Everytime I come for ice cream pass 8 pm they always say it's "unavailable" and it's been like that for the past 3 weeks.

Usually I give McDonald's 5 stars. But with the service was horrible. I wish people could be more friendly and talk and not just give us are good and not say anything read more

This is the worst Mc Donald's in Lake County. Went there late night and they said they were not taking orders. Another night they were only taking cash and thought it was funny. The owner should be checking in more often. Maybe the owner allows this horrible service. Just close this Mc Donald's and make one of the other one's 24 hours. Horrible crew at night. Smdh read more

7 minutes ago New Horrible manager that worked there today very embarrassing no respect she stood there while there's a big line behind me saying no my name was not on the list for a triple cheeseburger meal when I clearly paid for it and I had the receipt in my hand then she tells me to bring your son in here when I clearly ordered through the drive-through two orders different rewards. She said no he didn't. I was like ma'am he's on FaceTime with me. He gave me his reward and I used mine. Where is my food very disrespectful and this is not the first time they made that mistake.! If this happens to everyone else, please leave a review let everyone else know don't let them get away with it Js tonight it happened through the drive-through Then I parked my car and I went inside explaining it to her very disrespectful. Hopefully, the manager higher up will take care of it and give me a call. Oh, and they steal points when you order the food that comes with the points it's not in a bag employees take it so make sure everything's in your bag the way you ordered it Until a new owner comes in obviously she's not doing anything to correct it. No she does not respond to her calls or emails, but she gets notifications from the corporate and does not return calls no wonder her employee suck Come on let's make this happen customers 2/3/people makes mistakes but almost everyone and these reviews horrible I don't know how they stay open and not get fined read more

Visited location Wednesday Sept 03rd 04:45PM and the food was one of the freshest orders I've received at a McDonalds location. Good service read more

Where do I even start? They need to staff better but even when there is atleast a dozen people working most of them are not actually working. The wait is ridiculous and something is always messed up. read more

I was in RLB shopping, don't live there. Ordered from the AP. Was double charged. The AP says to contact the store. I have to go back to RLB with my statement from bank showing I was double charged!! Seriously? Now I will say...that was the best Big Mac I have ever eaten!! Not the point though... read more

Ordered through the app to pick up from the drive thru. They told me to pull up to the window to get my food and when I did they told me to pull into a parking spot and that someone would bring out my food. 20 minutes later and no one had brought me my food. There was probably 3 cars in the drive thru so it wasn't busy... I went inside to ask where my two cheeseburgers were and they acted confused and didn't know about my order. However the girl who helped me when I went in to ask was very sweet and helpful. read more

You've got some nerve charging $1,39 for a fucking slice of cheese. I thought you were ADDING value, not ripping people off.

I ordered a #7 with a Medium Sprite. When I got home the Sprite tasted stale and had a slight brown tinge to the color. I don't know it it was rust or what. The fries were cold too. Won't go there again. read more

The line here takes forever and usually get rude Latina women taking the order. Not worth the wait, even if you get door dash

Terrible service. Looked like a bunch of teenagers working. Every order had at least 1 wrong thing in it. People just wanted their food and they couldn't get it right out of the 6 orders they consecutively served wrong. Do better. read more

They had an Uber Eat special so we ordered for delivery tonight. Ordered the Grilled Artesian Chicken Sandwich and the special McDonald's giveaway. The Quarter Pounder and McNuggets were fine. We received some buttermilk chicken instead of a grilled one. No giveaway (less than 90 minutes from start). I'm sure some other family got our correct chicken sandwich and likely our giveaway. Can't be that hard to get the order correct. read more

12 minutes just to get 1 coffee? This place blows! Service sucks here. Go somewhere else.

This is THE WORST LOCATION EVER!!! NO ONE KNOWS what they are DOING!!! How hard is it to make 6 Sausage Mcmuffins??? Mobile order at 10:15 have to go inside the restaurant to locate my food while others are inside complaining about the same Thing! I don't get my order until 10:48 and now the food is Cold! SHUT THIS PLACE DDDDOOOWWNN! read more

Wait times for the drive thru can very but in all honestly it's located next to a grocery store and a very busy street so it's understandable for it to get busy. Most people will complain but I don't mind sitting in my car jamming to music. The workers are human too and I understand that. The surrounding stops signs could use some work though, I don't think most people pay attention. Besides the point, I come here pretty often to order a plain #7 for my autistic brother and I get myself a couple McDoubles with fries. The food never disappoints and tastes alright. I enjoy coming here and everyone is nice to me just as long as I'm nice to them. I'm really sorry for any bad reviews for this place. People just got used to being entitled. You got good people working here read more

Food was cold. I ordered two sweet and sour sauce which I paid for and again never received them.

I dont know whats their problem but service is super slow. This is fast food... I'm not paying for quality, I'm paying for speed. 20+ minutes in line is unacceptable. Very bad. read more

WORST LOCATION EVER!!!!! Slowest drive thru it's like they have one person working here.. there's no reason a McDonald's drive thru line should take over 30 minutes. It's fast food. Avoid this location if at all possible.. grayslake is right up the road just go there. Unless you have nothing else to do that day and can afford the ridiculous wait then it's an ok spot. read more

It's messed up on how many times these people keep messing up my order, every time I order from them. literally just placed an order through DoorDash, and they only gave my dasher the food part of my order, but never gave them the 4 shakes that I ordered. so I call them, and they tell me "oh your other bag is here with your drinks, you can have a dasher bring them to you or you can pick them up from the store, but we close in 5 minutes". like no, I'm not about to drive across town, late at night to pick up the drinks I paid for that was supposed to be with the rest of my order. considering it was an expensive order in the first place. and then they also left out the sauce for my nuggets and we received no napkins either. this is like the 5th or 6th time they have screwed up my order. like for real McDonald's, get it together!!!! If I could give you negative stars, I would. read more

Really? I order a medium fries and does this look like a medium fries to you? To me it's a small fries! Messing my orders up, giving me one apple pie when I order two! Can't even include napkins! read more

McDonald's - a hand holding a bag of french fries - Fast Food Near Me - Round Lake Beach, Illinois

This lady in the morning kept telling me to come back in 20 minutes. Finally I was like you already told me that and it's been 20 minutes. She then screamed at me over the intercom saying her system is down right now. She's waiting for somebody to come fix it. Unsure what that means since the manager opens at that time of the morning. You just don't want to do your job because it's too early, but man listen, I do not care. read more

Don't get wrong I like McDonald's I like there food but oh man... 10 minutes to wait on food on curbside. It's fast food for a reason. And to make my day even better I did call and I told the lady I was waiting for a while and she said "you have only been waiting for ONE MINUTE" I got a little frustrated so from there I told her "no I have not" she answered rude and said "they will be out in a little bit" key word here "little bit" it wasn't like two or three minutes it took ten while minutes. read more

It's Mc Donald's .... Ive never been blown away by their customer service or food but you know what you are getting and you get it fast which is a plus when you are on the go. I like this location as it was a decent sized play area (play place) for the kiddos. The construction going on at the moment is horrible but getting to the Micky D's isn't that difficult. read more

McDonald's - The Golden Arches - Fast Food Near Me - Round Lake Beach, Illinois

I ordered a number 10 in the morning & I get to the window and the man reads back my order which was the number 10. I get home & find out it's not the number 10. I call the manager, which was a lady. I explained what happened. So she went to check the order to verify with my receipt. She comes back & tells me they gave me a number 11 instead & that there is nothing she can do. I tell her how is it my fault when I say number 10 & when I get to the window & the man reads my order back to me as a number 10, how is that my fault? She still proceeds to tell me there is nothing she can do. I tell her it's not good service & especially coming from a so called manager that can't make the the situation right. I've had a couple other problems before from this location but the managers at the time always fixed the problem. This is very unprofessional by any means. I'm sure it doesn't really matter that I don't go to this McDonald's again but hopefully they retrain that manager working this morning. Looks like by these previous reviews I'm not the only one experiencing problems from this location. It's not healthy to run a business like this. read more

Their service is terrible. Lunch rush sucks always getting orders wrong and have to wait more than 20 min. Late night bites are even worse you're supposedly 24hours but in the middle of the night you guys always say your system is down why not close if that's the case you're getting paid just to stand around basically would not recommend to anyone. Lake villa and Volo is better read more

I work Doordash and this is the slowest McDonald's I've ever seen especially at night the employee sit in there and play when there's a line going all the way around the building then I sit in drive-thru for 45 minutes for them to tell me they're only accepting cash not happy the manager there needs to do something read more

The lady in the drive through was very rude and unhelpful. I was trying to figure out what was wrong with my mobile order and she just kept saying "I can't help you" in a very rude tone. I asked her what I need to press to confirm my order and she told me "I don't know" and refused to even look at my screen to tell me what the problem is. I had to go inside to figure it out. The woman inside was a lot more helpful and we were able to figure out the problem. read more

Where do I start? This place is the Worst McDonald's in the area. The management and staff much to slow and unorganized to keep up with the foot traffic! read more

Horrible drive through service. Waited in a long line, no receipt and didn't even get any apology. Would not recommend to others

Worst McDonald's in the area. Drive thru is slow, food is often cold. Go to the Lake Villa McDonald's if you have to.

The worst. Slow as can be and their ice cream machine is ALWAYS down. No matter what time of day, it is always packed.

So McDonald's has this game where they email you your prize if you win. One of the rules says you can show it in your phone or print it out. Go in and show it on the phone and they don't accept it. This place has gone downhill. Sometimes they will say the code you get for rating them is not good as well. Well, bought a coke anyway just so I could rate them online. Guess what, it's going to be all bad. They should be cut to $5.00 an hour. Do not support the $15 an hour movement. There's a reason this is considered entry level. If they are good workers, they will move on or move up. read more

Waited 30 minutes for them to tell me that their system was down but Instead of just saying it from the beginning we sat there thinking it was just taking a little extra. We knew things would take longer since it was 3am but this place never has the order correct, always is out of something and their excuse oh sorry we didnt get it. How about some management steps up and makes this place run properly. read more

I said only lettuce and Big Mac sauce on both sandwhichs and both had only mayo Idk how y'all get that confused but y'all suck at your job

Eh. It's McDonald's. Not much more or less. I just ate a "shareable" size of McBites by myself. Now I feel sick -!- Damn you McDonald's and my never satisfied stomach!!! read more

I'm so happy they brought back the shamrock shake. There quick fast don't keep you waiting. Also on that note the never mess up like grayslake and gurnee. The food seems fresh and it's good. read more

Brian was the most amazing worker I have seen in any fast food establishment. Friendly, helpful, and truly understands his customers. If he doesnt deserve a raise..... I dont know who does read more

This is very sucks place to eat , very bad customer service!!! Mot recommends to anyone to go this place!! read more

Burgers are good and everything comes out fast but this is one of the McDonald's that uses the frying grease too long and it leaves a weird smell on the fries and nuggets. Talked to the manager and had to get refunds or non fried items, usually try to go to the grayslake location as they replace the oil more routinely. read more