OK, 4 stars relative to McDonald's not as a cuisine as a whole. I haven't eaten at a McDonald's for years. Surprised to see mostly in-app or kiosk ordering. I got the app and saw a special for only $5. xx for a medium fry, drink, and choice of nuggets or Big Mac and maybe a third choice. Good deal! I chose the Big Mac. To get this deal, a QR code appeared. I didn't see at any kiosk to scan this and actually didn't see anywhere to scan this. An employee came to my aid and did the transaction at the (abandoned) register, so that was good, attentive service. To my surprise, the Big Mac came out picture perfect. My recollection of getting a Big Mac at McDonald's was that the lettuce looked like it exploded, the patty and buns were skeewampus--just a mess. This one was actually perfect. So...large is now "medium." The size of the fries and drink were what used to be the large size some years ago. Quality of the food is the same. The fries still give a weird after taste when you eat a fry and then take a drink of pop. This happened years ago when they abandoned using lard because of the falsehood that it was bad for you and switched to a worse yet alternative of a vegetable oil. McD's fries used to be the best on the planet. Used to be. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

We ordered to our table and it never came 15 minutes later. I checked on it and it was waiting at the front with our table number. The only time this has happened at a McDonald's. There has been a spill of milk and French fry's in the kids area for 45 minutes. Of course it's packed, a kid is here for her birthday. Very cute! read more

McDonald's - Happy meal - Burgers Near Me - Vernal, Utah

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We had an online order to pick up from the drive-through and when we got to the drive-through they said we needed to come in because it wasn't showing up on the system, when we got inside a lady came up to help us and we told her what was going on, she looked up the code and told us that it wasn't showing up in their system and then she just walked away so we waited a minute and someone else came up and asked if we needed help and we told him what was going on and again he looked it up and said the same thing and he went to the lady we talked to before to see what to do and she just said that there was no online orders in their system for us. I understand it's not their fault that it wasn't showing up in their system but they didn't even try and help. read more

The WORST McDonald's in the entire world...period. Absolutely horrible food, order accuracy....‍

Employees are polite but kept disappearing from the front counter without saying anything. Service was slow and they were out of drink lids and straws. Food was average McDonald's fare. read more

I'd give them 0 stars if they let me. Worst fast food experience ever! Over cooked food and took 40 minutes to receive food. read more

Arrived at 10:20 for breakfast. No one was working the counter so went to order from kiosk. Two of four broken. Was 1/2 way through order when it locked up. Went up to counter and waited for someone to come up. When she got there and I placed my order, she said they were not serving breakfast anymore. That it ended at 10:30. The time was 10:32. Might never eat at a McDonald's again. An AMAZING lack of customer service!!!! read more

It's hard to get any service to order anything. You have a very long wait just to get help and then you have to holler to get help. It takes 20 minutes to get a sweet tea. Nobody was doing the counter so everybody had to wait just to get help and then before that you had to yell ask for help then you got it with attitude. read more

The service is slow. I mean, turn off the car and wait for only one car in front. Shake didn't even have all the addins. read more

The food was basic McDonald's but it took forever to get. The service was pleasant. It's worth the wait if you have the time. read more

McDonald's - Bag - Burgers Near Me - Vernal, Utah

Not overly impressed with this location. The staff has poor attitudes, and 90% of the time when I order for delivery, they don't know how to properly assemble an order. Maybe corporate McDonald's can get in touch with the franchise, because the franchise obviously doesn't care about this location. They definitely need help. Better service and less attitude read more

McDonald's - This restaurant location cannot comprehend what a double quarter pounder means, I guess it doesn't mean two patties.. - Burgers Near Me - Vernal, Utah

Horrible customer service. Seems like the staff hate their job. Poor attitudes & they don't want to be there. Paid in cash and we're given only part of our change back because they were out of coins. For a place that's open 24 hours they should have enough change. Plus ice cream machine was out again. If I managed this place, I'd be re assembling my crew. read more

The line was super long, and very slow moving. The food wasn't great(I know it's fast food), not super warm, and a little squished... but the employees were professional and friendly when I got to the window, that took them from zero stars up to two stars for me. read more

Worst service ever!!!! No problem charging your card. But they butcher the order. F'n horrible!!!!

Went to micky Dee's at 12:30 p.m for a quick breakfast combo... There were many cars in the d.t, I got in line and the wait wasn't too bad, ordered an eggmcmuffin combo, paid got to the window and got my beverage..was asked to pull forward, I 1st asked for some picante sauce then happily pulled forward. It was a 12 minute wait for them to bring out my food, I checked the bag and there wasn't any picante? The friendly girl walked back in and got it. Got home (5 minutes) and got the food out.. The reason stated for pulling me forward by the guy at the window was "So that we can cook your food fresh" The English muffin was so dried out and stale that the circumference was basically like a crunchy crouton, the center was tough & chewy.. If I had to venture a guess that muffin was toasted and held since lunch change-over at 10:30-3ish :( I ended up leaving the d.t at 1:06p.m Not impressed. read more

Nothing makes me want to quit eating fast food more then McDonald's employees for months every order I have made has been wrong they don't listen and they are very careless read more

Ate here on thanksgiving since they were the only place open. Fish fillet didn't seem cooked correctly and wasn't hot enough. Tasted okay. Counter person asked me, "so are you from China or Japan?" Wtf? Seriously. Ughh. I replied, "That far away and foreign land known as California" She looked stunned... and didn't know how to respond. Small towns... read more

McDonald's - two burgers in a box on a table - Burgers Near Me - Vernal, Utah

They gave me 5 nuggets instead of 4. Whoever is working the McNuggets deserves a raise I'll tell ya what. Great service all around!! read more

McDonald's - 5 nuggets instead of 4!! What homies - Burgers Near Me - Vernal, Utah

Worst McDonald's I have ever ever tried to eat at. 15 workers, 12 couples, a few children. Tried cooking my quarter pounder twice and still only managing barely brown. Raw meat is disgusting. My fries got cold while I patiently waited. Now I've lost my appetite and no apology from the manager on duty.? Ridiculous. Be smart and don't eat here. read more

I love spending my entire lunch break waiting for a cheeseburger and fries. This McDonald's is staffed by 14 year olds, and you can tell. Not worth the time, or the money. read more

I found a hair in my cheeseburger made me puke I'm so disgusted with this company I want my money back it looks like a beard hair they should be wearing hair covers im so mad right now. read more

I made a mobile order and picked up curdside. Immediately they brought me the wrong order as soon as I pulled up, no biggie. I let the employee kindly know that it wasn't my order and she tried to argue with me. Still not a big deal. I then proceeded to wait 20 minutes. Another lady pulled into curbside pick up after these 20 minutes went inside and immediately came back out with her order. I had to walk inside to get my order after I'd spoken to an employee and checked in on the app 20+ minutes prior. I ordered 2 drinks and 2 food items. If you can't properly offer services then don't offer them. read more

This is a good McDonald's but their chicken is to burnt or over cooked. But the rest of the food is good.

Normal food for McDonalds, but lots of issues. 1) They are very very slow. Think they put priority on drive thru and leave dine in people hanging. This is the slowest McDonalds I've ever been to. 2) They have the electronic menu ordering kiosks, but 80% of the time it doesn't take your credit card and you just have to go to the human cashier. 3) Many of the seats are torn or broken. 4) Many times their fountain drink is out of order on one or more flavors. read more

This brand new McDonald's is very nice instead with modern decorations and a earthy color palette of browns and greens. During our visit in Vernal we were hungry, it was Sunday, and we didn't have a lot of options. So we stopped at the always reliable golden arches. I've taken to eating at McDonald's a lot more recently than I should be. I'm hooked on their new Frozen Strawberry Lemonades and on a hot summer day they are a temptation I find hard to resist. With a lemonade in hand I most often will also be tempted to get something to eat too, my favorite is the dollar menu spicy chicken sandwich or when I'm hungrier the crispy chicken club is great too. Like them, love them or hate them McDonald's serves up some tasty food that's cheap and convenient and sometimes that's exactly what I want. read more

Great if you want to wait forty minutes for two pies. The night crew is top notch. Thirty minutes for a McFlurry. The cook in the back was chewing. Maybe he ate my food and that's why I waited so long. bah-da-bum-bah-bah.... I'm lovin' it read more

This is thee most disgusting horrible place in the Basin. They should be ashamed. We went on a Sunday at 11 am. We literally were the only people inside aside from another family eating at the table. The teenager that took our order was rude and very incompetent from the get go!!! Their Co2 was out, understandable. So no sodas big deal. But it took over 20 minutes before I went to the counter to ask where our simple order was. All I was told was they were sorry and understaffed, yet everyone in the drive thru was being helped left and right. Waited another 5 mins to be told the same thing. Meanwhile a blonde employee was wiping her face and touching her nose and mouth and placing food into bags. Our order was dropped then reput into the bag. I asked for the manager and got a refund. She didn't even seem to care how upset their customers were. That's the last time we go there. Disgusted!!!!!! read more

When I pay for a fries I expect a full fries but no they barely fill it. I am so sick of this I love there food but I feel like I am paying for nothing! It upsets me that I am wasting my money on there damn fries. This is what I got when I pulled them out of the bag! read more

McDonald's - a pair of french fries on a table - Burgers Near Me - Vernal, Utah

Every time I go, the customer service is terrible. They always have attitude and aren't friendly at all. They always mess up food even if it is a simple order. Our drinks are always wrong every visit. It's getting extremely old. read more

I love Mickey D's but I got a 20 peice chicken nugget and they only gave me 19.. So they owe me another chicken nugget.

I ordered two meals and ordered a large sweet tea and a large coke and they got the meals right but they gave me 2 waters instead of the sweat tea and coke read more

their ice cream machine is always broke. i have been here almost everyday hoping that it is fixed but noooooo. they always like " we cant do ice cream right now" like step your game up!!!!!!! read more

If I could give a zero star review, I would. Make sure if you do decide to go to this horrible place you ask for a receipt. Because they don't give them out unless you ask, but they require them if you have any kind of complaint. The GM is rude,, and will call you a liar. The food is just meh at best. SAve your money, go elsewhere. read more

Korbin is the Maine homie there man made sure my fries were extra soggy and fries in dog piss water mad respect

I can not believe how you are treated at this McDonald's and they think it is OK? I have tried to get ahold of management for the way that we were treated and they seem to not care at all! I don't want to seem petty because it is a McDonald's after all and it wasn't that my expectations were high by any means whatsoever. But wow it took it to a whole new low! I can't say enough bad things about this McDonald's and their customer service is abysmal! Nonexistent! I wonder who is actually training them? I know everyone will still keep on going to McDonald's because it is McDonald's I just wish that they would at least try. At least somewhat give a crap that they actually have a job. read more

Their food wasn't cooked the burger was cold and pink and didn't give half of the order the food tasted off just one of the worst services I've had read more

This place is so bad I don't know where to begin. The most noticeable thing at first is the noise. There were about 10 employees "working" there, and most were shouting, yelling, goofing off, and posturing. One of them was actually standing there humming a song and twirling like a ballerina. We managed to find one of them finally willing to take our order (there are kiosks, but none of them worked), and 2 big macs, fries, one drink, and two hot fudge came to over $15. Fast food maybe, but not cheap. Didn't have to wait long but took quite a while to find a semi-clean table (there are no clean tables). Wiped a table, sat down and realized they didn't give us our sundaes. The cardboard fries weren't hot anyway, so I went back and tried to corner one of the hyper kids and asked for our sundaes. I got a blank stare, she moved around a bit, and got busy with something else. I caught the eye of another person, asked her and she asked someone else to do it. I lost track of who was going to actually do it. In the meantime, the lady who I think was the shift manager told everybody to stop taking orders for ice cream products because the machine was down. After 10 minutes I literally gave up and went back to my cold meal featuring dry big macs with tasteless hamburger. My wife gave it a try, and 3 minutes later she was back with 2 cups of ice cream with fudge topping that looked like they had taken spoonfuls and scraped it along the top of the clear plastic thing they put on them. This is without a doubt the worst-run food business of any type that I have ever seen. I am actually quite easy to please, and am very slow to complain. You should have seen the other customers that had problems (most everybody). Stay away, you've been warned. read more

Middle of the road as far as McDonalds go. They tend to be slower than other McDonalds but they are friendly and the food's what you expect from McDonalds. read more

Waited in the drive through, at the ordering prompt, for 10 minutes. No one came on, no one said anything. Then, when someone FINALLY decided to wake up and (slightly) do their job, they told me "please wait a minute". More cars in the other side drove through (ordering, paying, and receiving their food while I sat there stuck). After a while, someone asked "have you been helped?" (yeah, on the drive through prompt). I told them no, and once I finally got to order, was informed that their latte machine was down. Nice! I waited 10-15 minutes for absolutely nothing. Thanks guys! Your "customer service" is epic. Couldn't have even said ANYTHING for that period of time? Couldn't have told me the machine was down prior to wasting all the time I had prior to work? I didn't even have enough time to go elsewhere because I wasted so much time sitting at the prompt. Typical basin crap. read more

I purchased the buttermilk chicken sandwich and it was 75% breading. It was 1/5 of the size of the same sandwich at other McDonald's franchises. It is painfully obvious that the manager/owner are skimping to save money. Also, I got food poisoning from eating it. Thanks, but NO THANKS! read more