Always forget items and never provide napkin's utensils even when ask for them. Check box to add cheese to homestyle burger always forget. Too much mayo added too. read more

I couldn't be more disappointed. I ordered on the app: a hamburger, small fries, four nuggets, and a small drink. No line in the drive thru. I get to the window and they gave me someone else's order. The lady takes my receipt and has me park next to the white light pole. Apparently, they were having everyone ahead of me park. I see the line build, but everyone behind me is getting served; including those that were parked before me. I sat parked for 27 minutes. I got out and went inside. They had my order on the counter. I asked how long it was there. The manager told me she just made it. That's weird because my food was room temperature. Unappetizing and a huge waste of money and time. read more

Never had an issue with my food. Customer service good. Area/location clean. As for what I just found out (I hardly come to McDonald's but had point expiring and said WHY NOT) To then receive a free chocolate cookie for using the mobile app! Whaaaaat?! Who'da think it lol My local McDonald's did not do this all good. This spot made me one happy camper. read more

30 minutes for a curbside order. When the restaurant was not even full. The was no explanation when the order came so late.

Would give 0 stars if I could. Drive thru service was terrible this morning the girl had a very poor attitude and thought she was funny with her snarky remarks. read more

Lady working the drive thru and counter coughed several times into her hand and went about touching the order entry pad and trying to bag orders. Unreal. read more

they suck completely can't even give my child a 5 dollar meal proper how do you not put a 4 piece nuggets just the burger but YOUR TAG CLEARLY SAYS 4 PIECE NUGGETS they don't care about there job just get food and go read more

This is the best McDonald's, their ice cream machine actually works ! They never mess up an order, when they're busy they get the line moving fast read more

Food was hot and fresh but took way to long to come out. It should not take 20+ minutes just to get 2 sausage McMuffins! I have work early and I'm late because of y'all. I didn't get asked if I wanted something complimentary for the long wait. I see why this piece isn't what it used to be. read more

What's happening Mc Donalds? Why is the wait so long? The parking lot is already a bit small but from the time I got on the double lines 5 people have gotten served in the other line. If your in a hurry this is NOT the location for you! Welp at least the food was hot otherwise I would really not have the best start to my day! Mc Donald's let's do better!! read more

How can you not see there's no meat in the burger and send it that way? I mean don't you have to look down at it?

We have never had so much trouble with a McDonalds until this one. I ordered 5 McFlurrys 3 reg Oreo, 1 snack MM a Chips ahoy! We only received 3 flurrys (Oreo) went in to let them know! They didnt have chips ahoy! Then why was I able to order?? Asked for my money back, they cant do that because it was done on the app!! Seriously?! Get home and ALL my McFlurrys are snack EXCEPT the one I couldnt get a refund on!! I spend well over 20 dollars every time we go and for what? Poor service shitty attitudes from management! No apology not once just that they dont have it or cant do it!! What has happened to the customer service here? Will NEVER go to this location again!!! Cant wait until the Pleasanton location opens back up. Very courteous management when I would go! read more

Charged me 2 times for a ten piece when I asked for a 20 piece.. either she's a cuuuunt are she's high out her mind (options). Same number of nuggets so she does know how to count in whole numbers but once decimals comes into place.. lost. Do better. May be her first day if so I'm sorry. Still good service read more

If you must buy from this location do not use the app. I placed an order with my app on 7/22/23 and I was charged multiple times and my order was never placed. I spoke to an employee who apologized and said customers were getting charged several times. Although she did give me my meal and did not charge me when I went inside, I was not reimbursed the additional charges that went through on my card. The employee recommended I call a number from the app because they have no control over that and gave me the Acosta office number for this McDonald's location. There was no number in the app, I sent an email and was instructed to contact my bank/credit card company. I did leave a detailed message with the Acosta office at 210-227-5004 and did not receive a call back. I've used my app at several McDonald's locations and I've only had issues here, no where else. In the past, the app wouldn't let me place an order and I would end up having to order once I arrived at this location. After getting additional charges and this not being resolved, I will not be purchasing from this location ever again. read more

McDonald's - Charged multiple times on the McDonald's app - Fast Food Near Me - San Antonio, Texas

I LOVE me some McDonald's coffee. I get one every morning. I don't mind if they mess up on my drink but I clearly stated that I had to have one coffee a certain way due to my friend be diabetic. I asked her to remake it for me several times stating I didn't trust giving my friend the coffee not knowing what was in it after looking in the bag and everything obviously was messed up. Very frustrating asking for a simple request for already paid for food. I could careless about my coffee being messed up I was just asking for a remake for that certain coffee, if not a new one. Already left unsatisfied, I was eating my breakfast sandwich and there was egg shells in it! I thought it was the burnt Egg McMuffin which I didn't mind until I was taking a few more bites and decided to look in my sandwich and saw that! Manager and the ugliest look in her face. Like I understand to be frustrated over a coffee, but not asking once but MULTIPLE times that she was diabetic didn't sit well with me. Manager had a look that ensured me to never go back to this location. read more

McDonald's - Egg McMuffin - Fast Food Near Me - San Antonio, Texas

Worst Mc.Donalds ever. The worst customer service. They need a serious revamp in management. The drive thru lanes are a nightmare and a mess. They ask you to drive up or wait in the parking spaces reserved for mobile phone orders and forget about you. You are then forced to get down from your car and ask for your meal, then they have no idea what your order is. Inside is even more chaotic. I know McDonalds is terrible to begin with, but for the sake of my kids I endure it. Unfortunately this is the closest location all others are a bit of a drive. Wish they would get it together. read more

This place is awesome!! Irene and Paula are the best. They know my order and always make it perfect.

The worst McDonald's ever been too , a young lady attended me and was being rude , has bad customer service , giving attitude , employes never answer the headset 2 cars in front of us left for the same reason waited more than 5 minutes to be attended read more

This mcdonald's sucks. For being open 24/7 the food taste like it's been sitting out since the morning. I got a simple meal 10pc with a sweet tea. I got unsweetened tea, very cold and unsalted fries and what looks like undercooked nuggets as well. read more

It was a typical McDonald's. It was good enough for the adults late at night or the kids late at night Either way,? Better stay with their chicken nuggets and fries with barbecue sauce read more

McDonald's - 20 piece chicken mcnuggets. Half eaten - Fast Food Near Me - San Antonio, Texas

Located in a Shell gas station, this location is always busy. But customer service is horrible. When I arrived, no line, and was not greeted by anyone of the cashiers, had to stand in front of the register for the employees to take my order. Also, the place lacked hygiene and was a mess. All of the tables were dirty and were not wiped down and the restrooms were disgusting. Out of the three stalls that had toilets, only one of them was working. The restroom was trashed with toilet paper everywhere and overflowing water. Disgusting. Thus far, worst McDonald's I have been too in San Antonio. read more

I just went into the restroom before going into restaurant and the cook did not wash her hands with soap because dispenser was out also paper dispenser was empty. I mentioned this to her and was not too concerned. She walked away to go cook someone's food !!!! read more