I am currently sitting in the drive-through of this particular location and we have all been waiting almost a half hour for our food. I don't know what is going on inside, but this is completely unacceptable.. if I could've gotten out of the line I would've read more

Our order was simple but I had to comment on the efficiency. The order was easily placed and repeated. There were two vehicles in front of us at the drive thru, one car obviously had a large order, that being the only delay. The employee at the window was fast and very cordial. Our order was correct and my husband said he was impressed with his sandwiches. Overall a great visit and we will definitely be back. read more

The staff here pay little or no attention to customers. Even when asked a direct question, rather than speaking, they would simply point. We ordered using the table app, which indicated that our food would be brought to the table. Instead, they did not come out from behind the counter, but yelled out from where they were that the order was ready. We had to remind them that we were not provided our drinks and only then did they provide cups. The fries were soggy. The burgers did not taste fresh. Some of us felt a little bit sick at our stomachs after eating there. We noticed other people had similar experiences in getting the attention of staff while we were there. Some actually walked out, and we wish we had done the same. Saint Simons Island has such a reputation for customer service and a welcoming environment in their sit down restaurants. It's sad that a McDonald's on the same island would be such a far cry from that. Recommendation: if you're looking for fast food, go to the deli counter of Winn-Dixie. It'll be less expensive and tastes better. read more

This is the slowing McDonald's we have ever been to. Lines of cars just sitting waiting on food. I do have to admit that I'm the food is on point. read more

Trash.. real crappy excuse for a McDonald's. The same lady took our order @ window & delivered 9 the next. Real crappy location! read more

McDonald's - Trash... real crappy excuse for a McDonald's. - Burgers Near Me - St Simons, Georgia

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bought 2 bacon egg cheese biscuits. They added $6 to my total with no explanation. Receipt says 2 bec biscuits. 3.58 Tax .57 Total. 10.15 My math does not compute ! read more

Just save your time and don't go. Arrived at 9:06 and no one would take order in drive thru. Drove around and guy was standing inside, on his phone, waving me off saying they were closed. This isn't the first time. read more

This McDonald's needs more employees. Waited 20 minutes for a cheeseburger!!!! At 1:00pm there are 10 people waiting in line - no one to take orders. read more

DO NOT go to this McDonalds. Employees are RUDE. You will wait in drive through for a long time and then not get your food! Biggest waste of property on St Simons Island. I have 1 star only because app requires one. read more

Rude, indifferent employees. We all know the food is garbage, the least they can do is be nice...

Ordered our food from the kiosk and we were being sprinkled with rain water leaking from the roof. As we waited for our food we noticed an employee chatting by the French fries and was eating out of the cooked French fry bin, she helped herself to more as she kept talking, she didn't notice us there while waiting for our food to be prepared. The ice dispenser machine had sitting water in the tray which looked gross. Both bathrooms were not sanitary. At least there was a wet caution sign at the cashier station to avoid slipping as we picked up our meal. read more

McDonald's - Rain water sprinkling down from roof at cash register and at kiosk. - Burgers Near Me - St Simons, Georgia

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I went in this McDonalds today about 1 PM and stood at the counter at least 10 minutes trying to get someone to take my order. Three employees were in the cooking area having a very animated converstation. One of them would glance at me occasionally and then go back to the conversation. I finally left with no food. Will NEVER go back there. read more

Here's what one can generally expect here: 1. Slow service (never enough employees it seams) 2. Often difficult to communicate with employees 3. The place is often unkempt -- tables not cleared/cleaned, hand sanitizer dispenser not filled, etc. McD's are generally mediocre-poor due to their poor food quality but this one is below average -- even for McDonalds. read more

McDonald's - Empty sanitizer dispenser (complaints go to feedback@mcdcorporate.com) - Burgers Near Me - St Simons, Georgia

The people are beyond disrespectful. Couldn't even take my order. Stood for 10 mins before they told me to do it myself at the kiosk. I'm visiting from out of state and this has been the worst experience. read more

Open late. Close early and have Horrible attitudes, especially when their within an hour or two of closing when they feel like it. The only consistency is they're terrible. read more

I have gotten use to McDonalds being a last resort with lackluster food, but today, it completely hit the mark! I wish I had taken photos! The sandwiches looked like the ads - nice height, perfect toppings that are actually placed nicely on the burger and hot! The fries were awesome - hot and a full container!! Bravo for this McDonalds!!!! read more

I seldom go to McDonald's but did for a quick burger...it was awful!!! It looked as if it was thrown together and it was hard around the edges like it had been on the warmer all day!! Disgusting! Plus it was 6:30 and nobody there!!! If I were the owner I would get on site...fast!!! read more

This is the worst MCDonalds I have ever been to. And I'm old. It is filthy. The bathrooms haven't been cleaned in forever. The restaurant has garbage in tables and everywhere. Water is dripping over the registers from air conditioning and the staff truly doesn't care. Waited forever for someone to even take my order. Save yourself the aggravation and go somewhere else on the island. Lots of great restaurants. This place is awful. read more

It was okay.. I guess.. It was really a mess. The employees were sweating very badly and seemed under staffed, over worked and irritated. Im glad all I was getting was 3 large drinks. Maybe illgive tgem a try another day hopefully when there not busy. read more

Unfortunately, this McDonald's has the worst service of any fast food restaurant I've been to. First, the doors to the restaurant are almost always locked. You cannot reach a manager you cannot speak to an employee. Second, the drive-through employees are as slow as almost any fast food place I've ever been to. There is constantly a line of cars waiting, but not moving. Finally, in the evenings, the restaurant is not supposed to close until 11 PM. However, the employees unilaterally make the decision they don't want to work and begin telling people at about 845 or 9 o'clock that they're not taking any more orders for the night. Vehicle after vehicle of potential McDonald's customers comes through the drive-through and is turned away because the employees don't wanna do any more work. my guess is that if the corporate office or the owner of the franchise knew this, they would be extremely upset. Don't come to this store if you can avoid it. read more

I genuinely don't know how this location is still operating. Every single time I go through something happens. The employees don't communicate to each other or customers because they always have AirPods in, the food is poor quality (stale or cold), an item is always missing, the inside is either closed or opened at any point during the day, and I tried going in the drive-thru at 9pm on a Friday and waited 10 minutes for someone to say "oh we're closed." After asking why all I got was silence. This isn't the first time any of this has happen. 0/5 stars. Don't waste your time here. read more

Will never, repeat NEVER, go there. I have been living on the Island for five years, and the service is terrible, the order takers are rude, the food is ALWAYS missing an egg, or the burrito is unreaveled, or worse. One star is too many, but my only choice. I prefer to drive across the causeway to get a decent breakfast. read more

Worst Mc Donalds ever! Consistently bad service. Cashiers look you right in the eye and after you carefully place your order beginning with,"this will be for here" ask you"will this be for here or to go?" Its like they look right through you and are too distracted by all the banter and horseplay in the background. Went there today and an employee was openly arguing with the manager on duty. Always under staffed in late afternoon. Cold food on one occasion, sauceless filet-O fish on another. Massive confusion ensues if you ask for extra bacon on your BEC biscuit. For christ sake! Its Mc Donalds I know. I dont expect miracles of cuisine or real food but at least listen to me when I order and try and hide your utter contempt at me being a white male! read more

1 star is too high. Order placed at 10:28am. Asked for money back at 10:55am and walked out. Egg McMuffin meal, sausage McMuffin meal and Big Breakfast. Nothing special. Not busy but everyone seemed confused. Not the first experience like this at McDonalds so can only blame myself for trying again. They have completely destroyed the concept of fast food. read more

Very clean place! Love the new renovations they have done. The staff was super helpful and nice. This was such a pleasant experience.

The lady working drive through was very disrespectful. Not only did she yell at me to wait I sat there for 10 minutes and then she had a attitude and started yelling at me the whole time. She didn't get my order the first 5 times I repeated it and then kept yelling she needs to be fired!!! read more

By far the worst service I've ever had at any restaurant. Unbelievable attitude and wait times even when I'm the only car in line. On top of that my order is wrong. read more

this place sucks. the cashier got a horrible attitude and they're slow as ever. wouldn't recommend

11:06PM - May 8th. Worst customer service we have ever gotten. Waited in drive thru for 15min and nobody said anything so we pulled up to the window and the lady working it lost her mind on us talking about she was the only one in there handling food and drive thru and we should have waited our turn. We apologized and explained to her that we could not hear anything via drive thru and she told us to kick rocks... yikes at the management at this establishment. read more

Just went through the drive thru and my sons chicken nuggets were hard and crusty. Our fries were not even cooked all the way, still white and mushy. What is going on there????Have the owners just given up?? read more

I have visited often. Today is my LAST time. I try to give people a chance but this McDonalds needs to be cleared out and new staff and management brought in. First, the person taking the orders for the drive through is RUDE. I don't know if it's one woman or several but she/they needs a HUGE attitude adjustment. This happens mostly in the afternoon, mind you. I will get to the mornings in a moment. Anyway, if you are ordering at the drive through in the p.m., expect the woman to be speaking to you taking your order and simultaneously training or speaking to other staff. This may be the main reason my order is ALWAYS wrong. When I get up to the window, my money is taken, but then I'm asked to pull up to the door while my food is being prepared. WHY? there is no one else in the drive thru. You don't have a few hamburgers microwaved to go? Come on! When they FINALLY (I've waited 3-5 minutes in the drive thru) bring your food; it's the wrong order. Something is missing, something is added, it's really a mystery as to what you will get. The LAST straw is this morning. I knew I should have passed the place by, but I was running late and needed some coffee and a something to eat. I have adopted a low-carb diet, so I knew what I wanted order. A sausage and egg biscuit ( I was going to lose the biscuit) and an Americano coffee. When I ordered, I saw the screen reflect my exact order. But what did I get? A sausage biscuit ( no egg) and caramel macchiato (has a whopping 50 carbs!) I was in a hurry and didn't check until I got to work. I'm pretty sure most of the staff is illiterate, or pure evil. Visit this place at your own risk. I was stupid enough to visit more than once. Don't be me. By the way I wish I could give zero stars. read more

Awful awful service. Employees were extremely rude. Shorted me on food, didn't give me half my order then we're upset with me when I asked for the food I didn't receive. read more

It's McDonald's. Do you like McDonald's? Then you like this one. No need to rate the food, but the atmosphere is fun for a McDonald's. Island-y. read more

Service is super slow and the chick that appeared to be the manager was extremely rude. We had to ask another lady to take our order due to the "manager" acting as if we were invisible. Save yourself the trouble and go to ChicFilA next door. You've been warned! read more

Literally found a fly in my food. And my food was cold. Go to a different fast food restaurant.

Extremely slow. Need to have people pull into the wait parking. 13 minutes for a Diet Coke.

INSANE! I was greeted at the drive-thru by a female employee who yelled "Yeah?" when greeting me. I proceeded to order a happy meal and while doing so the employee yelled at me, literally, yelled what I wanted next. I said that I wasn't finished with the happy meal choice and was yelled at again "I already got what you want! What now?" I asked why she was yelling at me and she said because she already knew what I was ordering. I started to speak to continue my order and she yelled at me again! I told her not to yell at me and as I was driving off, she screamed some obscenities through the window toward me. This woman was PSYCHO. I had my 5-year-old granddaughter in the car listening to this craziness. This was the most outrageous experience I have ever encountered ordering a simple happy meal. This employee should NOT be working anywhere with the amount of rage she displays. It was clear I bothered her by coming to the drive-thru. She was pissed that she had to actually work. This behavior was clearly accepted by the manager because there was no way that the entire restaurant did not hear this! read more

I agree with what everyone else has said except they do get my order right. I may be retired by the time they take my order and then get it. Very understaffed. read more

My experience at this McD's is consistent with many previous reviews....it's beyond terrible !! When we placed our order in the drive-thru we heard the employee loudly groan when my wife asked for a mocha coffee. They couldn't figure out how to make a cup of coffee and said it would be about 15 minutes to process the order. Needless to say, we passed. The employee wasn't worth 15 cents/hr. read more

I love McDonald's chicken nuggets. I've been a fan of McDonald's since I could say Mcnugget. This McDonalds has some of the best customer service in the area. If you want to eat breakfast here be warned it's usually very busy. read more