This place is a joke took them forever to get the outside line moving then get up to the pay window and over half our order was wrong and we asked to make sure our fries were hot got up there after waiting awhile again and of course our fries were cold so asked for hot fries and they took only a couple minutes to bring us hot ones and they wanted the cold ones back which I'm betting they put back in the fries box again and to make things worse got home fish sandwich was cold cold and they forgot the ten piece chicken nuggets but gave us the sauce for them Don't know who the manger is but they should be fired, my opinion read more

Was giving a cold quarter pounder also asked for no mustard was given it, seems like they just gave me one they messed up earlier

We were pleasantly surprised with the fast service. The order was correct and tasted good. Thank you!

Talk about fast service and food right on par with the expected! I don't know why they're only 2 stars on yelp, my experience was great!

Went there with my husband and not just one item was hot and good but all of the item were hot and fresh. Always friendly . The service was great . Went through drive through so didn't go inside . Thanks to the team that work on March 15 2025 in the evening around 5:30 ish . read more

2nd McD's stop on a cross country road trip. First was 2 pitiful attempts for single cheeseburgers. Thought I'd make up for it with 2 triples from this location. Placed an order for 2. Was 15 miles away before I realized they were doubles. Any chance I get reimbursed/ coupons for free ones for the mistake? Should have read the reviews, the people working this one clearly DGAF. read more

McDonald's - 2 double cheeseburgers when I ordered/paid for 2 triple cheeseburgers. - Fast Food Near Me - Rock Springs, Wyoming

Got a large decaf brewed coffee. Came out as cold as can be...come on do better. When people order brewed coffee they want it to be hot. McDonald's on sunset in rock springs, wy. read more

I had items on a mobile order I didn't order; the first thing I did when I arrived was explain that. I asked if they could modify the order they said NO. When they gave me my order, I said I didn't order that; they told me that's what's on my screen F-you have a nice day. read more

Went through the drive thru, made a mistake and didnt review my order. It was not what I had said. Took the incorrect burger back inside and was foung to pay for the correct sandwich. I was told no that they would fix it. Got the order went outside to my vehicle to discover it was made the same way as the first one despite the fact that that the ticket was correct. Took it back inside again. The employee who had helped the first time looked at me as I sat the bag onto the counter and stated "whats wrong with it now". I blew up stated " look in the box" and walked out. Worst customer service I have ever recieved. read more

This place has continuing problems filling orders correctly. In the last 10 days, whether through the drive through, in dining, take out I have had four out four orders incorrect. Went back today to get a refund (I contacted the supervisor and she recommended I bring my receipt in with the pictures I took. I did this this morning and the morning supervisor refused me and said I had to bring it back because this was a lunch meal receipt! Enough is enough, I refuse to purchase anything from this establishment permanently. Kind of stupid to loose a long time customer due to poor service and a $6 refund. read more

Slutty lil chiken sandwich Bussin Fries tasted like freeze dried cardboard Dr Pepper was fire Great ice Way too many m&ms in McFlurry; safety hazard Sign said ice creem machine was broken. New machine had just arrived. Despite reviews, rock springs McDonald's is potentially superior to green river McDonald's. Worth the extra 15 minutes. read more

The sign outside says "come inside" but the lobby is closed. Many people parked and were disappointed. We are traveling with campers and you can't go through the drive-in. We used the app. Please consider adding a curbside spot with a number for oversized rigs. read more

Got food from here last night, was halfway through the Mc chicken when it tasted ice cold and was pink on the interior, I've been puking and had diarrhea all night and all day today, one of the worst fast food experiences I've ever had, I highly do not recommend! read more

Worst McDonald's I've been to. Ordered an iced Carmel mocha. The employee didn't even ask what size I wanted. When I got it, it tasted like just plain coffee. They don't seem to care about customer service. read more

One of the worst McDonald's ever. One coffee was cold. One tasted so bad it was not drinkable. Women's RR was filthy and had no tissue. Staff seemed confused. read more

Slowest. Drive-through. Ever. This was actually slow enough to give me Time to contemplate my addiction to ice tea. I may need to rethink this thing. At least they got the order right. read more

Went into the restaurant. Clean. Staff friendly. Food prepared well. They have comfy booths and a playground area. Premium experience for a McDonald's. I am giving it 5 stars because I am rating vs other McDs. If you hate McDs then skip this place but if you like McDs you will like this one. read more

Wow this is why I love this McDonald's great service and my meal was so good I never get mustard on my double cheeseburger at the McDonald's on Elk Street only ketchup. Thanks to the crew at McDonald's on Sunset I'm very happy with my meal hot burger and fresh hot fries mmm if I could I would give you a 10/10 star rating . This is why I go to you instead of the one on Elk Street y'all are doing so great over here keep it up and y'all's sweet is way better too cause it never taste old. Y'all have a great night and drive safe getting home tonight. read more

This McDonald's customer service is disturbing. The drive-thru is a joke at best and they serve you cold ass food if they give you your order at all. Usually, they ask you to pull forward and then forget about you and your order all together. When you tell them you'd rather not pull forward, a manager can be heard yelling about you and cussing, instead of just making your order. I have never ONCE had even a mediocre customer experience here, and I was born and raised in Rock Springs. Avoid this shitshow at all costs. You're welcome. read more

I was very tired on a bus and at 11:30 we stop at the McDonald's for food but they didn't want to deal with us so they didn't let us in. We decide to walk through the drive through and asked at the mic if we could order and it be brought to the bus. They said no but thankfully someone offered to drive us through but when we get out order 90% is wrong. They didn't give us any drink besides sweet tea and all but 2 burgers had stuff on it when we ordered it plain. The service was awful and the food mediocre 1/5. read more