I almost didn't end up coming inside because the parking situation is ridiculous. There are only a few spaces and it's very tight and in the spot I did ultimately get into you basically have to back up into the drive-thru to get out. While I was walking inside, I saw someone have to go up over the curb to get out of the parking lot because the drive-thru line was blocking the exit. The design is terrible . The barista here was nice but didn't make the drink quite like I asked. I don't really care though because it still ended up tasting pretty good. That being said, I thought the wait was really long. They could definitely do with some more staff here. read more

Starbucks - Coffee & Tea Near Me - Rock Springs, Wyoming

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2nd time in 7 days that's they can't make a peppermint mocha. Sounds like a poor management problem. ONLY Starbucks in the south west part of the state read more

I have been in dozens of Starbucks all over the country. This location in Rock Springs is the first one that I found absolutely unacceptable. The coffee taste like dishwater. The temperature was set to approximately 60°. The environment was loud and noisy. The Wi-Fi was slower than a 4G hotspot. We left literally within minutes of arriving never to return again. Although staff were pleasant, they seemed unconcerned with the quality of the product they produced and more interested in their social media than actually servicing customers. read more

Driving through the absolute middle of nowhere there's Rock Springs Wyoming with a drive thru window! Came here yesterday morning and surprised to see no one here barely. Either way didn't care. Started to order my drinks and a couple of breakfast sandwiches for the road and that's when sorry our oven doesn't work? Hmmm most locations have more than one but ok. Go up to the window and the robot working was not friendly and couldn't even muster up a good morning or a smile. Then you would've thought I was asking something extreme from him and ok it was can I have a couple Splenda. Really dude sorry you had to leave your post and walk a few feet...hard to tell the ambiance and vibe of the inside but outside was very clean and well kept. The biggest thing that needed adjustment was the drive thru window guy and people cone for you food believe it not and would much rather have something from your store than any gross fast food location. I am sure I wasn't the only customer disappointed. What's even more disappointing is your other location hours away in Rawlings is just as bad with service. So to the leadership in Wyoming read some of these reviews because mine isn't the only bad one. read more

COLD! They clearly keep the temps in here at the level where you could be preserved well enough at a butchers shop. A deterrent for inside loitering? If that's the case they should change their name from Starbucks to Leave_your_bucks. The cafe is one of the largest staples that makes Starbucks what it is. I've considered this a challenge and have spent a few hours here doing work (mind you still a paying customer) SHIVERING in 3 top layers and pants. Do not get me wrong I am not bitter, just cold enough to be writing about it as a distraction to my work! Darn read more

They are very very rude to both the customers and Door Dashers as busy as they are they don't acknowledge people to simply look up to simply say we will be right with you but continue doing what they are doing like your invisible. Very frustrating!!!!!! I refuse to do and pick up any door dash orders as I don't need their BS each and every time. Don't waste your time as obviously they don't treat anyone with respect and don't want the business read more

I stopped in here this morning for breakfast after driving from Salt Lake City on my way to CO. I ordered classic oatmeal & an americano. The barista taking my order had to be one of the nicest & most personable ladies I've ever met in my life! The oatmeal was delicious and very unique from the Oregon Starbucks oatmeal I'm used to. The nut and fruit medley was different and it came with agave syrup instead of brown sugar! The container was different too. The oatmeal was delicious and perfect fuel for the long drive. The coffee was pipping hot and exactly what I ordered. This location has a great selection of food and a nice atmosphere to hang out. Complete with comfy chairs, big tables and chill music. read more

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Watch your tipping options. I ordered two items and I was told my total was $10.81. I pulled up to the window and scaned my app & I asked to do Apple Pay - she handed me the kiosk already ready for me to place my phone. I did not see the tip option because it was already (processed with me knowing). I get the charge on my iPhone screen for $11.81 after I drive off, remembering I heard $10.81. So I go to my receipt on the app and it says $1 tip...... We are currently living temporarily in Rock Springs, with that, we've come to this location as it's familiar and there isn't other chain coffee places here. I called the store and the female on the phone said it's happened a lot.. she didn't seem to care or have interest in helping. Of course a customer isn't gonna argue a $1.... The point is you don't do that. Its not appropriate.. being from out of state this location seems to run by kids. read more

Great service and superb barista skills! Tables could have been cleaner, but all in all a 4 star experience

The drinks were great!!! Very delicious!!! But we did drive an hour and a half away from home just to have bad service...they all looked miserable and lacked respect and decent costumer service skills read more

Starbucks - Dragon, fruit refresher - Coffee & Tea Near Me - Rock Springs, Wyoming

I went to star bucks today get me and my wife coffee and we asked for caramel on insides of our cups and on the top and my wife wanted her extra sweet the guy that was on drive thru asked she wanted 8 pumps I said yes 3 times and then blonde haired lady she super rude I said did yall want 8 pumps I said yes she honestly most rudes person I ever meet like you don't like your job maybe find new one I wouldn't recommend this place to anybody but don't ask for any extra or anything because you'll end up with nothing if I could leave no star I would this happen around 8:38 this morning read more

This is the only Starbucks location in all of Rock Springs. So if anyone has that itch to purchase that caffeine deliciousness that you won't get anywhere else in between Utah and Laramie, except a line both within the drive-thru and inside. Why? IT IS THE ONLY STARBUCKS LOCATION WITHIN ROCK SPRINGS. And yes, I had a slight wait time of 7-8 minutes due to four cars in front of me. But you know what? It's okay, because there seemed to be an additional twelve cars behind me! My order was processed accurately, and fairly promptly. I was also given very good customer service at the window during "peak time" in the morning without feeling rushed. My lone complaint is of the drive-thru design. Not the best. There is a car accident waiting to happen (if it hasn't already) due to the very weird design by the entrance & exit. Its just terrible. Other than that, if you want to complain about your coffee order like a Karen due to it not coming out in 30 seconds or less, go to a McDonald's or Burger King instead to get coffee. Or walk across the street to Walmart and purchase a Red Bull or 5 hour energy instead. I'd rather have my coffee order done right and with a smile, and this location does just that. read more

I am a regular Starbucks customer frequenting most of them in Oregon and Washington. I'm sorry to say this is the dirtiest I've ever been in. There were only a few customers and a staff of 3. My visit was Tuesday 9/10/19 around 1:30pm. We came in, ordered sandwiches and coffee to stay. Half the seating area was not available because of inventory boxes stacked up on the floor and tables. The napkin service area was trashed. Even the cleaning rag was left behind by staff. On a positive note I will add, the staff was pleasant and gave good service. They only failed at cleaning and organizing. This is the only SB in this town. I say find a mom and pop place for your cappuccino. read more

Starbucks - This is suppose to be a seating area. - Coffee & Tea Near Me - Rock Springs, Wyoming

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Super nice barista here told me I was pretty and it made my day! The perfectly toasted everything bagel with cream cheese made it the best day ever and made a dance party in my stomach on the way down. The ambiance is amazing here and I really enjoyed my breakfast at Starbucks. read more

We stopped by this location on our way home from Jackson, Wyoming, and were deeply disappointed with the product quality. I ordered my normal coffee drink, and it was not only barely warm, but had an acrid taste. Being eco-conscious, I brought in a reusable mug and the server proceeded to fill a paper cup in order to measure out 12 oz. This completely defeats the purpose of bringing the mug! I issued a clear admonishment, and I only wish management would do the same. read more

Service is absolutely the slowest of any Starbucks!! 22 minutes for a hot tea!! Gal at cash register is rude . No names called out ! read more

Unfortunately there are no other Starbucks nearby, but I would AVOID this one. The lady who rang us up was super rude...she also didn't know what cheese was in the grilled cheese and neither did the other 3 people who were working there (I'm sure it's on the packaging!). The place feels like the AC is broken and the bathrooms smell like a port-a-potty. There was urine on the floor and something running down the wall. If you have to visit this location, I would do the drive through, but don't expect friendly service. And based on other reviews...this wasn't a one time occurrence. She also told us that a pink drink has the same amount of caffeine as a tall latte. It has less than half...based on their website. (Also...the cheese is white cheddar and mozzarella) read more

This is a good place to grab a cup of coffee as you're driving across the state. It's pretty small, and a little hard to get to, but don't let that deter you (also the parking lot is tiny). read more

Have stopped in here twice on a cross country road trip from CA to PA... Staff here are ok have experienced friendly service at other locations. Last time I were here the bathrooms were absolutely disgusting, and I was there only an hour after the posted opening time. It looked as though it had not been cleaned in days. Fairly disappointing; however being the only Starbucks off the 80 for quite a good distance it is the only option. read more

I was in Rock Springs for just 1 night and I went through this Starbucks drive thru and the employees were SO kind and friendly. Even though they were busy, they made my coffee very quickly, asked me questions and were just so friendly. It really started my day off well. read more

Came in to purchase a chai tea before work, the young man at the counter was polite and extremely courteous. I also purchased a cold cup to go and he told me how cool the cup is changing color and all. Wow just thought I was grabbing a reusable cup. Thank you for being so polite today as my day just started. Have a great day young man! read more

Starbucks - My awesome new color changing cup. - Coffee & Tea Near Me - Rock Springs, Wyoming

Quite a long wait for a drive thru. I ordered mobile and there was only a few cars in front of me so figured it would be safe to pick up in the drive thru instead of running in....not so! After an initial hold up, cars started rolling through. So I can't complain too much. My iced caramel macchiato with coconut milk turned out just how I like it. Happy customer. read more

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There is a problem practically every time I come into this Starbucks. Either it takes forever, they get something wrong, they're out of something, they forget your order altogether, you name it. It's really perplexing and disappointing. read more

Every drink we ordered was incorrect. The milk was burned and the flavoring was left out. Very disappointing stop:(

Okay so anyone who takes the time to visit a Starbucks knows it's pricey. Which like I said if you frequently visit that is a known. With that being said poor quality is unacceptable, I don't care what Starbuck you visit. Poor quality is an understatement at the Rock Springs Starbucks. I order a tall, that is the size I drink. It was lukewarm, and only 3/4 full. Ridiculous. read more

I stopped-in for a caffeine fix while I was road-tripping between CO and CA. The drive-through had quite the line, so I decided to walk in. They didn't have the blonde roast brewed up, so the barista offered to make me a pour-over -- yay. It took a little longer than I was expecting, but was exactly what I was needing to power my way through the rest of WY, UT, and into NV. read more

Stopped through on my way down I-80. The gentleman working was friendly and quick. Based on the reviews, I actually checked the bathroom to see if they had toilet paper in stock. They did. It was just a typical Starbucks. read more

A Starbucks. A Starbucks with a drive-thru. A Starbucks with a drive-thru in BFE (err, Rock Springs) Wyoming. What more do you people want? It is not that far from the Interstate and it is easy to spot from the nearby street (although a bit trickier to navigate to the parking lot). The line was short on this morning. It moved relatively quickly. My drink tasted fine. The staff seemed friendly enough to me. No complaints. read more

It's a Starbucks in the middle of Wyoming...what do you expect? The staff offered a friendly greeting, clearly understood english, charged the right amount, produced the drink I ordered just the way I ordered it, and nobody got hurt. I'd say that's a win. read more

Dear Rock Springs, WY Starbucks Manager, GET A CLUE! Okay, so how's this for stupid! Inside order of one venti coffee with inch of half n' half and a grande non-fat latte with dos Splendas. At pick-up counter, the venti came with hot sleeve. When I politely asked for a hot sleeve for the grande, I was told to fetch it across the room. Hello! The point of a hot sleeve is to protect your hand from heat. When I asked why the venti got a sleeve and not the grande the barista shrugged and looked confused. When I asked why the hot sleeves were positioned across the room and not at the pickup counter, the now "deer in the headlights" barista replied, "Policy, I guess." When I pointed out how counterintuitive that policy was, she quipped, "Retarded, I know." read more

I feel compelled to make a review in hopes that the person doing the buying for this location reads it. This being the only Starbucks for 100s if miles on I 80. It should be a welcome respite for a weary traveler. But every single time I am in this store, they are out of everything, including toilet paper! read more

Poorly managed. As a manager you shouldn't tell me how little sleep you've gotten or how few days off you've had when there are 4 of your employees wandering around without any specific purpose, unless their purpose is generally getting in the way of yourself or the one other person who seems to be working. It was clean, that was nice. read more

I ordered an Americano with cream, it was the most bitter awful thing I have ever drank. I order the same drink almost every day and know what one should taste like. read more

Horrible service! Barely okay java...and extremely slow. It took over 20 minutes to get through the drive-through line. I rely on Starbucks *only* for out of town adventures as my preferred java shop is available in my hometown only. Once again Starbucks reaffirmed to me why I only patronize when left with no other choice. read more

My main complaint was the bathrooms. We mainly just bought beverages so we could use the bathroom and the WiFi while on a road trip. The bathroom was out of toilet paper.. both bathrooms. No biggie, it happens. I informed one of the 6 staff members that were working.. stopped back twice more in the 45 minutes we were there, no toilet paper. They were nice enough to remake my drink.. since I asked for it iced and they made it hot. Then when I saw them remaking it, he was putting whole milk in it I asked for soy. Apparently the cashier never translated that information. They also put whip cream on the other soy beverage that we ordered, luckily my partner has no allergies, so we sucked it up. I just wanted to get out of there! read more

Paid for a "quad" shot of espresso and got a doppio. Very poor service to say I received four ounces when I only got two.

Clean, friendly, and they got our order right. Grass area across the street made a good spot to walk our dogs. Thanks for the hospitality! read more

Rude, RUDE and arrogant baristas. We asked several questions for clarity and were treated like we were idiots. Seriously, go somewhere that's supporting the locals and don't waste your time and money here. Seattle headquarters (where we originate from) would be mortified. read more

Worst Starbucks experience ever! Several workers goofing off, playing around, being loud and ignoring one of only two customers waiting. The one they were paying attention to was obviously a friend stopping by to visit. They offered her free sample but not me. I waited close to 10 minutes for my drink. When I paid she just took my money and never said a word. Must be a fun place to work since you get to goof off all day! Manager not on duty and nobody knew what her schedule was. I'll be informing Starbucks corporate office as well. I'm sure they'd prefer employees who care. read more

Great service and a hustling crew... they stir up some of the most excellent brew! Emily the true leader.. goes the extra mile to get it right and get it fast and always handles herself like a real barista. Wish they would open up the inside however. Its way past time for Starbucks to get over the panicdemic already. read more