stopped by mcdonalds because i was starving and just wanted something quick. the fries were fresh and carried the whole meal tbh but my burger was kinda messy and looked like it survived a car crash. staff were nice though and my order was ready pretty fast not. not amazing, not terrible just your average mcdo run when you're too hungry to care. read more

This McDonald's sucks waited over 20 minutes on the side of the McDonald's for the breakfast just to still be cold and hash brown. Be cold too customer service sucks. I would never come back to this place. read more

McDonald's - Fast Food Near Me - San Bernardino, California

This location is dirty AF and the employees are rude and soooooooo slow. I already know that McDonald's ain't that great but this location cooks with zero love. Definitely a hard pass! read more

Just left this shit while restaurant! Customer service is shit I asked for my cup not knowing the matching was broken and the girl gave me attitude saying it was broken. Then I got my order. I was missing my free fries and I simply asked I didn't get my fries. A young man came up and said oh they didn't charge you. I said I know because they're free, show them my receipt and then proceeded to give me attitude for asking for you. Don't ever eat here at all. read more

40 min in the drive through ! Terrible terrible safety hazard at some point bad experience

Came here on a Sunday missed the breakfast by five minutes due to the line taking a half hour just to get to order the food. There's no signs what time breakfast ends. Customer Service was very poor. The person taking the order had a attitude I do not recommend coming to this location. read more

Horrible i did curbside I checked in at 8:04am it is currently 8:23am and nothing i called and they said they were not ready still working in the order ridiculously never coming back here read more

Should call them PARKdonalds because theyre just going to park you in the parking lot for 25 minutes waiting for your order while they forget about you. Absolutely ridiculous. Worst mcdonalds ever. read more

Good food even though it is unhealthy. Staff are very nice but sometimes they don't hear you. Would not recommend going more than once of twice a month due to my skeptical health concerns . read more

This is by far the most terrible McDonald's I have ever been to...they took SO long to answer their speakers. Had people waiting and after waiting at the speaker for over ten minutes we drove off to tell them at the window and were told that we needed to get back in line if we wanted to order something. That little girl gave serious attitude about it even when we stated how long we waited her crew claimed we "drove off fast" Another instance was failing to get our order correct even after showing proof of receipt and repeating our order three times... they made us drive forward onto space 1 with our food... but made us wait for a simple dam drink at the number parking which we waited 20 minutes until I had to go inside and tell them we had been waiting for 20 minutes for a simple drink. Instead of the jacks being closed across from them it should rlly be this place. Rude staff , bad environment bcs they cause long lines for messing up orders constantly, and terrible food service. read more

Intercom machine didn't work . I then Explain to the mcdonald's worker that intercomedy work and she didn't seem to care. They were only accepting Cash at the time I went . Atleast the Mcdlurry tasted good . The Spicy McChicken also looks fine - It's time for a taste test Date : 12/2/23 read more

McDonald's - Mcflurry ! Machine works. - Fast Food Near Me - San Bernardino, California

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Nothing fast about this place. Fast food shouldn't take longer than a rib eye from Flemming's. Go to Del Taco. Sat in drive thru at 2:00 am for 30 minutes only to get my order wrong. Minimum wage needs to go back to $10. For a joint who doesn't actually cook the food, it's truly unbelievable that they are still in business and haven't shut down. Quality control definitely isn't a standard here. Will NEVER come back. I cannot emphasize this enough, DO NOT COME HERE!!! read more

Never fill up the fries. Why do I pay for a large but they only fill half. I only had 1 fry from this. Ridiculous read more

McDonald's - Fast Food Near Me - San Bernardino, California

I've come twice at 5:20am to try to use my Large Frap rewards and both times I was told that "they are cleaning the machine". So I come at 10 on my lunch and am now told the machine is broken. So I ask if I was lied to this morning or right now and all I got was an I'm sorry. read more

Waited a whole hour for my food, just for the manager to forget my happy meal that's 6$ I just paid . And no they never refund me, they still owe me three small fries from the previous time, this isn't the first time they do this. And to top it off my food is cold, never ordering from this mcds again. I hope yall get shut down . read more

Great service from the Sonya and Staff! I place a mobile order but i couldn't wait due to short break at work so I called and Sonya assisted me and offered to remake it for me so I can pick up a few hours later She made my day! She even offered to bring it curbside Must I say excellent customer service! I order here frequently and the coffee and service is always great! Thank McDonald and the app is exceptional (: read more

Service was bad, only takes cash so I have to use the app to order boooo, and my smoothie was mainly ice just look at this ice chunk at the end read more

McDonald's - Strawberry Banana Smoothie - Fast Food Near Me - San Bernardino, California

I ordered food here to dine inside and it took me over 40 mins to get food for me and my kids. I then proceeded to ask for the password to the bathroom so my kids don't piss on themselves and they just ignored me. Never coming here again this establishment doesn't even deserve 1 star read more

Tried the big arch today very good a big burger. Has onion dried pieces. Lettuce pickles and regular onion. The sesame seeds are dark and light. Very tasty highly recommended. Great service thru drive thru read more

Service is terrible. Staff are rude to customers. Waited 16 mi s to pay for the order I placed in the kiosk and still didn't have anyone help me or the 3 other elderly customers behind me. Couldn't wait anymore. read more

Horrible service. Waited in the line for 45mins to get to the front and say they can't find my order. Don't come here

One of the worst McDonald's out there. McDonald's is already disgusting, but this is extra disgusting. Saw a fella stand jn front of the register for 10 minutes to order. Also no fries, what do you mean no fries. Don't know why I even came here guess that's my fault. 0/10 read more

I come on a regular basis this mc Donald's changes there hour of operation with no advancement evening use to be 10:00 now all of sudden it's 7:00 pm this morning they open at 7:00 am I get an uber to be dropped off we open at 8:00am they had customers in there walking out the door what a horrible way of doing business oh by the way when you go to front to place an order they ignore you like your not there they will make you wait until they feel bad your still there lousy management read more

McDonald's - Hours of operation don't match - Fast Food Near Me - San Bernardino, California

Last time I was here they gave me a raw patty. I made the mistake of coming back and they fraudulently charged me for free food I got with the app. Everyone makes mistakes, I know because I used to work in the fast food industry. You have no reason to lie to me about "the code not going through" when it's literally on my app. And my name is on the receipt from using the code. As well as the -7000 points missing from my rewards app. You don't just get to charge me whatever you feel like it. I'm thinking you did that so you could have food to take home. Which is illegal in the state of California. I drove all the way back there just to get lied to my face, and now I have to drive back there again just to talk to a manager, call the corporate number, and most likely have to dispute the charges through my bank. If you don't like raw food or fraudulent charges avoid this McDonald's at all costs. read more

Trash likebeen here twice and it takes 30 mins for anything I literally am sitting in curbside 4 waiting on my literally small hot coffee ans it's been 15 minutes like okay how about dont bring me my coffee , fuxk your job right. Like damn slow as hell and for ... what? read more

HORRIBLE experience if I could add 0 stars I would definitely put that. I order a simple meal and they took more than an HOUR to serve it. Like, I understand they're busy and have lot of customers but man more than hour? And when we asked about our order they lied to us. They told us it's about to come but when we check again they didn't even made it...like dude. If you thinking this place going to give a fast meal to you you're WRONG, take my word CHANGE PLACE/LOCATION, like at this point go to another fast food place you'll save yourself from so much stress, trust me. read more

I've had multiple bad experiences with this location, the first time. I was at the first window waiting for the lady to charge me, but she was talking on the phone and ignored me. So I drove away and then that's when she finally wanted to notice me, and she yelled at me "YOUR SUPPOSED TO PAY HERE". But if she doesn't wanna do her job then she's not worth my time. Last night when I went over there, I waited and hour and 30 minutes in that line. Just for my fries to be cold and some of my nuggets were frozen! Another thing about this place is that they ALWAYS forget the sauces, and if it's not that then they'll give you one sauce for a 20 PIECE. They're always rude or never paying attention, if this place shuts down. I WILL be having a celebration party at ANOTHER McDonald's. read more

This McDonald is always getting my order wrong! Then they want to check my receipt and give me faces. They need new management and new employees. read more

Hands down THE WORST. This location is not only disgusting, but the service has to be some of the worst ever. On a 6 item order, they only managed to give me 2 correct items, the fries. And even they were warm at best. Don't ever go to this location when it's busy if you want your correct order and for it to be fresh. Spend your money elsewhere. read more

Went to McDonald's today or did the Cardi B an offset meal? I wanted them to add tomatoes to my quarter pounder and this is what I got mind you it's an extra dollor and fifty cents for three tomatoes. This what I got Why would you pick out those tomatoes and make some one pay extra for this type of crap ???? read more

McDonald's - Quarter Pounder with Cheese Deluxe - Fast Food Near Me - San Bernardino, California

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Homeless scattered all over the building. A guy asked for food, I politely said I only have one sandwich and a small fry, just enough for me and that I was sorry. He continued to ask me and said "Ma'am, I'm asking nicely for food" As if I didn't tell him already that I don't have enough. He started approaching my car saying "Huh?" as if he couldn't hear me. I rolled up my windows and was pretty scared the rest of the time in the drive thru. I waited like 25 minutes for 8 cars. The food is good here though, it just takes way too long and the area is very sketchy. I wouldn't come back not gonna lie until they fix this stuff read more

I just left through drive through I ordered a number 2 for breakfast.It was so nasty my hash brown was cold n old.It taste like freezer burns it was just gross won't be back read more

This has to be the worst McDonald's in San Bernardino and that says a lot. They clearly don't even care because nothing ever improves here. I often come here after going to the gym to just get a simple order of large fries. Here's how my experience goes... I walk up to the counter stand there waiting to be addressed but any of the staff. They make eye contact with me and don't even say hey sir we'll be right with you for anything like that they just continue doing what they were doing before. I stand at the counter waiting for about 5 minutes and then I turn around and leave. It's honestly comical at this point that they can't even have somebody ready to take an order for a large fry. They probably don't care because they are swarming with customers anyway. read more

They are not open 24/7 and on Google it says they reopen at 4am, they in fact were closed at 4am when I went last week. There were workers inside cleaning but didn't answer the intercom. Don't know when they open honestly since Google yelp have incorrect times posted.. don't go here read more

Absolute shock as i ordered at the drive thru when employee jennifer reynolds takes my order with courtesy and respect. The food was good and hot, I'm please to say this location is great thanks to her. read more

Thought I would give them another chance this morning to see if anything had improved from my post back in May 2019. Will is hasn't, still the same thing poor customer service and mediocre food quality. This time used the app for a carb side pickup order, arrived 10 minutes later and checked in. Will set there 15 minutes and nothing, upon which I when into the store. Had to holler along with another customer to get someone attention. Explained about to order, was given an excuse as the why the order was not ready. Employee then when to have the order made, now some 20 minutes after getting there. Wasn't even offered an apology for all the trouble. So, I guess nothing has changed the owner and corporate don't care about customer service, just how much they can make. read more

The worst I order a orange juice and they put water on it I though it was supposed to be 100% juice and they put like 10%

There making $20 bucks an hour but can have the damn ice cream machine running!! It my second time I come to this location around 3pm to get ice cream and they say there machine down. read more

I don't normally do this and hate to waste my time writing a review , but this specific location is the worst Mcdo ever and most of the employees are rude, this evening we ordered 3 plain cheese burgers, 3 fries and 3 nuggets for our 3 kids and we got home there's one burger missing , been trying to call them for almost 10 minutes but no one answer, I am debating to drive back and confront them , not even sure if it's worth to drive and let them know about their mistakes , this is not just the bad experience, almost every time we order in this location there's always a challenge or issue, either you request for catsup and when you leave the area you will find out there's no catsup , just simple like that for sure you don't want to go back and waste your gas it's just really frustrating that simple request like that they don't pay attention, but one thing for sure , I am done with Mcdo !!! read more

Crap service employees rude ash never have the dam ice cream machine working you guys can honestly do better