Pre-pandemic I visited this McD's more frequently. Don't recall any probs, in fact it was pretty smooth @ the drive-thru. This morning was a different story. Both drive thru's had about three cars in line. I got in the outter lane. It took a bit when I got to the menu / order point. The speaker was barely audible when I ordered my Bacon/Egg/ Biscuit. Sandwich only I specified. I noticed it was $4 and some change. " Those are still baking , could I suggest the Sausage/ Egg/ Biscuit?" Sure I answered. When I got to the new outside cashier, he blurted out a confiration of my order, which I asked him to repeat....and I stated I had ordered the Sausage and Biscuit sandwich only no meal, he said "Oh, they overcharged you..." Without clarifying, he switched my order to a Sausage / biscuit ONLY. And yes it was $2 and change....I should have been tipped off. When I got to the pick up and the guy who could have been the manager gave me my "Sausage biscuit" sand. And sure enough after I had pulled away and went to eat my sandwich discovered: A greasy overly salted biscuit with JUST a sausage patty, no "folded" egg. So it was a case of one extra employee involved (3) and myself ....communication breakdown. NOT the end of the world. I will not boycott this store due to a minor screw up on both sides of the window. I will just be sure my order is understood and complete before I leave the premises. read more

Ordered to go on Xmas day. They were slammed. Long wait at curbside. When I got home, fries half empty and no sauce for nuggets. Busy isn't an excuse for poor food/service. Sigh. Cool this is the first drive thru in the country--maybe it's time has come and it should close. read more

This is the worst McDonald's I have ever been to in my life. We ordered at 1305. It was a larger order so they asked us to wait in the pick up area. We have been waiting for over 40 minutes for our order. And. Even once we got our food-- they forgot our drinks and our condiments. And knowing that-- the employees STILL managed to take care of orders behind us first and we are still waiting. They knew about the problem for 10 minutes and we're still waiting. At this point apologies mean next to nothing when they're so empty and this isn't the first time that we've had this issue. I am disgusted about the amount of money that we spent today and the service that we received. read more

The service is slow..... I get it, people need jobs but everyone cannot work fast food. They always make you park under the arches bc they cannot get your food out on time. I honestly believe this McDonald's hires the incompetent. read more

I came at 9 am with my family ordered 2 hash browns, 2 oatmeal and orange juice and a hot chocolate. The orange juice they gave me was expired AND watered down. My hot chocolate was coffee. They also kept forgetting things in our order, and would get annoyed when we would let them know we were missing things. DO NOT go to this mcdonalds. worst experience i've had. Mr ronald would be disappointed. read more

It dont take 20 fucking minutes to make a double cheeseburger and fries. The only reason i came here is cuz everything else is closed after 10pm. Avoid this place like the plague read more

Not always terrible but depends on who you get for the shift lead. I understand that being short staffed can be overwhelming but you can't hold me hostage in the drive through so the kitchen can "catch up". When I go inside to see what's going on after being in the drive through for ~30 minutes the shift lead is making jokes to the cooks that there's a long line and one of the cooks responded with "good". Not good... like come on please try to pretend like you care. Only time in my life I've made a formal corporate complaint. Just go to the one on canyon de Flores they don't have the same issues. read more

Shouldn't be waiting for 25 minutes for a 6-piece kid meal. I shouldn't have to go into the building for a mid-twenties want to be teenager throwing my kid's food around seeing if it ends up in the Happy Meal box. Also, if you want proof of receipt then start giving them back out AGAIN!!! read more

Last several trips have been disappointing. I've visited in the afternoon. Almost always missing food from the order, never get the sauces that are ordered, and even napkins are hiding behind the counter that must be asked for (employees have to be stopped instead of them seeing you standing and asking how they can help). It's hit or miss if any special requests are fulfilled on an order, e.g., no pickles. The place always seems to be clean, I'll give them that. Online orders used to be a mess. Not sure if they got better, but I gave up on trying. read more

I've been to this McDonald's three times. Whether they were busy or not, the service was exceptionally slow and our orders were consistently incorrect. Out of all three times I did not receive the sauces requested once. Two of the three times, I was in the drive through for almost 45 minutes. Easily the worst McDonald's I've seen. read more

We go to this McDonald's regularly for coffee and sometimes food. Their Frappes are always good as is their ice coffee. The food is hot and delicious. We order in the app all time and we never have issues and I love their reward system and deals. I've saved a lot ordering through the app. Occasionally, there was an issue with an order but the staff was always very friendly and had no problem fixing it. Overall very nice McDonald's. read more

Order from the app to wait 30 minutes on multiple occasions. Order from the drive thru to wait 30 minutes as well Unreal how slow this McDonald's is read more

there was a glitch in our mobile order unbeknownst to me it didn't show up for the crew to cook..even tho my order showed on the screen After my toddlers n I had been in restaurant for 30 min. I checked to see what was up showing my order confirmation. Jesus graciously explained the issue and quickly got our order going ! Then made sure we were served I appreciate that kind of customer care and courtesy!! Well done Jesus!! read more

The food was completely inedible! The worst McDonald's I've ever had! My dog enjoyed it though

I placed my order 15 minutes in advance, and then when I got to the restaurant, I had to wait another 20 minutes for my food when there was only 5 other people in the restaurant and only 3 cars in the drive through when I pulled up. I then got home with my 4 burritos and 2 breakfast sandwiches and found a label from Burrito mix in my food. The food was inconsistent and cold. I called to complain about the label in my food and they just said, I wasn't the one making the food so it's not my fault. read more

McDonald's - A label from a product was put inside my breakfast burrito. - Fast Food Near Me - Sierra Vista, Arizona

Love Micky Dee's been coming here since. Great coffee and cookies. Good place to stop when on road quick and easy. But ask hamburger only ketchup. read more

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Terrible management & never get orders correctly, I would say Zero stars. Would "NOT" recommend!!

Bruuuh! This McDonald's is wild ! Customer service sucks! I went through drive thru, I ordered my food. I didn't want a drink , the drive thru fella yelled "NO DRINK?" I told him no... then I ge to the window to pay , i asked the "manager" if Apple Pay works since I left my wallet at home. He said "idk let's try" what kind of answer is that? Well anyways.... I got my order ... it's a complete mess... the drive thru took for ever to get through ! read more

McDonald's - a donut on a wrapper - Fast Food Near Me - Sierra Vista, Arizona

Way overpriced... e.g. breakfast sandwiches have nearly doubled in price, and they are now charging $3 for a single hashbrown patty. For that price, you can buy a box of ten hashbrown patties at Walmart. The fries are still the best (if you get them fresh cooked)... that's why I'm giving McDonalds the one star. read more

The location is very nice compared to the other mcdonalds location. The service seems pretty slow though. I ordered a ice cream cone and sundae mobile order and that took a while before it came out. read more

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What can I say it is McCrack and you will eat no matter what. That aside the service was good and order was correct. If you expect anything other than the McDonalds experience check your house for gas leaks. read more

This is an updated review: I will still give the same rating because the workers are disorganized, forget things in the order, and will even argue with you about silly things. I suppose it's McDonald's however I've seen more professionalism in many other McDonald's. read more

So I placed an order through door dash, and my dasher tells me that they throw my food away, and then the " manager " tells the dasher that he doesn't have time to sit around and wait, i called and asked why my food was thrown away and the person that answered sounded so ignorant and said " uhh i don't know " etc. Never coming back or ordering through door dash. read more

I'm uncertain why they say they're 24 hours. Most of the time the night shift is busy cleaning or doing something else when you attempt to make an order through drive-thru. It seems like unless you use the app you're going to wait at least 30 minutes. I've had to request a refund twice the last 2 months because after they make you pull forward they couldn't find my food. Most of their problems could be solved with better management. You would think with how much money they're charging now they get afford to hire more employees. read more

This place is horrible... They are super slow and rude. The manager got an attitude with someone who had been waiting for about 45 min. read more

I just left there, after watching a lady complain about her order being short a burger! She got her burger...but when I got my order... I asked if my order was completed, the girl who argued with the lady said, yes that's your order, I checked and was missing a whole thing bacon burger meal, apple slices in one of the kids meal, and no honey mustards!! Someone is definitely hungry at the back kitchen if all these orders are missing!! it cost me $45. For an incomplete meal!! They really need to stop smoking that bud! And get there act straight!! They're not even looking at the order on the board! It tells you everyone's order! I do not recommend this McDonalds to anyone! I'd rather go to McDonald's in Washington state! They never get orders wrong! But it's too far so I'll go across the street to Arby's for a burger anywhere besides McDonald's! read more

Poor service, cold food. Stood at counter for 5 mins. Never even got eye contact. Drive thru BUSY and diner EMPTY! Left hungry. read more

McDonalds.... This location is the home to the first McDonalds drive thru window. Recently they completed a whole new make over. The place look nice, new and the kids love the play area. This place looks hip and fun with a bunch of open seatings, touch board menus to order from if you wish. The food taste the same which is good.... The reason for two stars is there service and professionalism.... I've had to ask for my order after waiting 15 minutes for a kids meal and a Big Mac. My ice cream has came out completely melted and I had to ask for a new serving. I think it comes down to the age of the young workers, learning how to work and be productive. However, management is hard to find at times and they are missing there part to hold operations together... read more

McDonald's - Fast Food Near Me - Sierra Vista, Arizona

This McDonald's is such a mess. There aren't many choices in Sierra Vista for food, period. Often, when going through the drive though, I'm given the incorrect food. Today I went though the drive though and ordered. I was told that my food wasn't ready and would be out soon, and to go park at the front door. It took almost 20 minutes to receive my food. This was not the first time. I would like more choices of food in Sierra Vista, for that was good and easily available. read more

If you try the drive-through in the morning, be prepared to leave unhappy. I've been there three times, the first was 10 minutes after it was supposed to be open and it still wasn't open because the manager never showed up to unlock the doors. The second time the person speaking through the speaker was literally unintelligible. The third time they asked me to pull around and wait for my food by the front door when there was a gigantic tractor trailer in front of the front door so I had to go back through the drive-through a second time, only to get my food and find it it was burnt and my orange juice was not orange juice but was in fact just yellow-colored water. read more

Everything about this McDonalds is really bad!!!! The buns are stale, fries are old and the people that work there are rude!!!

Ordered two breakfast meals via Door Dash this morning including two hash browns, but did not receive either hash browns. Would be nice if this McDonalds ensured orders are complete before handing the orders over to the Door Dasher. read more

Just awful. No customer service, the screaming kids were unbearable, and they don't offer any senior discount.

The drive through is SLOOOOING down. I do not see them using the spaces for vehicles to park in while waiting for orders. Then the smaller orders can flow. read more

the food was horrible 24.00 bread was hard French fries soggy when I asked for fresh bad experience never go again read more

McDonald's - a half eaten hamburger in a box - Fast Food Near Me - Sierra Vista, Arizona

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First Drive through was a great innovation. No cashiers or menu boards inside, WTF!! Worst idea ever. 14 minutes for FAST food?? Their service is going downhill fast. I had previously given them a 4 star rating and now down to a 2. read more

This is the hippest Mc Donald's I have ever seen, and the hospitality was amazing! I had the pleasure of meeting Leeann, the owner, and this one is special to her. Looking forward to this Spot, for our Mc Donald's fix! Bravo! read more

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Horrible service in the Drive-thru on 03/05/23 - 20 minutes. The vehicle delaying numerous vehicles from being served in a timely manner should have been asked to move forward to the #'s out of the drive thru. read more

Whatever you do do not get in the outside drive through. Stuck there for over 20 minutes because they did not take any orders over there. This isn't the first time this has happened and with a car in front and one behind there si no options. read more

Instead of a full on review, let me just copy over the Tips I've entered when my brother has dragged me here: 11/4/14 - Just had to ask the supervisor at the expo station to wash her hands after she licked her fingers, then touched a child's toy, put it in the bin, touched the counter repeatedly & shoved her hand in a bag for a to go order. Employees were acting like they were a bunch of rude high schoolers, giggling & making fun of customers when they thought no one was listening. Even heard same supervisor say "we can take this out to the parking lot" with a few head snaps thrown in. Done with this place. 5/14/12 - Meal had 1/2 the amount of fries than normal. Seems this MD's is falling into the "service rut" that afflicts nearly every SV restaurant. 5/11/12 - 3AM. Tried to give me 5 cold nuggets & a piece of some other chicken substance to make a 6-piece? Meal cost $6.67, though a 10 piece is $5.99?? read more