I came to eat here tonight which is 5 pm on a Sat night Jan 29, 2022, because I was attending a square dance festival in town and needed to eat at a place that had wifi.
There was a 15 min wait because they only had 3 servers for this Sat night so they blocked off many empty tables because there were no servers to provide services.
I ordered baby back ribs for $19.99 full rack. I asked for my sauce on the side.
When the ribs came, they were all burnt black on the top as in the photo. I said to my server that they looked all dried out and crispy like beef jerky. Will told me it didn't have sauce on top, and if I felt I needed to trade, to let him know.
Later, I asked Will if it was possible if I could have more Cole slaw because the little sauce container only had two tablespoons in it. He said "he would see what he could do". I also asked for little take out cup of BBQ sauce for my ribs leftovers.
Will surprised me but bringing me this larger soup cup of cole slaw. See attached photo. I thought, that was certainly generous of him, and started to eat it.
Well, the dry ribs was passable and I don't like to waste food and restaurant's money, unless it is totally not edible. But, meat was edible and not all dried and crispy in between the rib bones.
I would have given my experience tonight 4 stars because William B. my server, was very attentive and came back twice to ask me if everything was OK.
But when the bill came, I got charged $2.99 for "mashed potatoes" and .50 for the to go container if BBQ sauce. I have never been charged for to go BBQ sauce, ever, but maybe due to Covid losses, restaurants wanna charge for every little crumb to make up for their losses.
Will was explaining away the "mashed potatoes" (no key for Cole slaw) $2.99 charge, I told him all that he was saying to me now, should have been told to me when I worded my query in the word you read above, which was worded to ask between the lines and tone of voice if I could have another sauce container of two more tablespoons of Cole slaw. Get it?
Well he didn't get it and was quite long winded about reasons for the charge and why it was called" ALA garlic mashed potatoes" on my ticket. I stick to my guns that he would have told me all this detail when I asked for a little more Cole slaw.
Will went to ask the manager, who took the $2.99 off the bill. I was ok with the .50 for BBQ sauce because the ribs were dry and I needed the sauce.
Two stars because of reasons discussed above and also tabletop was very sticky in the center with built up oils like you'd find on a stove top that you hadn't cleans for a while. They tried to clean with napkin, but did not have Comet or 409 grease cutter, that would have removed the coat of sticky buildup, so I put a napkin over the sticky area.
I would have given 4 stars if it weren't for the surprise $2.99 on the bill, and 5 stars if the ribs were not so dry and crispy, because until the $2.99 charge, Will was a pretty good server. read more