. read more

it's been good every time i have gone and there ice cream machine was finally "working"

I Stopped on my way home From New Jersey, All I wanted was a Big Mac and a Milkshake. I pulled up at 12:20 AM, in the Drive Threw, no one came to take my order, I pull up to the Windows no one at them, I pull around and Park and go to the Door, Sign on Door says they close at 1 Am, Tonight. I call the McDonald's to see if They were ok and Hope nothing happened, The Manager answered the phone, I ask them fort are you ok?, he answers yes, so I ask why are you not taking any orders he said we close at 1, I pointed out that it was 12:35, he then reply I decided to close early because we have an Inspection tomorrow.. I ask for the Store Manager Name, he Replies Tyler, BULL, I know who the Store Manager is, I let him Hang himself a little more, zip asked does Tyler know you Closed early, Yes he said. Ok, Just one more Question, How about CARMON. ( THE REAL STORE MANAGER ), He said I don't know..... Real Shame This used to be a good Place to eat... read more