We had a huge meeting in Westlake that felt like it went on forever, so my wife wanted to drive through Malibu after. I told her it's kinda ugly after the fires she didn't believe me. We drove through... and yeah, I was right. Not much has changed. We ended up at this McDonald's, and no lie it took 30 minutes just to take the order. The girl in the BMW in front of us took 15 minutes, but it wasn't even her fault it was the girl taking the orders. She moved slower than a sloth in a snowstorm. When it's finally my turn, I order something simple 30 seconds, tops and she still gets it wrong. I'm sitting there like, "Damn, can't even take a simple instruction?" Then I pull up to the window, and the BMW girl is still there complaining about her order being wrong too. I just smiled and shook my head. I tell the cashier my order's wrong, and she tries to correct me like, "Are you the customer or am I?" Then I pay, ask for ketchup, and the guy says "OK" and hands me the bag. Looked fine, so we drove off. Five minutes later, my wife opens her food no ketchup. She was mad, I was tired, and all I could do was laugh. Two stars for the comedy show, not the service. read more

I'm very disappointed with my experience at this McDonald's location. I waited a long time for my order, and when I noticed two Happy Meals sitting on the counter, I asked about my order. The employee told me she would take care of it right away, but then handed me the two Happy Meals that had already been sitting there for some time. I was especially concerned because these were meals for my children, and food should be handled and served properly. When I opened one of the Happy Meals, I found a dirty napkin inside the box. I immediately brought it to the employee's attention, and her response was, "It's just nuggets." That response was very upsetting and made me feel like my concerns about cleanliness and food safety were not being taken seriously. Thankfully, a manager came over, asked if I wanted the meals remade, and took care of the situation professionally. I appreciate the manager stepping in and resolving the issue. I hope management addresses this with the staff because customers, especially parents ordering food for their children, should be able to trust that their food is handled with proper cleanliness and care. read more

McDonald's - Rude - Burgers Near Me - Santa Monica, California

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When in high school, I worked at a local McDonalds for years. I had a great time and still think of it a lot particularly since I had the pleasure to meet Ray Kroc and had a very engaged conversation about his standards. I would have never thought that one single person would have such an impact on a company with close to 2 million people working there. Or, more precisely: I would have never thought how bad things may become after the person had left. The attached picture says it all. I was embarrassed and I will sure never go again. read more

McDonald's - That's what they call large fries. - Burgers Near Me - Santa Monica, California

Dear McDonald's Management, I didn't realize making a cheeseburger had become such a complicated task. I ordered one, drove away, and discovered it was missing the actual beef patty. Apparently, checking that a cheeseburger contains a burger is too much to ask. Please train your employees properly. Customers shouldn't have to double-check whether the most basic part of their meal is even there. Absolutely ridiculous. read more

McDonald's - Burgers Near Me - Santa Monica, California

This McDonald's needs to clean out its fryer. Hashbrowns constantly have a toxic old oily aroma. Disgusting! Shame on you for cutting cost to the point where your oil is nauseous. read more

It's been a LONG time since I've been to any McDonalds. But this location tucked away on Pico Blvd in West Los Angeles on the edge of Santa Monica is one of the nicer locations. My number one draw is they have fantastic ice coffee for 1.99 they also offer nice outdoor seating which I usually find all to myself. Why pay more? As far as the food goes it is what it is. McDonald's. Fast food. A once in a while indulgence. Some of the reviews expect a little too much. The workers are all really nice and hard working. The place is also always clean. It's as good as it gets for McDonald's. read more

McDonald's - Burgers Near Me - Santa Monica, California

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This location sucks at customer service. They made my order wrong 3 times. The same day. It seem like the workers were out of it. Either they have a disability or they were on drugs. Worse customer service read more

The worst McDonald's by far! I ordered the 2 cheeseburger meal with a 6 pc chx nugget. The cheeseburgers were missing the ketchup with pickles. I had to go back and ask them to pls add it in; the kid in the kitchen thought it was funny. The cashier was nice to address the team to please make them how they're suppose to be to avoid customers having to return so I appreciated that. Got him and then noticed a black hair in my fries - threw them out immediately. My coke and nuggets were fine. This is now my second visit where I have to return because the quality isn't good. Last time the fries were stale and staff were fooling around while the cashier was trying her best to hold down the line. Never coming back again. read more

My most recent trip to this McDonald's they ended up forgetting my drink and I had to wait about 5-10 minutes to get their attention, the guy didn't even realize he had forgotten it. On top of that when I was ordering I asked for a chocolate milkshake and they said their ice cream machine was broken however while I was waiting for my drink I saw them making McFlurrys and milkshakes. Overall their attitudes were horrible and very poor. read more

15 minutes ego I got the bacon egg and cheese biscuits,was cold. Biscuit was old totally messy sandwich. This is the worst McDonald's I ever been read more

No refills at this location. Friendly staff and happily employees but serves no refills like other locations.

I hate this mcdonald's so bad. Every time I come the workers are rude and have an attitude. They always take forever to take your order and give you your food. Once I ordered a hamburger and they gave me JUST MEAT. When I checked my receipt they only charged me a patty. WHY WOULD I ORDER JUST A PATTY? They refused to let me pay for buns and were very rude. another time i came they took more than 45 minutes and forgot completely about our order and didn't even apologize or seem apologetic. read more

We arrived at 8:10 pm and finally put our order in at 8:16 . No cars waiting . We didnt get our order until 8:40 pm . Waited at the main window for 30 mins . No one responded. Ignored us . Never received our drinks , incorrect order . Fries were cooled . Asked for large they gave us small . We asked for new fries and they told us they just made a fresh batch . No one working drive thru but the workers went up to the drive thru window just refill there drinks . Asked for a refund and they refused to give it . Called the store and GM hung up on me . Very disrespectful and wanted refunded !!! Never going to that location again read more

If there's one phrase that I could use to describe my experience here it would definitely be I'm Lovin It! Out of all Mcdonald's locations I've been to, this one probably gave me the best ice cream ever. I came through the drive thru around 10 pm and there was no line. I was able to redeem some points through the app for a free ice cream. I didn't expect anything since every time I come to any Mcdonald's location their ice cream machine is always broken. Luckily, the ice cream machine worked here! I'd like to add that the girl at the drive thru was also very kind. My soft serve vanilla cone was more than I could ask for. It was also surprisingly photogenic! read more

McDonald's - Soft Serve Vanilla Cone - Burgers Near Me - Santa Monica, California

I just want to give a shoutout to John the manager on duty Saturday morning. There was an issue on their end with my mobile order app. I was trying to go through drive thru to make it quick but ended up having to go inside to talk to someone since the drive through cashier was unable to help me. John quickly and efficiently assessed the problem and had it resolved in less than a min. I thanked him and he literally said "just trying to make sure you have a good day Miss.". When I say you have no idea how much I needed that kindness today; it meant so much. Thank you John for your professionalism and humanity. read more

a bunch of weirdos and freaks. I work retail customer service so I almost get it because it's rough out there but they share about 1 brain cell between all of them. I did get my food though so there's that read more

This is the 4th time I have gone thru the drive thru and like clockwork, if you order more then 4 items they will make a mistake!!. This time I did not catch until I was home...this is what happens with $20 an hour employees????. Unreal. read more

The trash dump of another McDonald's location is better than this one. Fries are cold and soggy. They "replaced " them by just microwaving them. No one working at the drive through around 8 pm, food was wrong, drinks are super sweet in the self serve area, missing items. Just go to any other location. read more

The line at the drive-through is long and moving SO slow! We waited in line for over 10 minutes and didn't even get to the window where we ordered food. We decided to leave because coming to a fast food restaurant is to get your food FAST. I won't wait 30 minutes to get my burger and fries. They need to hire more people. read more

How the hell did they mess up my order when I asked for a plain bacon burger, and they added everything besides the bacon. Wtf!!!! There soda sucks too. read more

WHAT in the Santa Monica is going on at this location? This looks like a Frozen Pattie from Walmart. The pattie feels and taste like rubber. What is this? Much lunch break is completely ruined. Did McDonald's changed the Quarter Pounder Pattie? Very much unhappy. I can't eat this mess. Not even chewable. "Where the beef"? read more

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Shoutout to they new guy kevin he's the most amazing and valuable employee in the entire establishment his work ethic and attitude is manager criteria and that's coming from a manager of a very successful business read more

Order two plain mcchickens with "nothing on it" and I got two mcchickens with bread and sauce, but no chicken. Got me a chicken less mcchicken, call it the mcbread with sauce. man what the hell read more

I ordered 2 sandwiches at this McDonald's, and they only gave me 1 -- but still charged me for both. It wasn't busy, and this should've been a basic, accurate order. No apology, no offer to fix it. read more

Terrible McDonalds Store-Dirt everywhere, employees just talking in the front not taking care of customers or of cleaning up the mess. Had to take the food to go because of terrible smell. read more

McDonald's - Burgers Near Me - Santa Monica, California

They did not fulfill my order correctly, instead I got less. Ordered one Double Quarter Pounder and 10-Piece Chicken Nugget and this is what I received: I checked my order before leaving the premise, got 8 pieces of Chicken Nuggets even though box says '10-Piece'. My sandwich says 'Double Quarter Pounder' on the box so assuming it is ok and correct. I quickly went back in and they replaced my nugget with 10pcs. Great, right...? I left and later found out that my Double Quarter Pounder was a REGULAR 'Quarter Pounder', and NOT a 'Double' as paid for. I thought it looked small and when I double-check the sandwich closely it only had ONE patty! Even though the box says 'Double Quarter Pounder'. I couldn't fathom the thought, either they ripped customers off here or the people they employed are serious retards - albeit getting paid more than $17/hr! So furious beyond believe since I do not live in the area (I live in Pasadena) and couldn't go back. I've already contacted McDonald's headquarter regarding the issue. Not much help there and this is how they respond: "Hello (name): Thank you for taking the time to contact McDonald's to bring your concerns to our attention. We take your comments very seriously and because we are a franchised organization, we have immediately forwarded them to the franchise owner of the restaurant you visited. We are certain that the experience you described will be fully investigated and the appropriate action taken. Again, thank you for bringing this matter to our attention. Cyvi Ann McDonald's Customer Contact Center" As to date, I have not heard from anyone. My next step is to direct this matter to the BBB. read more

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great service, they were very fast and the guy at the window was extremely nice. Food was great, and the orange juice was marvelous.

Staff has nonchalant attitude about serving me an old dry Apple Fritter with mold growing on the inside first thing in the morning when everything should be FRESH!!! read more

McDonald's - Apple Fritter with mold growing inside. - Burgers Near Me - Santa Monica, California

"We are all out of cheeseburgers" "we close at 10pm" this is what they told me at 9:21pm. I understand the whole "our ice cream machine is out of order" but this was just poor service. They were very specific on what they could make me. Chicken sandwich or chicken nuggets. Save yourself the trouble and visit another nearby McDonalds instead. National and Sawtelle location never disappoints. Btw this review should be 0 stars. read more

To start off, I had ordered a small fry and snack wrap. It had already been around 15 minutes of standing around and waiting so I politely asked the manager on the floor how much longer it would be for my order. He glanced over at me for a fraction of a second then quickly turned around telling me to just wait. I was completely caught off guard with his rudeness. I then proceed to ask him again how long and he gave me a snarky response telling me people were before me when I could clearly see my order number on the computer in front of him. He had been skipping my order to give out others. He then proceeds to go back and forth with me in a disgusting attitude for a manager. I then proceeded to ask him for his name and he responded with Carlos. He was a young hefty Hispanic man. He had a blue button up shirt with a tie on. I the asked him for his last name and he thought about it for a few seconds then he responded with Bartholomew. Which was obviously a lie and he thought he was being funny. Which knows if his real name is Carlos. All I know is that for being a manager, he had no manners and was extremely rude. Completely ruined my meal. I snapped a picture of him just in case. Just horrible overall and I've been coming here for a while. read more

Honestly, this was disgusting. I'm sure it was the day before bread and the meat was gray. I mean, McDonald's is disgusting the best of times, but this was literally something I wouldn't feed to my dog. read more

I'm so disappointed at this disgusting pie! You can't even tell what it's supposed to be! Whoever packaged it needs to be fired! read more

McDonald's - Pumpkin Cream Pie!! I can't believe someone packaged this and thought it was okay. Disgusting! - Burgers Near Me - Santa Monica, California

They took 20 minutes in a drive throw . Very unprofessional slow and I think they don't like black people .It was a very weird experience.Check out the photos of what the gave me to eat .Mind blowing.I don't got time today to take it back. I will trash it.Never again will go to that location. read more

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EVERYTIME I come here they ALWAYS get my order wrong. They forget an item or two. They forget my mcflurry, fries, sauce..etc I don't know why they hire uneducated people. read more

I came here in the morning and the employees were rude, along with the lady at the cash register. Do not recommend whatsoever

Disappointed! 3:00 am after driving 2 miles to get here, they say cash only ! Thats awful!

Generally nice and friendly staff, but don't expect to get anything close to what you ordered in the drive thru. Over the last 6 months we've gone about once a week so my kids can get a happy meal (or I can sneak a french fries). In that time we have not gotten an order back completely correct one time. Today? No french fries in either happy meal. Past visits we've gotten nuggets instead of a hamburger, wrong sides, wrong burger toppings, and had completely missing items. This would almost be funny, if it didn't leave us with an upset kid. Every time. read more

Wack ass taking long time for some nuggets bro it be like 2am and im waiting for these nuggets in the damn drive thru lane like a whole ass bum. I swear to god the ambience was terrible. L aura in this McDonald's bro and I'm waiting a long time for some damn McNuggets and a McFlurry just for them to tell me that shit broke as if they lazy ass can't jsut go fix that shit. Mcshitty L experience. Still waiting btw I took a damn 5 mins writing this shit and I'm still not even at the 1st window bro. read more

My favorite part about this McDonald's is how they constantly serve you old cold food. When I returned it and told management the crew behind him just laughed. You have a higher chance of getting a healthy meal eating the trash out of the parking lot. Avoid at all costs. read more

Service is so bad they always so rude .. When you place a order it sounds like they don't want to be at work...and everytime I go they are always out of something this McDonald's is the worst read more