I know, it's fast food- what should I expect... but honestly I don't recall having a terrible Mcdonalds experience in the past few years until today. With a kiosk/mobile order exclusive system, I was hopeful and thought thiis would streamline service but it doesn't. This is right off I-4 so I can only imagine how many people stop in for a quick bathroom break and a bite to eat... frustrating that it isn't such a "quick" pitstop after all. I gave them the benefit of the doubt since there were others waiting so 15 minutes later they called my number and placed 1 bag on the counter for me and walked away. only half my order came out (1 of 3 meals, 0 of 3 drinks.) Staff hid in the back the entire time so it takes quite some time to flag someone down with any issues or requests. When someone did come out and noticed I was still waiting by the counter, she questioned what I was missing so I listed it off and included all the sauce. She came back another 5 minutes later with just the drinks and no additional food or sauce. 25 minutes for some nuggets and milkshakes are just not it. I suggest to find another pitstop elsewhere. Update: just when I finally take a bite of my McChicken sandwich, I feel a kick- they gave me the spicy... LOL. Had to surprise me with one last flaw to the order. Touche, Mcdonalds. read more

McDonald's - Inside: Kiosk and mobile order only - Fast Food Near Me - Tampa, Florida

Came in for a Cole and fries. My order was out quick. Staff was friendly. Fries were hot and tasted good. And my coke was nice and crisp!

The worst McDonald's I've ever had the displeasure of entering. Absurdly long wait, and for some reason I vomited an hour after eating it. What are they doing to the food. So glad I yacked it out. Don't go. read more

I don't know why I still give it a go and visit this McDonald's location, every experience is unpleasant. The standard failure is that they always miss items on orders larger than one meal. I suggest that if you come here please check your order for completeness. I visited the store in the morning and was short a hash brown. When I spoke to the lady at the window was very aggressive defending herself indicating I ordered wrong and that I would have to pay for the extra hash brown that's supposed to come with the meal. I simply gave up on her attitude and on this location. I'm not saying don't visit this place but if you do, ask for a receipt (I didn't get from the cashier) and check your order. read more

Usually I'd say the food and service is good here but they love to use the "we don't have ice cream here" or Our ice cream machine doesn't work. WHY IS ICE CREAM AND MCFLURRIES ON THE MENU YET THIS LOCATION REFUSES TO SELL OR SERVE IT?? Also- they never put toys in the kids Happy Meals unless you catch them or say something after you have already paid for your order. Owner: Check in on this location please. Bad enough one hash brown is over $3!! There are plenty other locations and fast foods to patron and overlook this one. read more

Well my Quarter Pounder came out without cheese as requested, in a timely manner, the tables and floor were clean enough, I got to order from a live person, so a 4 the day I was there. read more

McDonald's - a woman and a child in a fast food restaurant - Fast Food Near Me - Tampa, Florida

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Finally one with a working milkshake machine. Also got a hamburger and a McNuggets. For less then $8.00. read more

Ok so this is the first time that I used curbside pickup at this location. It took 10 minutes for them to bring the order out to me. They were not busy and I watched several cars order and get their orders at the drive through. No real reason for the delay BUT when the lady did come out she did apologize for the wait. The reason for the 1 Star is because the fries were crap. McDonalds should never use the phrase "golden" or "Crispy" for their fries. These things were soggy and limp at best. Come on people, how hard is it to make fries the right way? Follow the directions from corporate. Fry them for the right amount of time, no less. Once done you let them hang and drip off some of the frying oil before you put them in the bin to salt. read more

McDonald's - Mobile order. - Fast Food Near Me - Tampa, Florida

Slowwww incompetent, unacceptable behavior and service doesn't care about customers. This experience has turned me off from ever going to a McDonald ever again so I might have just added a few years to my life read more

The slowest most incompetent McDonald's I've ever been to. Took 30 minutes to get two items with only a few cars in front of me. Couldn't remember a single one of my items (had to clarify my TWO items multiple times AT the pick up window), speakers at drive through were so quiet you could barely hear, etc. just horrible experience. Was hoping for a quick stop on my way home. Will never be stopping by this McDonald's again. Literally couldn't remember fries and an ice cream. Had to call the store multiple times to even have them bring it out. Don't bother going here. read more

Heading to the beach for the day. Kids were hungry and bathroom breaks were in need. We quickly decided to eat at this McDonalds location. I would say this location is the WORST location I have ever been to. First, I blame Mcodnalds as a entity for allowing an establishment to go so down hill. The bathrooms were beyond disgusting and non functional. I would blame staff. But the broken bathroom and discolored (yellow spotted) toilets are up to higher management to fix (they cannot be cleaned). One out of three worked and it was horrid. Second, to make it worst... the two employees who walked out of the broken stalls. Which continued to add water on the floor coming out form underneath the stall. Walked out without washing their hands. I followed the female employees out and asked "Are you going to wash your hands?" The one responded, I used sanitizer. And I said "there is no sanitizer in the bathroom. That is unacceptable" luckily her manager walked up and saved the situation and told me that she promises she will ensure both employees wash their hands in the back. I am beyond myself and this location. Poor management and hygiene expectations. And even poorer acceptance of upper management for not visiting this location and taking care of needs beyond their employees. read more

I'll be back even though they're using computer screens and I'm not so sure how to use them. I wish there were more employees to help. I heard McDonald is carrying crocs in the happy meals. I want one I'll be back. read more

Eh... It's Mcdonalds, what can you expect? Drive through Monday night at 10:00pm. Got up to the left speaker box and waited. They took 2 orders at the right speaker box before some guy took my order. Ordered the buy one get one with a medium fries no salt and a cup of water. When I was done, I pulled up into the line of 5 or 6 cars. Took about 11 minutes to get to the window and thats with two of those cars sitting on the side after paying. Get up to the window and the lady confirms my order. Nope, that one isn't mine. Told her what I ordered, and she says nobody there is no order like that in their system. Eh, figures... As I said, its McDonalds, what can you expect? She took my order again and I paid. I asked for a receipt twice before she actually gave it to me, and mentioned I wanted ketchup and mayo in the bag. Food came while I was at the window. Look in the bag, no ketchup and mayo, but they did get the order right along with the no salt on the fries. She gave me condiments after I asked her again. Food was to be expected. They got the order right, no pickle on the big mac, but there was next to no lettuce. And the burger was very flat. Obviously nowhere near a McD commercial, but yeah, very little lettuce. All in all, if you have to go here, you know what to expect. If there was something else open that night (non fast food) I probably would have gone there instead. read more

Workers were super rude to us. Portions were beyond pathetic. I've never been to a McDonald's that's as chintzy as what this specific location is. It was so bad we could not help but laugh about it ‍. The large order of fries I got was filled up about 1/3 of the way. I asked them to fill it up properly which they kinda did. She gave me a "are you serious" look then walked over and spoke to a couple different coworkers about it before having them fill the fry box a bit more. Then when she gave it back to me it's only filled maybe 3/4 of the way. I did not have it in me to argue with her so I just walked away. Then when we got back to our table and I pulled out the other food, that's when I realized all the food was prepped in that way. I just happen to notice that fry at the counter, as it was visible on top of the other food. I should have gone though it all at the counter. Instead of arguing with them (which would ultimately get me nowhere) I figured I'd just take a couple photos to post for others to see. The photos are of the amount of lettuce they put on my chicken sandwich then how many fries they put in my small order of fries. It was actually filled fuller than the large order we got. Hopefully being called out on their bad business ways, Hopeully they will step it up and be better to their customers. It's just not right to charge someone for a certain portion then not give it to them ‍ read more

McDonald's - This is the portion of lettuce they put on their chicken sandwich. - Fast Food Near Me - Tampa, Florida

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It's like they are dealing drugs through the Drive Thru. Took 2 cars next to us while we set there.. the car at thE pay window passed something back and forth and then drove off(took like 10 minutes). Had to re-order at the pay window. Had to re-order at the device window. Sill had to wait for 5 minutes. We only ordered a Diet Coke. read more

I will say this, they are a lot of weirdos out at 5:45am at this McDonald's. I went through the drive thru & got a frappe & biscuit, good to ok service but the girl behind the glass was complaining about a customer that (I think) just went past the drive thru window then got back in line, not sure what that episode was about then the driver in front of me handed back a biscuit, guess it was not his. (Probably mine, GREAT!) this McDonald's is located off the interstate. Unfortunately McDonald's has been known for their HARD biscuits, this was one of them. It was to the point I was unable to eat the edges of the biscuit & has to throw it away. Not sure why, I can go to Speedway (a gas station) & get a great sausage, egg & cheese biscuit but not McDonald's. I need to rethink coming to McDonald's for biscuits. Even this frappe had lots of ice chunks in it, whatever! read more

McDonald's - Frappe - Fast Food Near Me - Tampa, Florida

Dirty, very very dirty. Food all over the tables and floor. And the staff made no attempt to clean the floor or tables.

i just went there and they our order all wrong , we asked for everything fresh ( we got a 10 piece meal and a hamburger with only cheese and ketchup) and the fries were very very salty like they were drenched in salt and i was given a regular cheese burger with onions and mustard and pickles. and the girls are the window were rude and did not speak. the fries were soggy read more

McDonald's - Cheeseburger - Fast Food Near Me - Tampa, Florida

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Just passing through and needed dinner. Got two quarter pounder, fries, and a kids meal. It was some of the best food I've had from a McDonald's, and I drive across the United States. Definitely will stop by again. Staff was friendly as well. read more

If I could give this McDonald's a minus 1 star I could. I ordered a special made Quarter Pounder with Cheese inside at the kiosk and they got it wrong three times. The restaurant was completely disorganized and restaurant crew doesn't know what they are doing: More socializing than taking care of customers. Believes me to wonder, is getting orders wrong plus rude and discourteous customer service plus testing customer patience to the point of said patience wearing thin a part of McDonald's/Caspers Company's (Caspers is the franchise owner of many McDonald's in the Tampa Bay region including this one) customer service training and standards? Poor customer service can run a restaurant out of business. Bottom line: Avoid this McDonald's if at all possible. If you go here, go inside and check your order before you leave. read more

Bullshit bullshit bullshit. This mcdolands makes us wait extremely long for our order.... Me and my husband .....come multiple times and they had to redo my order because they got something wrong and OR forgot something..... they have a lot of attitude and don't do there jobs correctly very upsetting. Don't ever come here it's horrible :/ I've never been to such an awful McDonald's ... read more

I was asked to pull forward for a McFlurry. I'm currently at minute 13 on waiting. Since I apparently have the times, I figured I would leave a review. read more

Laaaaazzzyyyyyy. The ring lady at first window doesn't hear . They don't take order correct. When you get to the second window and they miss items in your order they can't even ring you up for it. Nor they want to. They just tell you to go around again and order . Like why? For something they didn't do correctly . This is the third time it happens. Either the workers are lazy or the cashier is deaf. read more

This entire staff needs to be fired ! They are very unprofessional and rude this place is like uh zoo ! Wild animals running around everywhere , my burger had cotton balls on it . My fries tasted like they was fried in salt OIL ! My sundae came out in a plastic cup full of 1% milk and my sprite came out like seltzer water !!! This place crazy ! And my nuggets came out like ROCKS read more

i went there yesterday on july 18, 2022 going back home to plant city. i got a quarter pound with cheese, large fries and swt tea. the bun on the sandwich was so hard. the bun was not fresh but i was almost home. i wont be going back to that lousy service... i was there at 1:20pm . my order was 86. read more

Where to start......Created a mobile order and proceeded to go pick up my breakfast...Got to drive thru line and girl at speaker order box asked what I wanted..Told her, "MOBILE ORDER PICK UP...she made me repeat it like 3x times! ...Got to window and the girl there tells me 7.46???....I said no...ITS A MOBILE PICK UP..I already paid thru app.....She didn't know how to retrieve my order and was getting frustrated and kept saying I dont want to do this???....had to pull up , till they figured everything out..what should have been a EASY grab n go...Also apparentlythey have people who are Stealing BIG orders so they ..AGAIN.....after like 15 min of wziting.....made me repeat my order...before I could leave with it.....smh......Long story short BAD CUSTOMER SERVICE AND VERY UNPROFESSIONAL....Management there needs to be talked to and reevaluated! ..... read more

Greg is hysterical! Really good guy and very sweet. He had me smiling the entire time :) I enjoyed my visit a lot thanks to him.

The only reason I'd give this store any stars is because once in a while (in the afternoon) there are a group of really efficient kind woman and girls who are quick, other than that, this McDonald's is a bummer. A lot of the time you will wait for more than 10 mins to just order at the drive through. If you go in and order, you get ignored. There are a couple of workers who are very kind but as a whole this store is upsetting. Just to further my point, I came to this McDonald's to cure a hangover in the afternoon, and the team there was so quick, fun, and friendly. They are a five star team. read more

if I could give zero* stars I would. I have never been ignored standing in line in my life like that. We were as patient as can be. we stood there while the five employees took care of one girl that seem to be a friend of theirs and they wouldn't even look at us. Blatantly outright ignored us. I hope corporate McDonald's shuts them down ASAP read more

Quick checkout times on the drive thru during the hectic AM rush makes for one satisfied customer! No surprises here at this McDonald's as you come here knowing exactly what you are going to get each time with no surprises. Food is ok but what else do you expect for a fast food chain. Its cheap and does what it does best, fills you up just enough to get by to the next meal Each person i've encountered here always greeted me with a friendly smile and a greeting - Thank you! Inside the bathrooms and sit down area inside are clean which is a credit to the staff. 5 STARS for the restaurant cleanliness & staff 2 STARS for the food itself Now If every McDonald's only offered Chicken McNuggets in the AM ... read more

Would give zero stars if able. Got entire order wrong, and what items were even in the bag, were trash, stale, ingredients missing, absolute ignorance. Manager didn't care. Don't waste your time going to this McDonald's. read more

Stopped here several times but today my order was brought out to my vehicle and the lady set everything on my hood!! I asked to please not do that next time and she responded with "I'm pregnant, go inside and get it yourself next time!" The she stormed off glaring at me. I will not be back. read more

Waited 20 mins while other people that ordered after me got there food togo. Meanwhile my food sat, ready to go and was never gave to me till I said something about it. Then what seem to be the manger on duty had no regard for my meal as it sat there. There was no apology but, "sorry just got here" which was false as we had seen him when we first walked in. The general manger should keep his store in check! But obviously having Saturday's off is more important than delivering quality service for McDonald's. Never will we go back to this location! Wendy's will be our option next visit. read more

McDonald's - Fast Food Near Me - Tampa, Florida

At a certain time of night this McD only does cash and refuses to give you a receipt. Sketchy. A large woman was cleaning the cafe machine with no gloves or anything but was serving drinks and touching caps. Gross. Waited in drive thru for over 10 min for an unsweetened tea and Big Mac. Nobody addressed me , so I didn't bother to tell me they gave me $3 too much back from my $10. Hope you enjoy your corporate complaint filed by a former McD employee that actually cared about its franchise. read more

This McDonalds didn't salt their fries, said everything we pretty much wanted wasn't available and being in the restaurant world I know they probably just didn't feel like making it. They yelled at us to pull forward when we were missing items from our order. Pretty whack tbh. read more

If I could give 0 stars I would. Terrible for health and bad service. My general idea for McDonald's isn't that great and this has been the worst visite. Also bathrooms are very dirty read more

Worst service ever nobody doing anything nobody moving van in the drive-through for over 30 minutes waiting to get a hamburger everybody complaining management doesn't care McDonald's really need to look in the shedding this restaurant down or firing everybody inside here because nobody wants a job read more

I stopped here to grab a quick bite before I came to work. And I was hoping to be in and out but that wasn't the case. Drive thru was not busy but it took forever for me to pay for my food and to receive my food. The food was decent but the customer service was just very slow. read more

Terrible service - cannot get a simple order right - train your staff to work better .

This the worst McDonald's I've been to. We literally waited 40min. Instead of making food for the long line, god knows why a employee started cleaning the drive thru windows. I would have just left but already too invested in waiting and hangry =.= read more