This is a busy McDonald's and our expectations are low but they never seemed to amaze us with their inability to get orders correct. It's impossible to an item "with NO Cheese". Took 3 attempts for Quarter pounder without cheese. We thought we checked the Bog Mac with no cheese but then once home found 1 slice of cheese hiding. read more

McDonald's - Fast Food Near Me - Wellington, Florida

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One star because I had to pick one to write this review. Don't order from here! Warning, if you must order "to go" check your food. These incompetent employees placed a McRib in my daughter's order of 10 piece chicken nuggets. We rarely eat fast food but she was hungry while we were out so I decided to get her nuggets, she's a kid. Most kids love chicken nuggets. Anyways, before we drove away she opened her bag to confirm it was her nuggets, PTSD from wrong orders in the past, so she wanted to check it. She saw the 10 piece Chicken McNuggets box so we drove off to her play date, get there, open box labeled "10 McNuggets, find a nasty McRib shoved in there. I was pretty pissed because my kid was hungry and now I had to throw money/food away. I called and spoke to Ana, the Assistant Manager. The General Manager, Barbara, wasn't there ...supposedly. She confirmed they were shoving McRibs in the McNuggets boxed. I asked for them to refund my card since they screwed my kid out of her lunch. She said they couldn't without the card, I worked retail, that's not accurate. I have the receipt with all the Info. This McDonalds is a hot mess, we waited 20 minutes for one meal and it wasn't even right. I recommend you eat elsewhere, but if you're really in the mood for Mickey D's don't trust the labels from this location, actually open the packages to make sure it's what you actually paid for. The managers are no help. read more

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Order incomplete! No condiments that I ordered! Cold apple pie and guava cheese pastry as well. They also forgot my hash brown!!!!! read more

This place is pathetic. Ordered 2 Happy Meals, one McNugget and one Cheeseburger. Didn't receive the cheeseburger. Also found hair in the other ones fries. read more

McDonald's - Hair in French Fries - Fast Food Near Me - Wellington, Florida

Go through the drive thru. Order 3 cookies. Drive away. Open the bag. Only 1 cookie. Have nothing else going on. So I turn around and go back through the drive thru. Tell the guy working, "hey I ordered 3 cookies. You only gave me 1. Can I have my other 2 cookies please?". Tells me to pull forward. Hands me a bag and says, "sorry here's your other cookies". I say no problem man and drive away. I OPEN THE BAG. AND THERE IS ONLY 1 COOKIE. HOW HARD IS IT TO COUNT TO 3? It was made very clear. Dude was sicker than a dog coughing too. Cmon. what a clown show.......... read more

Truly Awful! - Hopefully someone from McDonald's Corporate is reading this review - Please send help! - Management is completely incompetent and staff are running around helpless! Observed staff socializing and texting on mobile phones - not attending to customers. Speed is atrocious! Customers waiting around for simple orders. I'm not sure how this condition is tolerated. G-d help this location! read more

McDonald's - Fast Food Near Me - Wellington, Florida

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I have been going to this exact mcdonald's for a few weeks now and each and every time i have been disappointed with my customer service and my food orders. for 3 weeks now they haven't had any doctor pepper and on top of the every other day there's a different drink that is unavailable. Today i was there and ordered two 10 piece nugget meals with sauce for both and didn't receive any sauce or 10 of the nuggets and to top it all off the fries were as dry as their service and had ZERO salt. read more

I waited 15 minutes for a curbside order that said it was ready. I would rate this 0 If I could this is the slowest one ever read more

If i could give 0 stars, I would. This place is most definitely one of the worst places I have ever been to. After living in the area for 7 years I would say with confidence that this establishment never fails to justify my dissatisfaction with the service and qualify provided. Disrespectful workers and earlier than established closing times are some of the discrepancies to mention. After their multi-week renovation I was expecting some sort of improvement; however, my dissatisfaction has only increased since. Best of Luck read more

Call us suckers, but the ONLY reason we go back is because it's close to home. EVERY-SINGLE TIME, they mess up our order. Tonight, we ordered a Quarter Pounder with cheese, no ketchup. It's on the receipt, right? My husband had to wait because it was a special order. Guess what? When I opened my burger, the ONLY THING ON IT WAS KETCHUP!!! There are always a bunch of teens working there & I'm to the point that I truly believe they do it deliberately. Not sure who the owner of this location is but listen up ...... corporate is getting an email. You have got to clean up your act or shut it down. We will gladly give the new Taco Bell across the street ALL our business. read more

I think all of the reviews below pretty much sum up our experience. The service is slow, the register person doesn't even speak besides telling you how much your order total is. We ordered a 20 piece and only got 10, no sauce after we asked for sauce and they said it was in the bag. Can't say we've ever had a good transaction here. After reading all of these reviews, how is this place still open? read more

The food is fine. But each time I have come here the tables and floors (at least in the play place area) are disgusting. I've had to clean them myself while waiting for the food. Oh and also, besides cleaning the tables myself, since all the orders are done on the kiosk and not to a person at a cashier, what are the workers actually doing here besides making the food? read more

Once again they really don't care about your order That's what you get when you order at drive thru this is the so called MEDIUM fries read more

McDonald's - a basket of french fries on a table - Fast Food Near Me - Wellington, Florida

The management has no control of the patrons numerous times fights would break out inside the restaurant it's become a hang out for unruly students after school who smoke I've witnessed workers getting high along with non purchasing patrons when you complain management does nothing I've also witnessed free food being handed out while I like others pay, they never get your order right causing you to always have to return when using the drive-in which honestly is the only Safe way to order and get food. Stay away from this establishment and if you don't never eat inside. Corporate should step in and clean house of existing management even though it's privately owned and operated. If I could rate a 0 even that would be generous read more

I Ordered a large coffee today at 4:00pm. At 4:20 I complained because I was still waiting for it and the owner or the manager an older woman asked me if I wanted grounds in my coffee. I said no wonder this place has only one star. Her attitude got worse and she handed me money back. She has no clue what customer service is. read more

went to mcdonalds last night at almost 12:30 am and was told they were closed even though there was a full staff & they are a 24 hr location -.- read more

I was in Wellington, thinking it was OK to just stop and grab the kids some ice cream. WRONG. This McDonalds was full of teenage kids, swearing and running around like idiots. There was also one girl who took her shoes off and put her filthy feet on the table! Staff did nothing to deal with any of these teenagers. So gross! read more

The Service here is absolutely outrageous. When I came here it took me 30 minutes to get my meal of a Big Mac and Medium Fries. And when I tasted the food it was cool. And the workers were just plain rude about everything. Also the workers have poor hygiene. read more

Giving a 5 star review because of one specific manager. Stephanie is an amazing manager and made sure I had a great time at this restaurant and gave me order options when I wasn't sure! read more

Just curious ...... do they purposefully omit something from every order? Every time l go there , They forget something. WOW! I'm glad they stopped giving out crayons... the drive thru employees must of kept eating them all !!! read more

If you place an order through the app and want to pick up by window it doesn't work they make you wait extra long waste more gas then have you pull up to the curbside number and have you wait longer stating that they're ordering system isn't corrected I'm very disappointed I have spent about 20 minutes for some unhealthy food and wasted gas. read more

Corporate needs to talk to the manager/ owner because the ice cream machine is broken every other week. Just laziness to clean the machine. Wonder how everything else is being cleaned weekly. read more

I ordered two cheese burgers plain with only cheese clearly you can see that it says it on the wrapper. If I could I would give 0 stars. I'm not sure if it's a management problem or what but this mcdonalds sucks. read more

McDonald's - Burger made wrong - Fast Food Near Me - Wellington, Florida

absolutely terrible food IF you ever get your order. finally decided to give one more chance and waited 35 minutes just to be told they had not started making it yet. what a joke. read more

I guess new and dirty is better than old and dirty. I'm glad to see the renovation is done but the place is and always was dirty. Staff really needs to take better care of this restaurant. Really too bad read more

This particular McDonald's location should just be shut down. It's 5min from my house, so when I'm desperate, I always give it another chance, and every single time, I regret it. Last night, I went there to get the Shamrock Shake. They did not have it. How's an Irish descendant supposed to celebrate without it? I mean, there's a "Mc" in "McDonald's", they should at least acknowledge the Irishness of their name if not anything else! read more

Oct. 09, 2016 2am, Owner of this McDonalds. There's a difference between not having a product and not choosing to serve a product. It's false advertising when you say you're going to serve breakfast all night , but then choose too omit serving certain items, such as hash browns , by saying you don't have the item, when you don't want to serve it. I asked the gentleman tonight , he was extremely polite, if you all choose not to serve hash browns or if you just don't have them since it was my third time asking for the item and being told you didn't have it. It was confirmed that you choose not to serve hash browns at this hour. Just be honest and don't lie to your customers. This is the third time that I've gone to your McDonald's to get a breakfast but I've been told that you didn't have hash browns when in fact you just choose not to serve them which is what you advertise. read more

The McDonald's on Greenview Shores and Wellington never has ice cream available after 8 PM... It always conveniently stops working. It is so annoying, especially if you wait on the line for a long time just to find out that as per usual the machine is broken!. Staff is not very friendly either, very very disappointing read more

Cold food! I have avoided this location because of their terrible reviews but it's close to my house and needed to stop with family on way home from airport for something to eat. I went to this location over the one on 441 because of distance and bringing it home and wanting it to still be warm. We got home less than 5 minutes after ordering. All of the food was so cold. Fries, burgers... everything we ordered. I would not normally complain about it but it was so obnoxiously cold. We had to nuke everything. It was my first and only time going here. read more

SO RUDE. It used to be a quick stop on Fridays when I have about a thousand kids in my car and a thousand places to go, but the drive-thru staff is the rudest I have ever encountered. They ignore the customers, laugh and talk with staff instead of doing their jobs, and NEVER get the orders correct. The last time our food was cold, they forgot napkins and straws, and the girl was sharing some kind of inside joke with another employee and was completely unprofessional. read more

This bitch charged me $5 for 2 and forgot my fucking smoothie and made me pay again 100% do not recommend

This mcdonalds is very well managed. There was a long line this morning so I had some time to observe the front and back and they are very quick, focused and dedicated to their work which is hard to find in the restaurant business. The manager Miguel does a fantastic job:) read more

I went in to get a 6 piece nugget meal with large fries. First it took 5 minutes for them to put it in a bag even through there was only 2 other people there. I got my food and left. When i got home i opened the bag and took out the 6 piece nuggets. It felt light and i started to think they gave me 2 or 3 nuggets. When i opened the box all i found was a half eaten chocolate chip cookie. read more

I don't know how this location is still open! If you ask for something extra in a sandwich (bacon) they will charge you for it but then don't put in the sandwich! Service is terrible! They have no respect for the costumers! And just the fact that I saw a cockroach crawling on the soda machines, would never make me want to go back . read more

My first review ever- EVERY time I go here I sit in the drive thru line for what seems like 20-30 minutes. Absolutely ridiculous.

Absolutely disgusting. All the trash cans are always full and the place is a mess. I realize they are located near a high school but for crying out loud clean up the place after the rush. read more

No matter when I have been to this particular location, my order has been messed up! Fries are about the best thing going at this location, if they can get them out before they're cold! I have ordered coffee that tastes as if it had been brewed with an old filter! I've ordered frappes and got the wrong flavor! I finally just said No, I won't go back to this location! Tried it again tonight with Uber Eats, ordered at 3:38 A, noticed delivery times kept changing... Finally changed out the door time to 4:15A. Needless to say order cancelled, never again!!! read more

We drove up through Drive thru and the Manager "Portia" took our order. We told her that we had an app deal for free cookies on 12/24/20. She said that we had to make a purchase for $1. The app said no purchase necessary. We made a purchase anyway and had to repeat the order to her. First time I ordered the combo with chicken nuggets. She then only heard the medium drink and fry, not the chicken nugget meal. Then we paid, got to the pick up window and McDonald's charged us $1.39 for the cookies. The manager was very rude and nasty, then in a rush gave us back $1.35 in cash so she short changed us. She wanted us to drive around through drive thru again to get the free cookies and another person gave us back the 4 cents then another gave us our free cookies and didn't apologize. Very rude people. Slow and stupid and we told them about the free cookies first before ordering. They don't know what they are doing!!! These people need to be retrained and you have to hire people who understand the English language I don't know what are you doing at all don't know how to treat customers I have a restaurant myself in the area somebody ever spoke to one of my customers like that I'd be fired on the spot kept arguing with us and telling us that the cookies were not free I showed her the app because she was too stupid to understand what the word free or just doesn't know what the hell they're doing here this is the worst Mcdonals from New York to here 1200 miles over eaten tons of them is the worst one ever went to have a nice day read more

If I could give this location is zero stars I would. The longest 10 minute wait for a couple of ice cream cones with no one in front of us or behind us. Worst customer service ever! I could see the employees standing through the glass on their telephones while we waited. read more

i went in to get a coffee and complained to the manager twice and they still didn't have it out and then the manager came up to me and was like why are you still waiting here and i was like i told you twice i haven't got my coffee and then it took another 15 for them to get it for me read more